Customer Ratings & Reviews
- Model:
- WT8400CB
- SKU:
- 6573546
Rating by feature
- Value
Rating 4.6 out of 5 stars
- Quality
Rating 4.7 out of 5 stars
- Ease of Use
Rating 4.7 out of 5 stars
Customers are saying
Customers praise the 5.5 Cu. Ft. High Efficiency Smart Top Load Washer with EasyUnload for its excellent cleaning performance, quiet operation, and large capacity. The ease of use and attractive appearance are also frequently cited as positive aspects. While some users noted limitations with the spin cycle, the overall feedback highlights a positive user experience.
This summary was generated by AI based on customer reviews.
Washer
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.i bought this washer cuz the guy on appliances told me LG was better then samsung and for the 2and time i going to return the washer machine y maybe the dryer to cuz going to get different brand
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Martin. Thank you for sharing your experience with us. We understand your concern about the LG Washer (WT8400CW) model, and we’d like to help. We strive to provide high-quality products and ensure a smooth experience. This washer features advanced cleaning technology, but if it's not meeting your expectations, we recommend ensuring the unit is installed on a level surface and using the appropriate wash cycles for your laundry loads. If there are any specific performance concerns, please send us a private message on social media @LGUSSupport, and our team will be happy to assist you further. We value your feedback and want to ensure you're satisfied with your purchase. ^Juvy
Not enough water
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had this for a couple months and very dissatisfied. For light loads it can't calculate the correct water amount and there's not enough. It agitates our clothes horribly and wears them out much faster.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Charlie. Thank you for sharing your experience with us. We understand how important it is to have a washer that meets your expectations, and we're here to help. We strive to provide high-quality products that exceed our customer's needs and expectations. For your unit, we recommend trying the "Water Plus" feature, which adds extra water to the cycle and may help with lighter loads. Additionally, ensure you're selecting the proper cycle for your fabrics, as using more gentle cycles like "Delicates" or "Towels" can help reduce wear on clothing. For more help, visit https://www.lg.com/us/support/help-library/lg-washer-how-to-increase-the-water-level--20153067163643.
If you’re still experiencing issues, please send us a private message on social media @LGUSSupport. Our team would be more than happy to assist you further and explore possible solutions. We value your feedback and patience. ^Juvy
LG washer
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.That’s not wash the clothes good enough close cheese sits on the top
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hello there, GustavoC. Thank you for sharing your experience with us. We understand your inquiry regarding your LG WT8400CW washer and concerns about clothes not being cleaned properly. Common reasons for this include overloading the washer, using incorrect cycle settings, or the need for monthly cleaning maintenance. Please try using smaller loads and selecting the appropriate cycle for the fabric type. Also, running the Tub Clean cycle monthly can help maintain washer performance.
LG Washer - Clothing Not Clean Properly - https://www.lg.com/us/support/help-library/lg-washer-clothing-not-clean-properly--1337626293790
If you see any error codes on the display or continue to experience issues, please send us a private message on Social Media @LGUSSupport so our team can assist you further. We appreciate your patience. —Renzo
- Pros mentioned:Ease of use, Overall performance
Great washing machine
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very easy to use and gets things so clean. Really nice looking.
I would recommend this to a friend Life is Good Customer
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We purchased both LG Washing Machine & Dryer. Each machine does an excellent job. The laundry comes out very clean. With AI function added on the display panel, the machine itself adjusts the load running time. Super cool! We are extremely happy with this Washing Machine.
I would recommend this to a friend- Pros mentioned:Noise level
LG - 5.5 Cu. Ft. High Efficiency Washer
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Had it about a month now. So far so good. Not too noisy, clothes come out looking good. No complaints as of now.
I would recommend this to a friend So far so good
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.So far so good. Clothes come out clean, Hard to figure out the settings. Was surprised to see that the cover is not level so you can not fold any clothes on it.
I would recommend this to a friend- Pros mentioned:Overall performance
Niceeee
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent appliance! Awesome and professional customer service.
I would recommend this to a friend - Pros mentioned:Noise level
Awesome
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It’s super quiet and clean well. Great thing it’s connected to my phone and I can operate it from anywhere.
I would recommend this to a friend - Pros mentioned:Ease of use
Good
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It's the latest model and very easy to use. I really like that you can choose the water temperature.
I would recommend this to a friend - Pros mentioned:Noise level
Recent purchase of Washer
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Love my new washer. Very quiet compared to my old washer. Clothes come out cleaner.
I would recommend this to a friend High pitch noise
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.My kids hear a high pitch noise when it washes!! I dont know what to do about it. The washer itself is great just makes the noise
No, I would not recommend this to a friendWasher/Dryer
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Delivery and installation went smoothly for the most part. LG is supposed to he the best, we will see if it lives up to its name!
I would recommend this to a friendDo not buy this machine, unreliable and no support
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Do not buy this machine. I purchased this washer and in less than 2 weeks and after only 10 loads of clothes the washer broke and needed repairs. LG warranty did cover the issue, but it was over a week before they could come out. There is only one repairman in a major metro area. Once the repair was complete the machine immediately broke again and threw the same error. Was told it will be another week before they can come out again. I called LG requesting a replacement unit as this one was clearly defective from the factory, but was told that I have to wait at least 30 days before a replacement will be sent, or the repairman states it cannot be repaired. The repairman told me they tell everyone that, but he has no power to say a replacement is needed and that I will just have to wait the 30 days. Save yourself the trouble and buy a different model, and if you want any product support do NOT buy LG. I've had great support from other appliance manufacturers, LG is the first one to refuse to help any way they can.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Dustin. Thanks for sharing your experience with us. We understand your concern about your the LG Washer (WT8400CB) model, especially with repeated breakdowns and delays in service. We strive to provide reliable, high-quality products and exceptional services to ensure a smooth experience. We encourage you to continue working with our support team to explore all available options. In the meantime, to obtain more information, you may visit https://www.lg.com/us/support/help-library/lg-washer-error-code-list--20150140270078. Please send us a private message on social media @LGUSSupport, and we will escalate your case for quicker assistance and look into potential solutions. We truly appreciate your patience and hope to get this resolved for you soon. ^Juvy
Don’t buy from these people
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Zero stars! Ordered this washer for delivery August 10, 3-7 pm time window. Home all day on couch with broken leg, unable to walk. Notified at 4 pm delivery was cancelled. Called and spoke to Idelle, ordered cancelled “because we were not home.” No text, call or knock on the door received. Asked for it still to be delivered (still in delivery window). She said we would receive call within 30 minutes. No call received, called back, spoke to Jose. Jose stated delivery man took picture of our house as proof that he was there, but attempt would be made to redeliver and we would receive call in one hour. No call received, we called back, spoke to Manuel. He stated machine had never even been on truck for delivery as it had been delivered too late from warehouse previous evening to make it into the truck for next day delivery. Asked to speak to supervisor, on hold for 20 minutes no super visit, so disconnected call. Called back, spoke to Jada, she stated machine was on truck but has been returned to store due to fact “we weren’t home when delivery attempted.” (We have been home entire day, phone in hand, tv on mute). Next delivery offered Wednesday August 14. Explained 17’ long metal ramp with railings is to be installed Monday August 12 at 2 pm which will almost totally block access to the laundry room. Jada insists unable to change schedule. Explained my sister will video installation August 14 to ensure neither ramp nor machine damaged. Don’t BUY FROM BEST BUY
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Barbara. Thank you for sharing your experience with us regarding your LG Washer model (WT8400CW) model. We understand how challenging it must be to deal with a delivery that was canceled and the difficulties you faced in trying to resolve the issue, especially while dealing with mobility limitations. We strive to provide exceptional services that exceed our customer's needs. For the delivery concerns, we recommend confirming the new delivery appointment and ensuring that all relevant information about your availability and any obstacles is clearly communicated to the delivery team. Please contact Best Buy customer service at 888-237-8289 for immediate assistance. For more help, please reach out to us on social media @LGUSSupport with your order details and any additional information about the delivery issues. Our team will assist you in resolving this matter and ensuring your LG Washer is delivered as soon as possible. ^Juvy
Failed motor
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.1st day delivered...excited about my purchase, started my first load of laundry...fried the motor... error code "LE". Gave away my old washer and stuck with this heavy paperweight for atleast a couple of days. With all these great reviews, i hope yours works. If it doesnt we should start up a bad luck club rehab group to talk about the good ole days where quality was great while hand washing our clothes signing "O brother where out thou".
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, there. Thank you for sharing your experience with us. We understand your concern about having your new LG Washer (WT8400CW) model, experience an issue right away. We strive to provide reliable, high-quality products that exceed our customer's needs and expectations. The "LE" error code typically indicates a motor issue, which could be related to a wiring or motor connection. A simple troubleshooting step you can try is to ensure that the washer is properly leveled, as an uneven surface can sometimes cause the motor to struggle. For more information, you may visit https://www.lg.com/us/support/help-library/why-is-an-le-error-code-displayed-on-my-washing-machine--20152890351149. If that doesn’t resolve it, we recommend sending us a private message on social media @LGUSSupport so we can assist you further and explore potential solutions. We’re here to help get your washer up and running. ^Juvy
lg washer
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Actually, I would not even give this washer a one star rating. The spin cycle does not adequately get the water out of clothing or towels. It has taken 1 hour 40 minutes to 2 hours to dry towels. I do not recommend buying this machine, But, it you do test is carefully to you can return it before the 14 day window has expired.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Nancy. Thank you for sharing your feedback regarding the LG Washer (WT8400CW) model. We understand your concern about your spin cycle not meeting your expectations. We strive to provide high-quality products that exceed our customer's needs and expectations. For optimal spin performance, we recommend ensuring the load is balanced and selecting a higher spin speed setting, such as "High" or "Extra High," if available for your selected cycle.
Additionally, overloading the washer can impact its ability to extract water effectively, so try washing towels in smaller loads to see if that improves drying time. For more help you may visit https://www.youtube.com/watch?v=HDx8pgSFEcY. If the issue persists, please send us a private message on social media @LGUSSupport. Our team would be happy to assist you further and explore additional troubleshooting or service options.
We appreciate your patience and value your feedback. ^Juvy