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Customer reviews

Rating 4.5 out of 5 stars with 1782 reviews

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Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.5 out of 5 stars

  • Ease of Use

    Rating 4.5 out of 5 stars

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88%would recommend to a friend

Customers are saying

Customers enjoy the large capacity and excellent cleaning performance of this 5.5 Cu. Ft. High-Efficiency Smart Top Load Washer with TurboWash3D Technology. They also appreciate its quiet operation and ease of use, finding the tub size to be a significant advantage. However, some customers have noted that the washer's depth can be a challenge, and a few have expressed concerns about its reliability.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 74 Showing 1,461-1,480 of 1,783 reviews
  • Rated 5 out of 5 stars

    Washing Machine

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love it ! I can see a difference in washing my clothes, they are cleaner!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very good Washing Machine!

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This too loader was bought for my sister. She absolutely loves it!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Washer

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The washer is great gets whites really white and clean

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Appliances

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome products prompt delivery. Couldn’t be happier with my purchase

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Housewarming

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great house warming gift it fit perfectly looking for matching refrigerator.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    LG is amazing

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This washer/dryer set is amazing. I definitely recommend LG appliances.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    LG - 5.5 Cu. Ft. 12-Cycle Top-Loading Washer

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Brought this as a floor model. My wife and I really love this washing machine.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Washing time!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Omg this is an AMAZING machine. I love it. It’s huge efficient sooo quiet

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great capacity and quiet

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good washer. Things are hard to get in this environment and Best Buy did a good job.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great product!

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had a Samsung washer prior to purchasing an LG. I’m definitely an LG Consumer now.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Washer

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This washing machine is amazing and so big! Great for families!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent washer!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    LG best wash machine we ever owned. Installers Reyes & Jouey did a excellent job!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great washing machine, large capacity

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Delivery, installation and crew were fantastic, in and out in less than 20 minutes!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Its nice To have this it is very excellent For me LG is very good Product. Very Smart Machine.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Washer

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Upgraded from a model I bought 10 years ago. Getting used to the new controls.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Worst washer purchase EVER

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was so excited to get this new washer, but I have been so very disappointed! The deep wash setting and water plus option must be chosen for every single load. When we did not use these settings in the beginning, the water was inconsistent - many times there was not enough. However, we would sometimes open to adjust the load or add, and entirely too much additional water would be added. We would literally have "clean" loads with garments that had dry areas and other areas with caked detergent. The water levels are completely illogical! We have had more problems with the distribution of weight in this machine than I have ever experienced with all of the washers used in my life combined! Although not with every load, I now have to redistribute the load manually on a weekly basis, usually with bedding. I can understand with coverlets - it has happened with past washers. However, it now happens with every load of sheets! Considering this along with the dry spots before we began using the settings as mentioned above, I question the quality of the wash. My last washer was also an impeller - I know they should and can work better than this. Additionally, the spin cycle is extremely loud. It is so bad two of my dogs are frightened to the same level as fireworks! I strongly encourage anyone considering this washer to reconsider. I researched and decided on this washer due to the high ratings I read. This purchase was a waste of money, and I'm so sorry we chose it! I sincerely wish we could exchange it. We had our last washer dryer set for over 15 years - I will NOT be able to use this set much longer!

    No, I would not recommend this to a friend
    • Brand response from LGAnswers
      Posted .

      We are sorry to hear that your unit did not meet your needs/expectations. This is not the quality we expect from our products. We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you ever have any questions please reach out to our support team on Facebook at @LGUSSupport and use #VOC in your first message to our social media support team.. To speak with an agent via phone, you can call 800.243.0000 We apologize for any inconvenience this caused. ^Venette LG

  • Rated 5 out of 5 stars

    Love it

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love it!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Recommended for new house

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It was my first time to use LG appliances, it was very easy to operate, and gave a good results.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great top loading washer.

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s been many years since I’ve had to get a new washer. This one is excellent and quite quiet

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great washer for family

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We are enjoying this new washer and dryer. Big volume. Holds a lot and easy to use

    I would recommend this to a friend