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Customer Ratings & Reviews

Your price for this item is $849.99
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The comparable value price is $1,249.99

Customer reviews

Rating 4.5 out of 5 stars with 1782 reviews

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Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.5 out of 5 stars

  • Ease of Use

    Rating 4.5 out of 5 stars

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Cons mentioned filter

88%would recommend to a friend

Customers are saying

Customers enjoy the large capacity and excellent cleaning performance of this 5.5 Cu. Ft. High-Efficiency Smart Top Load Washer with TurboWash3D Technology. They also appreciate its quiet operation and ease of use, finding the tub size to be a significant advantage. However, some customers have noted that the washer's depth can be a challenge, and a few have expressed concerns about its reliability.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 44 Showing 861-880 of 1,782 reviews
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    New Washer

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good washer. Easy to use. Very fast wash cycle. Good value.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Wash it well

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great option easy to use gets job done. Makes washing a pleasure

    I would recommend this to a friend
  • Pros mentioned:
    Tub size

    Rated 5 out of 5 stars

    Excellent Washer

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Absolutely love my new washer. Gets clothes clean. Seems like an endless tub as you can fit so much in it.

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    would recommend

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    great product, washes clothes very well. has a lot of options for clothing type

    I would recommend this to a friend
  • Pros mentioned:
    Tub size

    Rated 1 out of 5 stars

    Wish I could return it

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I loved it at first. So happy with such a large washer that can handle our family of four. Now I cannot stand it. It waste more water and more of my time then I can stand. It will fill and empty 3 to 4 times if you wash anything but clothes. No matter how "balanced" you make the load. What should be a 25 minute wash for bathroom rugs turns into 2.5 hours because of the amount it fills and drains. Not to mention my time standing over the washer to stop it so I can pull my soaking wet rugs out and let them air dry. It has caused more fights in my house hold then I want to admit. It is very expensive and only cost you more in water usage.

    No, I would not recommend this to a friend
    • Brand response from LGAnswers
      Posted .

      We are sorry to see you are no longer happy with your washing machine. Check out the following information on how to get the best results from your washer:

      Always use a laundry detergent with the HE label. These products are formulated to create fewer suds which is important since so much less water is used. More is not better when there is less water in the mix. Most loads only require one to two teaspoons of HE liquid laundry detergent or one single-dose pack. If you do not use the automatic detergent dispensers, place the detergent in the bottom of the drum BEFORE you add your dirty clothes. All single dose laundry packs must be placed in the bottom of the washer - never the dispenser. This will give the detergent the longest amount of time in the water to help get your clothes clean. When you load a HE top load washer, do not pile the clothes in the center. Evenly distribute the dirty clothes around the edges of the wash plate. This will help balance the load more quickly and speed the wash cycle. For best performance, load clothes as shown in manual on page 14. Load clothes loosely, and do not load clothes over the maximum guideline on the tub. Clothes need room to circulate in order to get clean. Drop us a line on Twitter at @LGUSSupport, on Facebook www.facebook.com/LGSupportUSA if you need any other assistance. ^CP LG

  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Very large capasity

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this washer. It’s so large. Works great. Lots of possible setting and very easy to use.

    I would recommend this to a friend
  • Pros mentioned:
    Capacity

    Rated 5 out of 5 stars

    Great washer

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great washer. You can fit a lot of clothes and towels in this thing!

    I would recommend this to a friend
  • Pros mentioned:
    Noise level

    Rated 5 out of 5 stars

    Washer that washes

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love my Samsung washer and dryer. The washer does a great job and is nice and quiet.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Love it

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Product is pretty good so far, haven’t had any issues, easy to use.

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    I love LG products

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love my new washer and dryer. They look great and work very well

    I would recommend this to a friend
  • Pros mentioned:
    Tub size

    Rated 5 out of 5 stars

    AMAZING

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love my new top load washer it's so large you can wash to loads of clothes

    I would recommend this to a friend
  • Pros mentioned:
    Tub size

    Rated 4 out of 5 stars

    Washer

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great washer and good size too. You dont have to do so many loads.

    I would recommend this to a friend
  • Pros mentioned:
    Tub size

    Rated 5 out of 5 stars

    Just What We Needed

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Tons of Room in the tub. Reliable. Don't have to go to the laundromat any more to wash my comforters.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Value for money

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great quality product and easy to use. Value for money

    I would recommend this to a friend
  • Pros mentioned:
    Capacity

    Rated 5 out of 5 stars

    Easy

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great washer with greater load capabilities. So far so good

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    Great machine!

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This machine is powerful and very efficient! I’m so happy with my purchase

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Too smart for its own good

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am underwhelmed by this “smart”, extra-large capacity washing machine. I had read the reviews, and I thought complaints about cycles or water levels were written by people who weren’t used to higher-end or higher-tech washers. Wrong. I’m experiencing similar issues, but I’ve already owned an HE washer (front loading — it got moldy). This washer makes me pine for a good old fashioned washer with 3 temperature, 3 spin speeds, and 3 soil levels. My super-smart new washer offers a million load variations, none of which are the load variations that I want. But you can’t change the preset temperature, spin speed, or soil level, so I’m having to figure out how to hack my own washer just to get the temperature I want. Why isn’t there a Manual or Custom load? I also wish that I had not paid extra for the extra-large capacity. This machine washes ok if you fill it almost as high as you’re supposed to be able to, but not well when filled to its maximum capacity unless you choose “Water Plus.” Even if you manage to get the washer to wash your extra large load effectively, its matching dryer can’t dry it. Yes, you read that correctly. You have to break the large load into smaller loads to get the dryer to dry, thereby negating the whole purpose of washing a very large load. I really wish I would’ve just purchased a simpler, smaller, cheaper washer and dryer set.

    No, I would not recommend this to a friend
    • Brand response from LGAnswers
      Posted .

      We hate to hear you are dissatisfied with your unit's performance.If you'd like to discuss more, please reach out to our Customer Support Team on Twitter via @LGUSSupport or on Facebook at https://www.facebook.com/LGUSA/. To speak with an agent via phone, you can call 800.243.0000 We apologize for any inconvenience this caused. ^Venette LG

  • Pros mentioned:
    Capacity

    Rated 5 out of 5 stars

    Rodríguez

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    OMG love this washer! Couldn’t be happier. Very spacious. Highly recommend.

    I would recommend this to a friend
  • Pros mentioned:
    Noise level

    Rated 5 out of 5 stars

    Perfect!

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Used for over 3 months, everything is working great. Very quiet

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Would recommend

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It was easy to set up and figure out how to use it. It cleans very well.

    I would recommend this to a friend