Customer Ratings & Reviews

VERY annoying that none of your adjustments are remembered from one load to the next, so you are starting all over again each time the machine is turned on. This is a deal breaker.

Does exactly what we signed it up for. Cloths come out clean.

so far so good - only used lg washer several times

Easy to use, faster wash cycle than previously owned.

amazing, this controls otime along with laundry load

Very Good/Excellent. It is what I expected and much more

We like the washer! Easy to connect, install, and use!

No issues! Works amazing! Love the washer and the dryer.

I really enjoyed this product and it is making your washing great

Works wonderfully, my clothes smell amazing and I’m so happy

This machine broke about 3 weeks after ordering it. Just outside the return deadline, very clever. It makes a horrible grinding noise when on the agitating wash cycle. We even had an LG tech out to fix it and he could not find any objects trapped in the machine that would cause it; definitely a manufacturer defect. It's under warranty still but it's going to take 3-4 weeks to fix it. Going 3-4 weeks without washing clothes is almost impossible. In addition, frequently the washer does not sense the load correctly and does not add enough water to get all the clothes wet. It also does not always empty the detergent drawer completely, resulting in detergent dripping onto our clean load of clothes after the cycle is done. I would NOT recommend this nightmare to anyone else.

I love this washer. It has been amazing since I received it!

Great washing machine not to quite very loud Shakes a lot

This review is more about the installation than the product. This far the product has been great. I am very happy with it. The delivery and installation was a complete disaster. The delivery people ( a 3rd party contractor) didn't secure the water line drain hose in the sanitary tub. When the installers ran a test wash after installing it, it flooded my laundry room. At the time I was working form home up stairs. Instead of telling me the situation, they went and found a mop and bucket from my garage and tried to clean it up. I came down during this process and they admitted what had happened. The delivery was during the COVID-19 peak, and I was assured by Best Buy this would be a covid sensitive delivery. Instead, I had delivery men going through my cleaning stuff, touching my house hold cleaning products, mop, bucket, towels, etc to try and clean up something without telling me. They did an average job at cleaning it up, I had a musty smell in my laundry room. My laundry room is on the main floor of my house, after they left, I found the basement was also flooded with the water. The LG product is great, but for anyone considering Best Buy for delivery or installation, look elsewhere. I'd like to point out I am a Best Buy Elite member (for each of the last 4 years) and purchase a lot from them every year. It pains me to say it, but look elsewhere when buying appliances.

Awesome service and washer works great. Thank you.

I would recommend this to family and friends!!!!!!

Very excited just order this and can't wait to use it.

good product hopefully it last for long. Highly reccommeded

I have only used it twice but I am liking it so far.

Guys did a great job and were extremely professional