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Customer reviews

Rating 4.5 out of 5 stars with 1782 reviews

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Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.5 out of 5 stars

  • Ease of Use

    Rating 4.5 out of 5 stars

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88%would recommend to a friend

Customers are saying

Customers enjoy the large capacity and excellent cleaning performance of this 5.5 Cu. Ft. High-Efficiency Smart Top Load Washer with TurboWash3D Technology. They also appreciate its quiet operation and ease of use, finding the tub size to be a significant advantage. However, some customers have noted that the washer's depth can be a challenge, and a few have expressed concerns about its reliability.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 68 Showing 1,341-1,360 of 1,783 reviews
  • Rated 5 out of 5 stars

    Love LG Products

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this washer! Works great, I really like all the features. So worth the money. I love the color too.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    LG Washer Great

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fantastic top load washer, Best Buy was on time with product received in 3 days during The Plandemic!!!!!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Nice

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Work well nice look cost along haven't had any issues as of yet and I do recommend to others to purchase set.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    For a new machine, this is loud!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    For a brand new washer it works well, but it is very loud on the spin cycle. It was installed by Geek Squad, but I did some more feet leveling to try to balance better. I hope the noise gets better as I don't think it could get any louder. I will continue to monitor and this might need to be inspected or returned.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good washer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is a great unit. Works very well and it is a well built washer. Plenty of setting for variety of cloths.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    LG Top Load Washer

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Cleans clothes well! Somewhat noisy. However, over all it is a great washer.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Washer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Beautiful appliance, will be getting the matching dryer. Very easy installation

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Washer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good machine, but the WiFi will not connect. The instructions for enabling the WiFi do not help.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Washer

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice unit that appears well made. Durability is a question only answered with time passage.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good product

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Only had it a few weeks but everything seems to be working and clothes are getting cleaned.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    First wash and it failed!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We have owned an LG washer/dryer combo for over 10 years. Those two machines worked with no issues. The only reason we bought a new set is because we have remodeled our home and wanted a fresh set. MISTAKE! During the first wash we were startled by a horrendous noise coming from the laundry room. We contacted LG and to their credit, the repair technician came quickly and verified that all was not well. In fact, the transmission was bad. A brand new machine with a bad transmission. Come on LG, you lead us to believe that this puppy passed quality control? The Tech recommended that since it was brand new to contact Best Buy for a replacement. We have never experienced such product failure. However, LG did react fast and Best Buy will shortly deliver a replacement model. We do like the LG brand so will try again. However, IF we hear that nasty grinding transmission noise again.........then, like the man says...."you cant fix stupid"....LG.

    No, I would not recommend this to a friend
    • Brand response from LGAnswers
      Posted .

      If the issue is not resolved, please contact LG Customer Support by direct message via Twitter (@LGUSSupport) or Facebook Messenger (https://www.facebook.com/LGUSA/). Please be sure to provide your name, phone number, address, email, model/serial numbers, and date of purchase and we will be happy to assist you. There are policies and procedures in place to ensure resolutions are consistent and fair. I am confident that we will work towards an agreeable resolution. We apologize for any inconvenience this has caused. ^Daphane LG

  • Rated 5 out of 5 stars

    awesome washer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Does what it is supposed to do, LG is a great product you will not be disappointed in any manner

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Love the washer, settings are a little confusing

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Difficult to set water temperature etc. Have read owners manual did not help. Googled this and it has helped

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Very nice, but the tub whines

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very nice. Works well. But there is a high pitched whine when it spins.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    LG Washer

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very happy with the washer and that it was available and I didn't have to wait a month to get it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Washer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great value for a few scuffs on the surface, very good cleaning quality

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good Value

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Open box purchase, working well. Professional and courteous delivery team.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love my washer!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Only thing is when it agitates, it's a bit loud. Love it other than that.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent; Delivered on date promised and installed.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    LifeisGood

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Replacing a washer that was struck by lightning in July. Will not choose any other. very happy with LG

    I would recommend this to a friend