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Customer reviews

Rating 4.5 out of 5 stars with 1782 reviews

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Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.5 out of 5 stars

  • Ease of Use

    Rating 4.5 out of 5 stars

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88%would recommend to a friend

Customers are saying

Customers enjoy the large capacity and excellent cleaning performance of this 5.5 Cu. Ft. High-Efficiency Smart Top Load Washer with TurboWash3D Technology. They also appreciate its quiet operation and ease of use, finding the tub size to be a significant advantage. However, some customers have noted that the washer's depth can be a challenge, and a few have expressed concerns about its reliability.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 43 Showing 841-860 of 1,783 reviews
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Excellent Washer

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We needed a 5.5 for our family with ease of use preset cycles. This has exceeded our expectations.

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    Amazing machine!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is my 2nd LG top loading washer, last one gave me 12 good years. Extremely happy with purchase.

    I would recommend this to a friend
  • Pros mentioned:
    Capacity

    Rated 3 out of 5 stars

    LG

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I got a 5.5 so I could wash large items. The washer works besides it will not wash comforters. Very upsetting. The washing machine that I replaced it with was a smaller capacity and it could wash the exact same comforter.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Capacity

    Rated 5 out of 5 stars

    L. Atlas

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent product with great capacity. Installation by Best Buy excellent.

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    new washer and dryer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    bought both the LG washer and dryer and love them both!!!! Quiet and efficient

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    LG Washer

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Washer works great. We bought this to replace our previous LG WT5001CW which was the exact same model we bought 10 years ago, that failed right after 10 years when the motor/clutch and control panel died around the same time. This newer model has slightly fewer buttons which make it a little less complicated to use.

    I would recommend this to a friend
  • Pros mentioned:
    Capacity

    Rated 5 out of 5 stars

    washing machine

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love it, Big and efficient! A little hard to reach bottom of tub if you are short!

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    Awesome Combo

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased both the washer and the dryer and they exceed expectations

    I would recommend this to a friend
  • Pros mentioned:
    Capacity

    Rated 5 out of 5 stars

    Satisfied customer

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the machine works great! I can do big loads all my blankets.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Washer

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent product , enjoy the ease of use and efficiency of the product.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Top load lg

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this machine. Going from a front load back to this top load was surprisingly better for me. Very quiet and can was multiple comforters.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best Washer/Dryer Set We've Owned

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Our first LG washer/dryer set and we couldn't be happier with them. Very high quality, stainless inside and plenty of options to wash and dry whatever you need. On the dryer, really like the 2 way door that opens vertically for dropping laundry in from the washer without bending. Also opens horizontally for taking the items out. Wife loves them. Did I say they look great too? Highly recommend this set.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    Recommend to new buyers without prejudice

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very nice products and love to have it. Ease of handling and comfortable.

    I would recommend this to a friend
  • Pros mentioned:
    Tub size

    Rated 5 out of 5 stars

    Love it

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    First LG and we love it and would buy it again. Family of three it’s perfect.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Bigger and Better!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Replaced an LG with a bigger LG. Love the extra features on this unit. The "extra water" feature is wonderful! When washing large comforters, this is a blessing as I know the entire comforter is getting cleaned. Others complained about the length of time to complete some of the washes, but having used an LG prior, they are on par with those times, so no complaints here! Does a great job!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent top loading washer

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is the first washer we have purchased in 15 years. I am very impressed with the newer technology. It has been a bit hard to get used to the lack of water it uses. Don't get me wrong, its wonderful and has made our water bill decrease. I am not sure I like the lock function. The lid lock's when the cycle starts. I could see this becoming an issue if the washer was to have issues. The clothes would start to sour.

    I would recommend this to a friend
  • Pros mentioned:
    Noise level

    Rated 5 out of 5 stars

    Washing machine sooo goood

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing machines that keep it quite and clean for even big rugs. Nice addition

    I would recommend this to a friend
  • Pros mentioned:
    Tub size

    Rated 5 out of 5 stars

    Excellent Washer

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Absolutely love my new washer. Gets clothes clean. Seems like an endless tub as you can fit so much in it.

    I would recommend this to a friend
  • Pros mentioned:
    Tub size

    Rated 1 out of 5 stars

    Wish I could return it

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I loved it at first. So happy with such a large washer that can handle our family of four. Now I cannot stand it. It waste more water and more of my time then I can stand. It will fill and empty 3 to 4 times if you wash anything but clothes. No matter how "balanced" you make the load. What should be a 25 minute wash for bathroom rugs turns into 2.5 hours because of the amount it fills and drains. Not to mention my time standing over the washer to stop it so I can pull my soaking wet rugs out and let them air dry. It has caused more fights in my house hold then I want to admit. It is very expensive and only cost you more in water usage.

    No, I would not recommend this to a friend
    • Brand response from LGAnswers
      Posted .

      We are sorry to see you are no longer happy with your washing machine. Check out the following information on how to get the best results from your washer:

      Always use a laundry detergent with the HE label. These products are formulated to create fewer suds which is important since so much less water is used. More is not better when there is less water in the mix. Most loads only require one to two teaspoons of HE liquid laundry detergent or one single-dose pack. If you do not use the automatic detergent dispensers, place the detergent in the bottom of the drum BEFORE you add your dirty clothes. All single dose laundry packs must be placed in the bottom of the washer - never the dispenser. This will give the detergent the longest amount of time in the water to help get your clothes clean. When you load a HE top load washer, do not pile the clothes in the center. Evenly distribute the dirty clothes around the edges of the wash plate. This will help balance the load more quickly and speed the wash cycle. For best performance, load clothes as shown in manual on page 14. Load clothes loosely, and do not load clothes over the maximum guideline on the tub. Clothes need room to circulate in order to get clean. Drop us a line on Twitter at @LGUSSupport, on Facebook www.facebook.com/LGSupportUSA if you need any other assistance. ^CP LG

  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Very large capasity

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this washer. It’s so large. Works great. Lots of possible setting and very easy to use.

    I would recommend this to a friend