Customer Ratings & Reviews

The washer works amazing, still not sure 100% I like the drum without an agitator. All in all, it's great, I'm short so need a step stool to grab the items at the very bottom of the barrel. Can't without one, I may fall in. lol. The color shows black steel, I initially thought they brought the wrong washer, mine is definitely not black steel, more like a dark grey/steel or a light black?? But beautiful. Numbers matched so I guess that's the color? I love the settings and being able to do any size wash. Love! I noticed a saving on my water bill the first month. The machine is quiet, my husband couldn't tell if it was on at first. Amazing wash setting features. If you have hard water it is difficult to remove the sediment stains from the drum. I definitely would get a water softener to protect your expensive washer investment. I love the melody it plays when finished, you can shut this feature off. Washes well, Love that I can wash items previously could not. I read gentle is not so gentle, so far no problems. To be safe I place these items in an appropriate-sized washing bag, so all good. All in all, so far love this washer. Good idea to always replace the hoses, etc. recommended when installed. Worth it. I will update review after a year.

Overall I am pleased with the quality and performance. It is huge, quiet, it offers many cycles including the soaking, it allows customization of the cycle by features like Water Plus (add more water for better performance) and Extra Rinse (to remove any detergent residue from the clothes). I also like that it tells exactly how long the cycle will take. The only washing issue I had was with dawn pillows, apparently they become so heavy that the washed struggles with the spin speed and stops, but still this is towards the end of the rinse phase, it washed them well.

Pros: Excellent wash; large enough for heavy Queen-sized comforters; fast wash. Cons: Too tall/large for short useres. I wanted a large washer so I could do less loads and this washer absolutely fills the role. I used to feel like I HAD to do a second rinse or wash twice to get my clothes clean, but with this machine, once at "Normal" setting is quite good enough. I can't say enough how clean I feel the machine washes. Also, I used to think that the front loading HE machines were taking way too long at about 90 minutes to 118 minutes per wash and this machine gets a larger load done within 80 minutes at max; that allows me to do more loads if necessary - not necessary. This is a must for people who have large families or just lots of laundry to get done. Other reviews say you can fit a King comforter and full sheet set at once, but I believe it depends on the thickness/heaviness of the comforter. My heavy winter queen fits no problem and I can get the sheets in, but I rather wash the sheets separately. Now for the con... I am 5 feet 6 inches tall and I need a step stool or a riser to get up into get the clothes at the bottom of the machine; I sometimes use a silicon coated pair of tongs. But since I wanted a large machine this con is just a small price to pay for the cleanness.

For a family of 5, this machines is a great size so you don't have to break big loads into smaller loads. Easily washes a king size comforter. Tons of cycles, steam and wifi connectivity makes it very versatile. I never though I would use the app and wifi, but it is convenient to get a push notification to my iPhone or Apple Watch when a load is ready. Compared to my old Samsung 4.5 cubic ft. front load, I believe the clothes get just as clean, although this uses a bit more water. I think it makes up for it as I need to do fewer loads with the extra capacity. Compared to the front load, balance and spins are just as fast and takes less time as front loaders take forever to balance out a big load. So I think this machine is efficient. There are three downsides to me: 1. Because of its capacity, my wife cannot reach the bottom of the tub to retrieve small items, like socks. I bought a folding step stool from Homegoods for $10.00 to help her. 2. When you select a "Normal" load, the machine defaults to "Turbo Wash" which supposedly washes the clothes more quickly and gets the clothes very clean. I am not in a hurry and wants the clothes as clean as possible...so I always have to remember to turn this off. I wish the machine would remember your last used settings or at least let me turn it off. 3. It's louder compared to my old front load. It's livable, but is noticeable if you are coming from a front load.

This washer is great. I am so happy with the performance. It cleans my clothes and is easy to clean itself. I can fit my comforter and sheets in one load. The deep wash setting is my overall favorite. Highly recommended

Replaced my 24 year old Maytag (that was a great machine) with the new LG Washer. The LG took a minute to get familiar with, as it has a multitude of feature my old analog machine did not. I was hesitant to get new machines but so glad I did. These new HE (high efficiency) machines are way different in how they wash clothes, so don't freak out when you see very little water in the drum. Still washes every bit as good as the old one with a small fraction of the water use. My old machine had the largest capacity (super capacity) available at the time. This machine does close to 2.5X my old washer capacity. it's quiet, works perfectly, super easy to install. No complaints at all. Should that change, I will change the rating.

The Good: Bigger Tub Size, Water Management, Lots of config options. Generally faster. The Bad: Mobile software / link could be better. The Details: I hemmed and hawed over this purchase for a while. Glad I pulled the trigger. It replaces an old cheap hot point unit that came with my current residence. Would buy again. I've been using for a few months now. No issues. Easy set up. The hardware seems like an excellent design . The bigger tub means I can do my regular laundry now in half the time. I love how it will economize on the water if I need a smaller spot load. I don't miss the central agitator and do not find any reduction in the cleaning power. Time will tell if it has durability. Some internet searches told me LG has a good rep, so I am mildly optimistic about how long this unit will last and perform. I am, however, dinging a star because of the ThinkQ software link. It's not as useful as it should be. To call it "smart" is hype. It will give you a count down on the time remaining for a cycle. That is really nice, but that needs to be constantly monitored; It doesn't provide an automated alert when a cycle completes so you can focus on other things. In theory, the software allows for automation but there is nothing for me to automate here so that doesn't help me at all. Overall happy with this. It does the main functions very well. Just hoping they will update/fix/add functionality to their software.

So far, so good. It is quiet and the machine has worked very well. I have a large family and we use a lot of towels. Our bathroom does not have a window, so I am always concerned about the towels smelling sour. The towel’s smell really fresh every wash!

Awesome washing machine! I purchased this because the machine that was in the house. I purchased worked so so poorly after the first wash in my new machine I could already tell how much cleaner my clothes had gotten. It has the capacity to do large loads and does a great job with small loads as well.

Washes well and extra large loads fit easily. Quiet and efficient. Easy to use

I actually like this washing machine. We specifically bought this washing machine as a Toploader because nobody makes front load washing machines with doors that open to the left. If you have a front load dryer that opens to the right, it’s inconvenient that both doors open to the right. The washing functions of this washing machine are spot on. I have yet to have a load not wash very well. I really love the turbo spin dry. It almost evacuates all the water out of the clothes. This washer is definitely different. You have to get use to the controls. Also if the oh no, do you have them and do you have the receipt? How many yeah where is the bag and it was on thewash is running and you lean over it, if you accidentally it ouch it, the wash cycle will immediately stop and restart all over from square one. It is a requirement to press and hold the “lock controls” button. That being said, this is a really good high capacity high efficient washing machine.

I am pleasantly surprised by how much I like this machine. It handles large/bulky items with ease. My previous washer was also large capacity (Samsung), but became unbalanced frequently when washing sheets/blankets and was a source of irritation to me, not to mention the wasted time to rebalance the load constantly. That has NOT happened with this LG. I have been using it for a month and could not be more pleased with it. It was also substantially discounted when I had to replace my previous washer, so it was a total win.

I love this machine!! I can throw my whole fluffy king comforter in with room to spare and it gets super clean. My whites have never been whiter!

Waited a month to review to compare my experience to the good and bad reviews I had seen. After a few dozen loads of laundry I can now say that the negative reviews don't have anything in common with my experience. This washer handles very large loads (that's what she said!), and gets everything clean and spun in a much shorter time than our old front load. Extremely happy with this purchase, and the app is great!

I am able to wash more clothes per load than I was able to with my old wash machine. It's much, much quieter and does its job well.

After my 25 year old Kitchen Aid Washing Machine died of natural causes, it was time for a new machine. I picked the LG due to its high ratings on Consumer Reports and Wirecutter. Overall, the machine is solid. There are numerous cycles, wi fi connection (great for getting a message that the laundry is done), and huge capacity. Cons include wash cycle time and learning curve. The wash cycles are longer than on my previous washer. It takes some time to figure out which wash cycles work best (tip - Normal is not a great cycle - it's used primarily for Energy Star Compliance - use Speedwash with extra water option). Some wash cycles, like Sanitize, are nearly 3 hours long.

Love this washer. It’s very quiet and holds a tremendous amount clothes. Lots of options/cycles to choose from. My only complaint is it’s very deep for short people. I’ve solved this with a simple pair of long kitchen tongs.

Got this along with the matching dryer unit at the same time. Love the features and using the app for monitoring usage, diagnostics, etc. you can do almost everything through the app, except for Turing the unit on remotely. Highly recommend.

Have never had a washer without an agitator standing in the way. Washed a pair of sheets and queen size comforter together on bedding cycle. Washer did a great job. You don't get the comforter wrapped around the center agitator because it's not there. Increases capacity while still doing a great job cleaning. Exactly what I needed, and huge capacity.

Great washer. The steam and turbo wash are awesome for some of the items I need to wash. I love the flexibility of the different cycles and the ability to slightly modify when necessary. A bit plus is the huge tub...which handles both large and small loads. The only downside is that the tub is so deep, it is hard to reach the bottom when standing next to the machine.