Customer Ratings & Reviews
- Model:
- WT7800CW
- SKU:
- 6329765
Rating by feature
- Value
Rating 4.4 out of 5 stars
- Quality
Rating 4.5 out of 5 stars
- Ease of Use
Rating 4.5 out of 5 stars
Customers are saying
Customers enjoy the large capacity and excellent cleaning performance of this 5.5 Cu. Ft. High-Efficiency Smart Top Load Washer with TurboWash3D Technology. They also appreciate its quiet operation and ease of use, finding the tub size to be a significant advantage. However, some customers have noted that the washer's depth can be a challenge, and a few have expressed concerns about its reliability.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Capacity
Leaves lint on items
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Leaves lint on the items that are washed. I tried different cycles. If you hang up anything, you need need to brush off all of the lint. Defeates the purpose of having a large capacity washer.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are sorry to see you are having issues with lint after washing your clothes. You can troubleshoot this using the following help article: https://www.lg.com/us/support/help-library/clothes-have-lint-on-them-CT10000010-1337626161344 ^CP
- Pros mentioned:Tub size
Very disappointed
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Big and roomy But the noise and rattling is terrible. I had this set for 8 years and with only two adults the while washer rotted out. Had to replace and I replaced with another set of LG. Big mistake sent them both back.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We hate to hear that, but would love to be able to help. We would be happy to see what's going on. Drop us a line on Twitter at @LGUSSupport or on Facebook https://www.facebook.com/LGUSA/ so we can get more info and see what we can do. ^CP
WasherReview
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I’m not loving the machine and find it noisy. I tried doing my research on LG but I don’t like it
No, I would not recommend this to a friendYou definitely know you are washing clothes...
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nice looking washer but a very noisy machine in all cycles.
No, I would not recommend this to a friendmeh..
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.doesn't clean very well. deliver crew however was stellar.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are sorry to hear that your unit is not working as designed. We are continuously working to improve the quality of our products, availability while anticipating market demands that drive customer satisfaction. If the problem hasn't resolve, please reach out to our support team on Facebook at @LGUSSupport. We apologize for any inconvenience this caused. ^Venette
Soap Dispenser
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.A very good machine but the liquid soap dispenser can damage clothes.
No, I would not recommend this to a friendIt's really big ( in size) tiny in performance!!!!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.When you put clothes in that top loader & that lime green shirt is last to go in, throughout th entire wash rinse & spin that same lime green shirt stays on top, did it wash?is it clean? Did it agitate? So you wash another load bcause mayb u put to many clothes ( NOT), so this load is very small a quarter size th tub, so wen that blk & white Tshirt sits on top, again did it agitate? is it clean? HECK NO !!!!! Back to Best Buy it goes, ordered a different brand front load this time at least I'll be sure it agitates
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are sorry to hear that your unit did not meet your needs/expectations. This is not the quality we expect from our products. We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you ever have any questions please reach out to our support team on Facebook at @LGUSSupport and use #VOC in your first message to our social media support team.. To speak with an agent via phone, you can call 800.243.0000 We apologize for any inconvenience this caused. ^Venette
Washer
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This washer sometimes gets buildup. Must alwasy clean monthly.
No, I would not recommend this to a friend3 Defective LG Washers from Best Buy
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Well, I started with the 7900 model and after that one was defective and discussing with LG reps, I decided to switch to the 7800 model. The first 7800 was delivered and failed the test so I had to wait 5 days to get another one delivered. This time it passed the initial test but during the first load, the same loud noise during the wash cycle happened. These were supposed to be top rated models but something quality issue is going on at LG. We'll see what Best Buy can do for me now.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .That's not good! We're sorry to see that you've run into these issues with your washing machine. We'll need to gather some additional details from you in order to see how we can best assist. You can contact our Customer Support by any of the below options: Phone: 1-800-243-0000 LiveChat: https://www.lg.com/us/support/chatbot Email: https://www.lg.com/us/support/email-appointment Facebook Messenger: https://www.facebook.com/LGUSA/ Twitter: @LGUSSupport The LG Community Forum is also a great resource for getting help from other LG customers: https://lgcommunity.us.com ^CP
DIsappointed thus far
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.No user instructions for touch screen controls. Error messages not all of them are in the book. Tub goes out of balance very easily (even when all like items are being washed together ie...all towels ...all sheets). Clothes are not as clean as agitator models.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Please contact LG Customer Support by direct message via Twitter (@LGUSSupport) or Facebook Messenger (https://www.facebook.com/LGUSA/). Please be sure to provide your name, phone number, address, email, model/serial numbers, and date of purchase and we will be happy to assist you. There are policies and procedures in place to ensure resolutions are consistent and fair. I am confident that we will work to provide an agreeable resolution.^Venette
My second LG washer
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.VERY loud and noisy. My last LG washer as very, very quiet.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. Your feedback is especially important to us and your concerns will be shared with our product team. If you have questions or further concerns, please reach out to our support team on Twitter via @LGUSSupport or on Facebook at https://www.facebook.com/LGUSA/. We apologize for any inconvenience this caused. ^Venette
Washer
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Shaking a lot when on spinning cycle. I thought it’s anti vibration system.
I would recommend this to a friendPretty - but would not recommend
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This machine's spin cycle is so strong that even on delicate, it wrinkled even dry fit and polyester shirts, to the point that absolutely everything had to be ironed. Even after the steam cycle in the dryer, the wrinkles were horrible! I would rather have had my mother's ancient washer than this one! I tried everything and it wrinkled everything almost permanently.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are sorry to hear that your unit did not meet your needs/expectations.This feedback will be shared with our product team.We are sorry for any inconvenience.^Venette
I wish I could change it
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Washing machine .,, Noisy !!! Not Happy with my new washer & Dryer
No, I would not recommend this to a friendNot good
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So I decided to not want to spend thousands on another front loader because my last $3,000.00 Samsung front loader only lasted three years. So I decided to go with this one but soon discovered after trying every single cycle on this washer and having to run each load four times using different cycles none of my cloths came out clean especially my pet bedding which came out just as dirty as when I put them in. This washer absolutely did not get anything clean and that’s when I knew I had to go back and purchase an expensive front loader. I picked the LG and it is the bomb.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are sorry to see you had trouble out of this top loading washing machine but are pleased to see you are enjoying your new front loader. If you have any questions or need assistance, you can contact our Customer Support by any of the below options:
Phone: 1-800-243-0000
LiveChat: https://www.lg.com/us/support/chatbot
Email: https://www.lg.com/us/support/email-appointment
Facebook Messenger: https://www.facebook.com/LGUSA/
Twitter: @LGUSSupport
The LG Community Forum is also a great resource for getting help from other LG customers: https://lgcommunity.us.com/
Basic washing
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s louder than expected but gets the washing done
No, I would not recommend this to a friendScratches easily, washed clothes have lint on them
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The gray scratches easily like just from a plastic laundry basket. Also it seems to keep lint or something in it that perpetually coats our clothes even after we’ve put it through the self clean cycle. Never had this with any other washer.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We would be happy to help you on social media, however we need to move to a platform that supports back and forth messaging. Please send us a private message on Facebook or Twitter using @LGUSSupport and include #VOC, your contact info and we will doing everything in our power to expedite a resolution for you. Thank you. ^Jennifer
Home unit
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This washer is loud but I was told they are this way so nothing is wrong.
No, I would not recommend this to a friendBIGGER IS NOT BETTER
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I thought I had made a great purchase. However, found clothes were not coming clean, unless you had 2 weeks worth of laundry in there or complete queen size bedding. Going with a brand I thought was tops, I was very disappointed. It got returned.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are sorry to hear of your experience with your unit. Please know that we are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. Your feedback is especially important to us and your concerns will be shared with our product team. We hope that you will consider LG for your future product needs. For the latest updates on LG Washers, please visit https://www.lg.com/us/washers. You can always reach out to LG Customer Support by direct message via Twitter (@LGUSSupport) or Facebook (https://www.facebook.com/LGUSA/) with any product questions or concerns. We apologize for any inconvenience this caused. ^Daphane
Ok
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My wife wanted a top load washer. I’m not a huge fan of them but it does the job.
I would recommend this to a friend