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Customer Ratings & Reviews

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Customer reviews

Rating 4.6 out of 5 stars with 1524 reviews

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Rating by feature

  • Value

    Rating 4.6 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

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Cons mentioned filter

92%would recommend to a friend

Customers are saying

Customers are satisfied with the 5.5 Cu. Ft. High Efficiency Smart Top Load Washer's cleaning performance, large capacity, and low noise level. Many also appreciate its ease of use and suitable size for larger families. Some customers have expressed concerns about the agitator, spin cycle, depth, and reliability.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 50 Showing 981-1,000 of 1,524 reviews
  • Rated 5 out of 5 stars

    Love our new washer

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We love our new washer. We like how it measures the load and adjusts the wash cycle accordingly. Definitely saves time and energy. Also the clothes are almost dry when they’re done so they don’t need much dryer time.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very nice washer.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Really nice machine. Soooo glad we no longer have the issues with mildew like our previous front load unit. The only issue is my wife is only 5'1". She cannot easily gets the clothes out of the bottom. She needs a stool.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    New dryer

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great brand, they clean and dry as they should. Not super loud

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Super Duppet Washing Room - does itvalk

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Washer is beyond excellent! Love the deep water settings, extra rinse, temp controls, in speed. This washer had it all! Delivery time was mot bad 3 days. Installers were great.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    First choice!!!!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    LG is literally the best in appliances, the technology and the quality of this washer is just awesome. I will continue choosing LG as one of the best good brands.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Finally, a vender who puts the customer first!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Product is fantastic. Everyone was helpful and very professional. Texting communication was excellent. I have had many text or phone conversation which were difficult, so this was such a pleasure.

    I would recommend this to a friend
  • Cons mentioned:
    Spin cycle

    Rated 1 out of 5 stars

    Hated it!!!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've never hated a product I purchased more. The spin cycle on this was so aggressive that my clothes all came out like little accordions. Beyond wrinkled! When custom decreasing the spin cycle, then my clothes came out too wet. When troubleshooting this, I read that perhaps my loads were too big. Why make a drum this big if you can't have big loads? And my loads were not aggressively huge either! Just normal based on what you would expect this capacity to handle. I wanted to love this as it was perfect for my space, but returned it as soon as I was able. Switch to a new front loader and the difference was night and day.

    No, I would not recommend this to a friend
    • Brand response from LGAnswers
      Posted .

      Thank you for providing us with your valuable feedback with the LG - 5.5 Cu. Ft. High Efficiency Smart Top Load Washer with TurboWash3D - White. We’re sorry our product didn’t suit your overall needs. Your feedback is very important to us, and it helps us keep a fresh perspective on new ways to improve our services and future product developments. If you need more assistance with any LG product, please send us a private message on Facebook or Twitter using @LGUSSupport and we will be happy to accommodate you. ^James. LG

  • Rated 4 out of 5 stars

    Good but not great

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this to replace a 10 year old dryer that was putting black marks on my clothes. Works pretty well, but I find it misses the mark on towels and bedding. The sensor adjusts the time and the items are typically always damp when the dryer stops. Still working on how to work around that.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Laundry Monster

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My wife and me love this "Super-Sized" laundry monster! We had to adjust our loads because the amount of clothes we can wash at one time overwhelms our dryer. It is both quiet and efficient with easy to manage features.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Lg washer

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s great but had reoccurring issues. Love the depth and settings. However- had it two years and twice it has broken and flooded the floors.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Quality Washer

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    No issues so far. It is a little confusing since special wash cycles need to be downloaded from the phone and only one can be stored at a time

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Very solid washer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Such an amazing difference to our old machine. I think my only complaints so far is that it doesnt have some kind of internal light so it can be hard to see and sometimes it has a high pitched squeel but it can only be heard if you stand near the washer so we dont mind

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Turbowash and Cold Wash must be redesigned

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The turbowash feature has a bug that water supply was not controlled correctly based on the load that the washer contained instead of the washing time which causing soap was not rinsed clean , and a second wash was required to clean out soap from clothes. The Cold wash supply too much unnecessary Waterloo wash causing clothes not rubbed to be cleaned!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Washer/User Friendly

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great and made well!! Also, being a bit short (I am 5’1”), it can be a challenge to get clothes out of a top loaded washing machine. But I can do it without basically diving into the tub.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    3rd times is a charm

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Heads up! Deliveries may be canceled without notice. So after the 3rd rescheduling I was kinda annoyed. The guys delivering very friendly and polite. The delivery went smooth, fast, clean and safe.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best washer ever

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best washer ever. Well, not sure about that, but definitely beats the old style dasher washers by a huge margin. Our drying time has been cut in half and the load size has doubled. Definitely big wins.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love the LG washer.

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The wife loves it. The clothes no longer smell like a front loader u it. We would maintain the front loader and clothes still smelled.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    So happy with this washer and looks great!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’m in love right this washer machine! We had a front load LG that died and we decided to switch to a top load because we read it was easier to keep clean. Not disappointed!

    I would recommend this to a friend
  • Pros mentioned:
    Capacity

    Rated 3 out of 5 stars

    Good, but dispenser locations are not

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great capacity. Not a fan of the dispenser locations. The bleach dispenser is where the detergent dispenser should be. My kids have already ruined it my putting detergent in the bleach dispenser. I've literally had to tape it off to keep them from using the wrong dispenser.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great washer and great tunes

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Working great after a month! Couldn’t ask for much more. And the song it sings when my clothes are done is a banger!

    I would recommend this to a friend