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Customer Ratings & Reviews

Your price for this item is $849.99
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The comparable value price is $1,249.99

Customer reviews

Rating 4.5 out of 5 stars with 1782 reviews

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Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.5 out of 5 stars

  • Ease of Use

    Rating 4.5 out of 5 stars

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88%would recommend to a friend

Customers are saying

Customers enjoy the large capacity and excellent cleaning performance of this 5.5 Cu. Ft. High-Efficiency Smart Top Load Washer with TurboWash3D Technology. They also appreciate its quiet operation and ease of use, finding the tub size to be a significant advantage. However, some customers have noted that the washer's depth can be a challenge, and a few have expressed concerns about its reliability.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 63 Showing 1,241-1,260 of 1,782 reviews
  • Rated 4 out of 5 stars

    Love my washer

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I'm very happy with my new washer, the only bad side to it is that it is too deep and hard to reach in for all the clothes for sorry people like me.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    LG washer top load

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Solid value and priced well compared to it's peers. Large capacity and solid construction would recommend but only used for one month so far

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Large tub is great for bedding.

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love my new washer. It's large capacity tub makes doing bedding so easy. It took a little while to figure out the different settings but it's actually easy to use.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great washer

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing washer. Easy to hook up by myself. Would easily recommend this and the matching dryer

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great washer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great washer. Washes clothes very fast. Never get out of balance error like we always got on our old Samsung. Would definitely recommend.

    I would recommend this to a friend
  • Pros mentioned:
    Capacity

    Rated 2 out of 5 stars

    LOUD!!!

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The large capacity is nice. We like the fact that the washer and dryer communicate over WIFI. Downside, this thing is obnoxiously loud. When it engages into the spin cycle one would think their house is coming down. Do not recommend.

    No, I would not recommend this to a friend
    • Brand response from LGAnswers
      Posted .

      Thank you for taking the time to review our product. We take great pride in our work, and our hope is always that it helps each one of our customers accomplish their goals. Clearly this was not your experience, and we apologize. We will be working to fix it so that an incident like this never happens again. Please get in touch with us if you have questions for us by sending us a private message on Facebook or Twitter using @LGUSSupport, or call our Customer Service at (800) 243-0000, and we would be glad to help. ^Jolly LG

  • Rated 5 out of 5 stars

    nice

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The washing machine is very big and can hold a bunch of towels. Its very stylish and attractive. I would recommend for anybody with large family

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Mostly great washer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this washer- except that I can't use cold water on the normal cycle. It says I can change the choices on the settings but haven't tried yet.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love my new washer

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I can wash larger loads. That means less laundry. I can't reach the bottom of the tub so I need a grabber. That's ok I love my new washer.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Third time's a charm!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    First one didn't work properly, second one exterior was damaged, third time seems to be working fine. Finally!

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Expensive disappointment

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This machine looks great and the bells and whistles have worked thus far - (one month). Even with the extra water feature, however, the machine "wash" cycle is sluggish and much of the cycle is simply a slow spin in alternating directions. Large bedding items, (i.e, king size mattress pad) do NOT rinse well. To be fully rinsed, two - three cycles might be required. Very disappointing for a highly rated machine.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Do Not Waste Your Money on This Product Like I did

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I brought this machine a few months ago and have had time to see what it does or does not do. I can tell you my previous washer that I had for 14 yrs did a far superior job compared to this product. This model keeps stopping in the middle of the cycle with or with a code showing. You have a either take out clothes, add clothes or adjust the load to "balance" the delicate machine. It doesn't complete the cycle with anything I do. I have to turn the power off then on and spin cycle to complete the load. Sometimes it says water flow is low. There nothing wrong with the water flow in the house. Even though the manual says don't over fill with clothes over the fill line you can't fill more than half the tub or it wont finish the cycle. Also doesn't fill water over the load, clothes are dry at top when swooshing begins. And its a slow swoosh, not the one in marketing promos. And definitely do not purchase if you have a loved one with incontinence. It will not clean and leaves remnants on the sheets. I have to re-wash several times. Tired of babysitting just to see what it wont do next! Customer Service wont help. Gives excuses that's it not a warranty issue....I regret purchasing it!

    No, I would not recommend this to a friend
    • Brand response from LGAnswers
      Posted .

      How to Get the Best Results from a HE Top Load Washer: Always use a laundry detergent with the HE label. These products are formulated to create fewer suds which is important since so much less water is used. More is not better when there is less water in the mix. Most loads only require one to two teaspoons of HE liquid laundry detergent or one single-dose pack. If you do not use the automatic detergent dispensers, place the detergent in the bottom of the drum BEFORE you add your dirty clothes. All single dose laundry packs must be placed in the bottom of the washer - never the dispenser. This will give the detergent the longest amount of time in the water to help get your clothes clean. When you load a HE top load washer, do not pile the clothes in the center. Evenly distribute the dirty clothes around the edges of the wash plate. This will help balance the load more quickly and speed the wash cycle. For best performance, load clothes as shown in manual on page 14. Load clothes loosely, and do not load clothes over the maximum guideline on the tub. Clothes need room to circulate in order to get clean. Drop us a line on Twitter at @LGUSSupport, on Facebook www.facebook.com/LGSupportUSA if you need any other assistance. ^CP LG

  • Rated 5 out of 5 stars

    Washer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Its a great washer thus far. My only issue is you can use oxi and detergent at the same time. It does have an OXi mode but it's super long,

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great washer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Traded in our front loader for this one and it is amazing. Will not go back again. This washer is great! Everything can be washed in it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Huge washer

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This washer is huge! Been using about a month now with no issues, would highly recommend this washer.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    LG washer is good

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've only had the washer for a short time but so far, it has been a good purchase. Like any new appliance, it takes some getting used to.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Reliable

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    LG all the way around is the way to go! I have always had LG! It’s definitely reliable!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best Buy ever

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing system. Does a great job and works amazingly. Best one I have bought and used yet. Great system.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    new washer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far so good. Only problem is the drum is so deep, I need a grabber to get items of the bottom. It's not easy being short.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Washer purchase and installation

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We are very happy with the product, and with the ease in purchasing it. Installation was smooth and efficient.

    I would recommend this to a friend