Customer Ratings & Reviews

This new LG washer is fantastic. It looks great, is quiet, and washes the clothes beautifully. Thank you, LG for continuing to manufacture outstanding products.

First top loader purchase since front loaders came out. So far I am very happy with my purchase choice. Low maintenance, large compacity, quiet and does not leave residue like my previous GE front loader did. I appreciate the app as it connects to my dryer, washer and above stove microwave. Depending how things go I may upgrade my oven/stove top to the LG thinQ as well.

Sleek, quiet, efficient. I could not be more pleased. Love the top loading washer better than my previous Samsung front loader.

Perfect washer for us first time homeowners! Literally makes the most minimal noice, and works absolutely amazing!!! 10/10

Great capacity. Several loads in 1. All bed blankets in one load. Easy access from top.

I'd like the ability to update this review following the first 90 days, that being stated so far this has been an excellent choice . The instructions were easy to understand and the washer functioned as expected. We will have a small learning curve adjusting to the controls. So far, this product meets and or exceeds our expectations. I'd also say that the delivery and installation went smoothly and the technician was professional and courteous.

Solid washer that cleans clothes very well. It’s actually nice to have a washer that can get clothes clean in under an hour.

I just got it because my other one had extended warranty I paid for. So far working good. Not happy with the extended warranty you have to buy through Best Buy. Not sure why I had squad and it’s in a warranty and still had to pay the difference in the new one and old. Taste weird to you. It’s not right.

Best washer ever! Large capacity and extremely guiet.

Great price and it is quiet and quick! When we were in a pinch and had to get a new set, this one we were drawn to for its price and size. Did not disappoint

Works well and looks fairly good. If you don't mind this conventional look, this is a good unit. Its much quieter than the unit that it replaces.

Love this new machine. Have 4 different people running laundry in our house and everyone is happy. Quiet, gets clothes clean and I can reach the bottom. Love that front is slanted.

Do not, under any circumstances, buy this LG washing machine. From day one, it has been a nightmare, and the customer service experience has only compounded the frustration. The most glaring issue is the persistent, horrible smell emanating from the machine's tub. It doesn't matter what detergents I use or how diligently I follow the cleaning instructions—the stench remains. I've owned several washing machines in my life and have never encountered such a problem, nor have I ever needed to perform so much "maintenance" on a machine just to keep it from stinking. Keep in mind, I purchased this LG washing machine in February 2025, so it's essentially a brand-new machine! In a desperate attempt to resolve the issue, I even spent over $200 on a plumber to inspect and replace the water lines, only to be told that the odor originates from the machine itself. So, I followed protocol and purchased washing machine detergents to clean the tub as per the warranty service request and the smell is still there. The warranty, both the manufacturer's and the extended Geek Squad warranty, have proven utterly worthless. Geek Squad refuses to assist because the issue falls under the manufacturer's warranty, which begs the question: what exactly is the point of paying extra for an extended warranty if it provides no additional coverage? LG's warranty service has been equally unhelpful, with representatives seemingly uninterested in resolving the problem or taking responsibility for their faulty product. It feels like nobody wants to help fix the issue or take responsibility of their product and service. Save yourself the headache, the wasted money, and the disgusting smell. Avoid this LG washing machine and definitely don't waste your money on an extended warranty that offers no real value. You're better off washing your clothes by hand.

We like the time-efficient wash cycles, the see-through top, the stainless steel interior without agitator and the cleanliness of our clothing!!

Super high capacity and super duper quiet! I've had no problems using with the impeller. Very sleek look with smoked glass and white shell. A++

My husband and I really really like this washing machine. I didn't think I'd be using the AI feature but it's my go-to and I can still make some modifications to the settings. The alarm that goes off to tell me it's done I like, it's loud enough to hear but not annoying. It's deep enough to wash my comforter so no more trips to the laundromat for us.

Absolutely love my new washer. First time in several years I have bright whites. Like the fact there are great settings. Quick wash, bedding, deep clean and more. Very happy with this purchase.

Returning this. Have used it for a week now and I’m beyond disappointed. Returning it for an older model washing machine where you can actually control the water level. This is supposed to be energy efficient but it literally does not fill with enough water to even completely submerge your clothes. After a full wash cycle things come out with parts of the clothes dry from never having been soaked by water. This has happened multiple times. (Including a pic of one of the times). Clothes do not feel clean. The only option is to wash on the “deep wash” setting. But you can’t do delicates or anything else on deep wash. It also does not come standard with a delicates or gentle cycle. You have to select “downloaded” and go on the app to add a setting for delicates. The other issue is the detergent dispenser does not drain completely. It’s always filled with water that just sits. I’m shocked this has received so many good reviews. I love my LG dryer so I had high hopes for this washer.

Our old Maytag was "almost" indestructible, finally the motor failed after about 30 years. We decided on this LG washer and have had it for several weeks. So far it works as advertised. It was the top rated Washer in Consumer Reports. Hi tech vs. the old Maytag, but the wash results have been great. No regrets at all at this point.

Love this washer! I’ve had it for about a month now and the clothes are smelling fresh and clean! We wash at least a load everyday and I love how quick it gets things done!