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Customer Ratings & Reviews

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Customer reviews

Rating 4.6 out of 5 stars with 1524 reviews

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Rating by feature

  • Value

    Rating 4.6 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

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92%would recommend to a friend

Customers are saying

Customers are satisfied with the 5.5 Cu. Ft. High Efficiency Smart Top Load Washer's cleaning performance, large capacity, and low noise level. Many also appreciate its ease of use and suitable size for larger families. Some customers have expressed concerns about the agitator, spin cycle, depth, and reliability.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 58 Showing 1,141-1,160 of 1,524 reviews
  • Rated 5 out of 5 stars

    Washer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I absolutely love it and want the matching dryer!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best washer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this washer. This is my second one I've bought cause it is awesome.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent fridge

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works really well. Great space and nice desgin got it on a good sale

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great purchase

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love it, very good quality and very efficient! Highly recommend buying this!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    LG top load washer with turbo wash 3D

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love my LG High Efficiency Smart top load washer. Would suggest to others to purchase.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great washer

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    All works great until the motherboard gets fried and your wet clothes is stuck untill the LG repair guy comes a week later. Besides thats its a great washer.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Washer Great Service.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It was exactly what we wanted. It was delivered and set up perfectly.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    bad repair

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought a washer and dryer both LG Washer had a bad seal and leak, causing the clutched short out and the rest of the washer. Geek squad’s been out twice. It still doesn’t run. I’ve got a call into LG to come out to try to fix it. It’s been a month and they just can’t get it fixed and will not replace it.

    No, I would not recommend this to a friend
    • Brand response from LG Digital Customer Care
      Posted .

      Hello, Geoffrey. We're truly sorry to hear about the extensive issues you've faced with your LG Washer. It's incredibly frustrating when a product experiences multiple problems, especially after several service calls. Your feedback is incredibly valuable, and we're committed to finding a solution.

      Given the situation, it seems that there might be a serious issue that requires immediate attention. We recommend continuing to work with our support team to find a resolution. Please send us a private message via Facebook or X (Twitter) @LGUSSupport with your contact details and a detailed description of the issue. Our team will prioritize this matter and work with you to find a suitable resolution. Thank you for bringing this to our attention. —Kai LG

  • Rated 5 out of 5 stars

    Great machine

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We could not have picked a better washer for what we need. Thank you !!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Lg Washer

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very easy to use and has countless washing options. Looks great and has bluetooth capability.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Keep Looking

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Needed a washer fast, my mistake not reviewing it first. Bought an open box, so maybe that's part of some of it, like it re-setting and starting the cycle over in the middle of a load. Pro's- Looks nice. Cons- Too tall to reach in comfortably. I'm 6' and have a hard time getting clothes out of the bottom, for my 5'7" wife it's almost impossible. Soap dispenser inside is unhandy, miss my old machine with auto-dispense. Feel it really needs an agitator, seems like on bigger loads some of the clothes just sit there. Settings take forever to complete a cycle, even the Turbo speed wash option takes 45 minutes to do a load. Finally, even on high spin the clothes seem to come out heavy and wet compared to my old machine. Read the manual twice and still not sure if I'm operating it correctly. I didn't research it, so my fault, but already looking for something different. Quality seems average, lid seems to "stick and click" everytime I open it.

    No, I would not recommend this to a friend
    • Brand response from LG Digital Customer Care
      Posted .

      Hello, Mike. Thank you for sharing your detailed feedback about the LG WT7400CV washer. We understand your concerns regarding its height, cycle duration, and performance. Your feedback is valuable, and we'd like to assist you further to ensure you're getting the best use of your washer. Please send us a private message on our social media platform via @LGUSSupport, and our team will be more than happy to explore possible solutions and provide you with any necessary support. We appreciate your patience and the opportunity to assist you. ^Sam LG

  • Rated 5 out of 5 stars

    Clothes

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Wow! Very cool washing machine that washes all my clothes!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great clean experience

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent clean experience We are very happy You will not regret

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Clean Dry & fresh

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love my new washer & dryer set I got from Best Buy a wonderful experience with Best Buy always

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Lots of great options

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Reasonable amount of time for loads, LOVE the delay start, ample room for large loads, clothes cleaned well, quiet.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good purchase

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’ve only had this washer for a couple months but I am very please with the decision I made to purchase it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    A very large tub

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This machine is far too big for me. The tub is huge.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very happy with this washer

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very large capacity tube. Easy to use. Very pleased with this washing machine

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    washer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This washer is awsome, so much h nicer than my old one. Does a much better job of washing.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Owner

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Looks good but I don’t know until we install it on a new house

    I would recommend this to a friend