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Customer Ratings & Reviews

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Customer reviews

Rating 4.6 out of 5 stars with 1524 reviews

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Rating by feature

  • Value

    Rating 4.6 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

Pros mentioned filter

Cons mentioned filter

92%would recommend to a friend

Customers are saying

Customers are satisfied with the 5.5 Cu. Ft. High Efficiency Smart Top Load Washer's cleaning performance, large capacity, and low noise level. Many also appreciate its ease of use and suitable size for larger families. Some customers have expressed concerns about the agitator, spin cycle, depth, and reliability.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 25 Showing 481-500 of 1,524 reviews
  • Pros mentioned:
    Capacity

    Rated 5 out of 5 stars

    Love this washer!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I replaced my 15 year old washer, same brand, older model, with this washer. I love, love, love it! Several new features. King size comforter fits perfect.

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    New washer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Washer has been great, was an emergency purchase, after our old one died and Best But got us the washer we needed, delivered and installed it and took away the old one. Couldn’t have been easier

    I would recommend this to a friend
  • Pros mentioned:
    Capacity

    Rated 5 out of 5 stars

    Love this washer!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this washer! Big enough to hold a king sized comforter with no problem! Replaced a front load washer with this, and I will never go back to a front loader.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    LG washer

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My wife had this machine at her parents house before we got married. After some research this one kept showing up as a good product. Went and ahead and purchased this for our home and 16 months later it is going great as expected. LG is usually a good company but one thing they are great at is washers and dryers.

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    Excellent washer. You won't be sorry!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My old washer finally died after 15 years. Did quite a bit of research and this LG stood out as a clear winner. Have been totally happy with its features and performance. So glad i bought this one!

    I would recommend this to a friend
  • Pros mentioned:
    Capacity

    Rated 5 out of 5 stars

    Great investment

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I got this at a discount due to it being an open box item. It is a solid device. It does a good job with washing big loads.

    I would recommend this to a friend
  • Pros mentioned:
    Noise level

    Rated 5 out of 5 stars

    This washer is great and reliable

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My experience purchasing this Samsung washer from Bestbuy has been great from start to finish. The washer works quietly, and great. It is the perfect fit for our laundry room.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    LG Washer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love my new LG washer. (I liked my old LG washer too but never felt it put enough water in the tub to get the clothes clean.). Therefore, i love the deep water feature! The only caveat or thing i would change or edit is how the deep water option works. If i select a particular cycle and push the deep water option, it goes to the deep water cycle, instead of the cycle i selected. So, why have the option in two places. Seems counterintuitive. Also, the deep water option should allow you to select the amount (smaller load, medium load, large load or extra large load). I dont need it to fill all the way up for a smaller load, just enough to cover clothese well. Hope this makes sense. I do love it and find it does a much better job than my old washer.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Satisfied customer

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love it. Great washing machine. Happy with my choice. Not sure why some people commented it was difficult to use though, because I had no problem, very simple to use.

    I would recommend this to a friend
    • Brand response from LGAnswers
      Posted .

      We appreciate you for being a part of the LG Family, feedback from our customers is our liquid gold. We value your opinions in order to continue to provide innovative technology and services that makes everyday a bit more convenient. Should you need us for any future issues or concerns reach out to us via Facebook or Twitter. Once there you may send us a private or direct message with your contact information and serial/model number of your unit so that we will be able to assist directly with back and forth conversation. We can also be reached by phone at (800) 243-0000 or @LGUSSupport. Thank you .~Tanisha LG

  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    Works great

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works Great, Does Bedding with ease we have 2 in the house

    I would recommend this to a friend
  • Pros mentioned:
    Capacity

    Rated 5 out of 5 stars

    Washer review

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased this washer about 5 months ago. It has worked great with no issues. I love the capacity it has to do big loads and get items fully clean.

    I would recommend this to a friend
  • Pros mentioned:
    Washer size

    Rated 5 out of 5 stars

    Absolutely LOVE!

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    You have to experiment a little to figure out all of fancy settings but this has been a complete game changer for me! Do not miss my old front load washer at all!

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    Great LG Washer

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We love our new washer! This LG washer does it all! It has a sensor that will sense how long to wash the clothes based on the amount loaded. It does a thorough clean wash. We are so happy we bought this washer. Well worth the money.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great Smart Washer/Dryer

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Delivery team was excellent and put it exactly where I wanted it. Super easy to install and use overall. Love it! Sings you a little song when the cycles are done as well.

    I would recommend this to a friend
  • Pros mentioned:
    Capacity

    Rated 5 out of 5 stars

    Lg washer

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We have had thia washer for 2 years. Love it can get any size load. Has an option for a wuick wash wgixk i love.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great washer and the Delivery team is amazing

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the washer. It is super fast when washing clothing and the drain and spin cycle is great. Clothes come out fresh and dry damp. Litterly all water is drained from out of the clothing. The only concern is when I put the washer on bedding, it makes a grinding sound. Washer is less than a month old. The delivery team was wonderful. They did a great job in installing my machines and cleaned up after themselves. They took the time to go over everything about the machine and made sure they were properly balanced. They played a major role in such an high rating as well.

    I would recommend this to a friend
  • Pros mentioned:
    Washer size

    Rated 5 out of 5 stars

    LG Smart Wash

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this washer! The tub is super huge so I can get more laundry done. There are many options and you can start it from your phone. There is also a quick wash that washes the clothes as good as the regular wash

    I would recommend this to a friend
  • Pros mentioned:
    Noise level

    Rated 5 out of 5 stars

    So far so good

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really like this washer so far. I read the manual to make sure I get the most use out of my washer. It is working well so far. Its quiet.

    I would recommend this to a friend
  • Pros mentioned:
    Capacity

    Rated 5 out of 5 stars

    Reliable and Dependable

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love my new washer! My clothes smell so good! Like it so much better than my front loader from Samsung. Always had a musty smell! Now oh my goodness is a great washer! Can wash my King Size comforter easily!

    I would recommend this to a friend
  • Pros mentioned:
    Capacity

    Rated 3 out of 5 stars

    Looks Nice But Not Impressed With Performance

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not overly impressed with this machine for two reasons, (1) the tub is way too deep so I have to stand on a step stool to reach the bottom, and (2) I can't figure out how to control the water level. On "normal," there's just not enough water in there for me. I don't feel as though the clothes are getting as clean as they could. But, it's mine, and eventually I'll get used to it and none of that will matter. I DO like that I can wash larger loads than in my old machine. I just can't fit the whole load in the dryer at one time, so that's a drawback.

    No, I would not recommend this to a friend
    • Brand response from LGAnswers
      Posted .

      We're really grateful and appreciate you for taking the time to share your rating with us. Your feedback is very important to us and it helps us keep fresh perspective on new ways to improve our services and future product developments. If you need more assistance with your LG Top Load Washer, please send us a private message on Facebook or Twitter using @LGUSSupport and include your contact info, or call our Customer Service (800) 243-0000 and we'll be happy to assist. Thank you. ^Jolly LG