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Customer Ratings & Reviews

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Customer reviews

Rating 4.5 out of 5 stars with 1782 reviews

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Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.5 out of 5 stars

  • Ease of Use

    Rating 4.5 out of 5 stars

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88%would recommend to a friend

Customers are saying

Customers enjoy the large capacity and excellent cleaning performance of this 5.5 Cu. Ft. High-Efficiency Smart Top Load Washer with TurboWash3D Technology. They also appreciate its quiet operation and ease of use, finding the tub size to be a significant advantage. However, some customers have noted that the washer's depth can be a challenge, and a few have expressed concerns about its reliability.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 75 Showing 1,481-1,500 of 1,783 reviews
  • Rated 5 out of 5 stars

    Love it

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love it!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Love the size of the drim

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far I am enjoying the new machine. Still trying to learn all of it’s features.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent washer

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Spacious and quiet, energy saving! I love this washer and easy to set up with wifi

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Worst washer purchase EVER

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was so excited to get this new washer, but I have been so very disappointed! The deep wash setting and water plus option must be chosen for every single load. When we did not use these settings in the beginning, the water was inconsistent - many times there was not enough. However, we would sometimes open to adjust the load or add, and entirely too much additional water would be added. We would literally have "clean" loads with garments that had dry areas and other areas with caked detergent. The water levels are completely illogical! We have had more problems with the distribution of weight in this machine than I have ever experienced with all of the washers used in my life combined! Although not with every load, I now have to redistribute the load manually on a weekly basis, usually with bedding. I can understand with coverlets - it has happened with past washers. However, it now happens with every load of sheets! Considering this along with the dry spots before we began using the settings as mentioned above, I question the quality of the wash. My last washer was also an impeller - I know they should and can work better than this. Additionally, the spin cycle is extremely loud. It is so bad two of my dogs are frightened to the same level as fireworks! I strongly encourage anyone considering this washer to reconsider. I researched and decided on this washer due to the high ratings I read. This purchase was a waste of money, and I'm so sorry we chose it! I sincerely wish we could exchange it. We had our last washer dryer set for over 15 years - I will NOT be able to use this set much longer!

    No, I would not recommend this to a friend
    • Brand response from LGAnswers
      Posted .

      We are sorry to hear that your unit did not meet your needs/expectations. This is not the quality we expect from our products. We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you ever have any questions please reach out to our support team on Facebook at @LGUSSupport and use #VOC in your first message to our social media support team.. To speak with an agent via phone, you can call 800.243.0000 We apologize for any inconvenience this caused. ^Venette LG

  • Rated 5 out of 5 stars

    High quality

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Yaigh high quality appliance glad BestBuy offers such quality appliances.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The washer has a huge tub, great for washing comforters.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    LG - 5.5 Cu. Ft. 12-Cycle Top-Loading Washer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got a good price and prompt delivery. Product is working as expected.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great deal

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very happy with our purchase of the LG Washer, and the great customer service at the store.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Quiet, easy to use and a very large tub!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great machine. Still learning how to use it to the fullest but happy thus far.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Satisfied

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Everything works as expected, very satisfied with this product.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Washer!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Washer is great for large washes and has lots of different washing features.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great product

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Looks great and works great. Completely dries all the clothes. Very happy with product.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    No regrets

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I enjoy my washer and all the functionalities it came with. No regrets

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    L G machine

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great machine! Great service! Can’t wait to do business again!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Easy to use

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to use with vibrant digital controls and knobs Like the chimes also

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Washer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My wife lovers her new washing machine. I would recommend to anyone.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Read the instructions

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far it seems like a good washer, just make sure you read the instructions.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Much Better than the old Machine I had. Great and quick install.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Turbo

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    prompt and good service. Efficient and professional.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Back to a Top Load WM

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love it but it is too deep to get clothes out of a machine.

    I would recommend this to a friend