Customer Ratings & Reviews
- Model:
- WT7800CW
- SKU:
- 6329765
Rating by feature
- Value
Rating 4.4 out of 5 stars
- Quality
Rating 4.5 out of 5 stars
- Ease of Use
Rating 4.5 out of 5 stars
Customers are saying
Customers enjoy the large capacity and excellent cleaning performance of this 5.5 Cu. Ft. High-Efficiency Smart Top Load Washer with TurboWash3D Technology. They also appreciate its quiet operation and ease of use, finding the tub size to be a significant advantage. However, some customers have noted that the washer's depth can be a challenge, and a few have expressed concerns about its reliability.
This summary was generated by AI based on customer reviews.
Nice But Loud
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Nice unit but it's extremely loud on the spin cycle
No, I would not recommend this to a friendDoesn’t fully clean blankets
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I like the features but we’ve had several washes where the blanket doesn’t get wet at the top (even in deep wash mode) let alone clean it. Not sure why... but not having an agitator seems to be an issue with this machine.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are sorry to hear that your unit is not working as designed. We are continuously working to improve the quality of our products, availability while anticipating market demands that drive customer satisfaction. If the problem hasn't resolve, please reach out to our support team on Facebook at @LGUSSupport. We apologize for any inconvenience this caused. ^Venette
STAY AWAY
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The horrendous noise is real. The initial washer delivered and the replacement BOTH made a noise so LOUD that I'm sure my neighbors can here my washer running. I plan on returning it AGAIN, this time along with the dryer and moving on to another brand. The dryer was the only nice thing about this combo.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We hate to hear you are dissatisfied with your unit's performance.If you'd like to discuss more, please reach out to our Customer Support Team on Twitter via @LGUSSupport or on Facebook at https://www.facebook.com/LGUSA/. To speak with an agent via phone, you can call 800.243.0000 We apologize for any inconvenience this caused. ^Venette
RUN AWAY from this 1!
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.LG 5.5 Cu.Ft. HE Smart Top Load w/ TurboWash 3D Tech. 1.5 year review. RUN AWAY. Since new, we already had the main board replaced, bearings and tub replaced, the motor, replace and now we are experiencing the same bearing noise already just out of warranty. The washer looks great, make cool noises the wife likes, but this particular Maytag is a piece. Oh, did I mention the glass top hinges are broke as well. You can still use the machine, its just another sore spot when you around $1K for a washer, YOU EXPECT MORE!
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We're sadden to hear about the inconvenience you have experienced. We assure you that your review is considered and does not go unnoticed. It would be our pleasure to assist you with this. However, We must switch to a platform that allows for back-and-forth conversation. Please send us a private message on Facebook or Twitter through @LGUSSupport, and we will be happy to accommodate you.~ Tanisha
No real instruction book
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.There are a few cycles that are I would have liked more info on how to use properly
I would recommend this to a friendExtremely loud - Bestbuy did a poor installation.
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bestbuy's techs slammed the front down and messed up a magnet that interacted with the barrel when installing the washer. This leads to a miserably loud grinding noise. I contacted LG - so far, it has taken one failed service call and six weeks of waiting with no resolution. Between the installation and how poorly LG has responded to repair requests, I would not get an LG washer in the Littleton area due to the apparent lack of technicians
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .It is unfortunate that the delivery and the installation process was a bad experience. Your feedback is appreciated and important in helping us to identify practices that drive customer satisfaction. If you ever have any questions please reach out to our support team on Facebook at @LGUSSupport and use #VOC in your first message to our social media support team.. To speak with an agent via phone, you can call 800.243.0000 We apologize for any inconvenience this caused. ^Venette
Dryer
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s ok but now that I reinstalled it’s better!!!!
No, I would not recommend this to a friendPoor washing performance
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this to replace our GE front loader that stopped working. The wash cycles did not do a good job of getting kids clothes clean like our old GE did. Returned this unit and got the LG front loader, which works much better.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Thank you for taking time to review this product. We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. Your feedback is especially important to us and your concerns will be shared with our product team. We apologize for any inconvenience this caused. ^Venette
Average
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had problem with the door the first day and had to get a replacement
I would recommend this to a friendIt’s Awful
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I really hate I purchased it. It doesn’t clean my clothes. I have rewashed so many loads. Often times i have lookednon the inside and the clothes would not be covered in water, simply in the washer w/o being washed.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are sorry to hear that your unit did not meet your needs/expectations.You can try to run 3 back to back Tub Clean and use Water Plus.If the problem hasn't resolve, please reach out to our support team on Twitter via @LGUSSupport or on Facebook at https://www.facebook.com/LGUSA/. We apologize for any inconvenience this caused. ^Venette
This Washjer is terrible
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is my second purchase of this same washer the first and the second do the same thing. The spin cycle never stops. Stays on 1 minute for hours. The cloths are still wet. I did 15 loads of different weighted but like items and the results were the same. Looked as if not enough water to wash the cloths either. Sending this one back today and I got it today. Shame.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. Your feedback is especially important to us and your concerns will be shared with our product team. If you have questions or further concerns, please reach out to our support team on Facebook at @LGUSSupport and use #VOC in your first message to our social media support team. We apologize for any inconvenience this caused. ^Venette
Wrinkled my clothes
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Lg washer didn’t clean, it wrinkled my clothing. Best Buy was great they exchanged it at no charge to me for a Maytag which I love.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Thank you for your review of this LG washing machine. I am sorry to hear that it did not meet your expectations and that you had to return it.
Your feedback is very important to us and will be shared with our product team.
If you decide to give LG products another try and have concerns or questions, you can contact our Customer Support by any of the below options:
Phone: 1-800-243-0000
LiveChat: https://www.lg.com/us/support/chatbot
Email: https://www.lg.com/us/support/email-appointment
Facebook Messenger: https://www.facebook.com/LGUSA/
Twitter: @LGUSSupport
The LG Community Forum is also a great resource for getting help from other LG customers: https://lgcommunity.us.com/ ^CP
- Cons mentioned:Reliability
terrible product
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had this washer for all of 5 months and it stopped working. LG has been the WORST with getting a technician!! DO NOT BUY!!
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are disappointed to learn that you have experienced multiple issues with getting this repaired. We would like to gather more information from you to expedite a resolution. However we need to move to a platform that supports back and forth messaging. Please send us a private message on Facebook or Twitter using @LGUSSupport and use #VOC, your contact info and brief description of your complaint and we will research and do everything in our power towards a mutual resolution. Thank you. ^Jennifer
NOT GOOD!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.AWFUL! First wash and my wife and I looked at each other like what is that noise?! Sounded like a bunch of plates rattling around together. Oh! That's coming from our brand new washer. Best Buy's phone system is an absolute joke to get a hold of someone. So, currently trying to figure out how to get someone to come look at it! Got the matching dryer combo too and the door is supposed to open sideways and downward, well the downward only goes about 1/4 of the way down and stops and won't move any further. I'm really wondering about LG right now. Best Buy - well, their phone system is one of the worst I have ever dealt with.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We hate to hear that your unit did not work properly. Please contact LG Customer Support by
direct message via Twitter (@LGUSSupport) or Facebook Messenger (https://www.facebook.com/LGUSA/). You can also call us at 800-243-0000. Please provide your contact information, model/serial numbers of the TV and date of purchase, and we will be happy to assist you.^Venette
- Cons mentioned:Reliability
Poor customer service
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Broke two months in and bought 5 year warranty. Still not repaired and Best Buy refuses to replace
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. Your feedback is especially important to us and your concerns will be shared with our product team. If you have questions or further concerns, please reach out to our support team on Facebook at @LGUSSupport and use #VOC in your first message to our social media support team. We apologize for any inconvenience this caused. ^Venette
DO NOT BUY
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Absolute trash. I had one delivered. Kept throwing error codes. Had a new unit delivered a week later, and the same issues are happening with the new washer. Everything pertaining to the codes has been checked and it’s definitely the washer. The only reason I’m giving one star is because the staff in store have been incredibly helpful. I will be returning and buying a completely different set.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We're sorry to hear that you had a negative experience with your LG product. Thank you for taking the time to communicate with LG about your experience with your LG products. We appreciate your feedback which helps us keep fresh perspective regarding new ways to improve our services and future product developments. ^Nikki
Went out within a year.
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this appliance back in 2020 and already am needing to replace the control panel because the on off button no longer works. The cost to repair is $300-400 and then on top of it the service charge to have someone come out and fix is about $200. So at that point it is not worth it to fix and just replace with a different brand. Last time I will ever buy a LG appliance.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .If you change your mind about scheduling an out of warranty repair, we will be happy to assist. However we need to move to a platform that supports back and forth messaging. Please send us a private message on Facebook or Twitter using @LGUSSupport and include #VOC, your contact info and we will doing everything in our power to expedite a resolution for you. Thank you. ^Jennifer
- Cons mentioned:Reliability
Was hopeful but let down
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Installed in July broken in November.. now having to wait for a week for the repair appointment.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We would be happy to help you with your case, however, we need to move to a platform that supports back-and-forth messaging. Please send us a private message on Facebook or Twitter using @LGUSSupport and include #VOC, your contact info and we will do everything in our power to expedite a resolution for you. Thank you. ^Jennifer
3 loads and then a failure
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The washer was used 3 times before a 90+db grinding noise started during agitation. It sounded like an impact drill was stripping a bolt. We have video of that including the sound. Fortunately, this happened within 2 days of delivery by geek squad, and after playing them the sounds over the phone, they arranged for a replacement. The geek squad process took about 45 min which was great. I will update this once the new machine arrived and we have time to use it.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .This is not the quality we expect from our products. LG absolutely cares and we confidently stand behind our products. Please contact LG Customer Support by direct message via Twitter (@LGUSSupport) or Facebook Messenger (https://www.facebook.com/LGUSA/). Please be sure to provide your name, phone number, address, email, model/serial numbers, and date of purchase and we will be happy to assist you. There are policies and procedures in place to ensure resolutions are consistent and fair. I am confident that we will work to provide an agreeable resolution. ^Daphane
Not in use yet or in home Outside of delivery area
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Due to the closure of our regional store (Marquette) and being located outside the Green Bay delivery/installation area (we are in northeastern WI), our new washer and dryer are sitting in our outside porch until our out of state son can visit and help move them to the basement. :( I am 66 and my husband is 70. We offered to pay any additional for delivery/installation, but they were unable to do that.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are sorry to hear your experience with the delivery and installation was less than satisfactory. Thank you for bringing this to our attention. It help us continue to work towards improving the overall customer experience. If you have questions or further concerns, please reach out to our support team on Facebook at @LGUSSupport and use #VOC in your first message to our social media support team.. To speak with an agent via phone, you can call 800.243.0000. There are policies and procedures in place to ensure resolutions are consistent and fair. I am confident that we will work to provide an agreeable resolution. ^Venette