Customer Ratings & Reviews
- Model:
- WT7800CW
- SKU:
- 6329765
Rating by feature
- Value
Rating 4.4 out of 5 stars
- Quality
Rating 4.5 out of 5 stars
- Ease of Use
Rating 4.5 out of 5 stars
Customers are saying
Customers enjoy the large capacity and excellent cleaning performance of this 5.5 Cu. Ft. High-Efficiency Smart Top Load Washer with TurboWash3D Technology. They also appreciate its quiet operation and ease of use, finding the tub size to be a significant advantage. However, some customers have noted that the washer's depth can be a challenge, and a few have expressed concerns about its reliability.
This summary was generated by AI based on customer reviews.
Don’t Buy
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I’ve had it for 10 weeks and it’s not working. The LG service repair cannot get here for a month. I purchased there geek squad protection only to find out bestbuy cancelled it without telling me. I will never buy appliances from them again.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Thank you for taking time to review this product. We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. Your feedback is especially important to us and your concerns will be shared with our product team. We apologize for any inconvenience this caused. ^Venette
Machine has been a big disappointment
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I will be contacting customer service regarding this purchase. The washer does not finish it’s cycles or skips them. Where the cycle time for a particular chosen load might indicate 60 minutes, it finishes in roughly 28 minutes. After some loads have finished there might be laundry detergent left in the soap dispenser. I always use less than the recommended amount of soap.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Please reach out to our support team on Facebook at @LGUSSupport and use #VOC in your first message to our social media support team. Please be sure to provide your name, phone number, address, email, model/serial numbers, and date of purchase and we will be happy to assist you. There are policies and procedures in place to ensure resolutions are consistent and fair. I am confident that we will work to provide an agreeable resolution.^Venette
Washing machine terrible
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The 1st one we bought needed replaced within a couple months due to a sensor and imbalance in the drum. The one we have now creates a bad scum and mildew smell. It also builds up a residue on the inside of the drum that is impossible to get out. It has bad sensors that dont get your clothes wet enough to clean properly.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Thank you for providing us with valuable feedback. We apologize that you had such an experience with your LG - 5.5 Cu. Ft. High-Efficiency Smart Top Load Washer with TurboWash3D Technology - Graphite Steel. This will be considered for our continuous improvement. We read from your feedback that you were having trouble with the product, so we’d like to help you with it. Please send us a private message on Facebook or Twitter at @LGUSSupport, and we will be happy to assist you. ^James.
2 washers both arrived defective
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Steer clear! I purchased this machine and it arrived defective. Best Buy set up a replacement for me and that one arrived defective as well. It makes a horrible grinding sound and cannot complete a wash cycle. I wish I could add video to better explain the noise. It is awful.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We hate to hear you are dissatisfied with your unit's performance.If you'd like to discuss more, please reach out to our Customer Support Team on Twitter via @LGUSSupport or on Facebook at https://www.facebook.com/LGUSA/. To speak with an agent via phone, you can call 800.243.0000 We apologize for any inconvenience this caused. ^Venette
Washer don’t wash.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This washer does not clean clothes. I have tried every combination of buttons, but clothes are not being cleaned. Hour plus wash times for dirty clothes. Do not waste your money or time with this washer.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Please contact LG Customer Support by direct message via Twitter (@LGUSSupport) or Facebook Messenger (https://www.facebook.com/LGUSA/). Please be sure to provide your name, phone number, address, email, model/serial numbers and date of purchase and we will be happy to assist you. We apologize for any inconvenience this caused. ^Venette
Washer
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Surprisingly, I was very dissatisfied with this LG Washer. I originally chose this model after reading the reviews it go but once it was delivered to my home and began operating it, I was so unhappy with it. I went on youtube and watched videos of unsatisfied customers who were having the same problems with the washer as I was
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are sorry to hear that your unit did not meet your needs/expectations. This is not the quality we expect from our products. We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you ever have any questions please reach out to our support team on Twitter via @LGUSSupport or on Facebook at https://www.facebook.com/LGUSA/. To speak with an agent via phone, you can call 800.243.0000 We apologize for any inconvenience this caused. ^Venette
Disappointed
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Never had so many issues with a washing machine Have only used it about 5 times so far and every time the washer throws an error, and you have to restart the entire cycle again. If you select spin only, it somehow still adds water to the tank and rinses again. Cannot get through a single load of laundry without baby sitting it and watching for the error. Waiting to hear back from LG technicians to come take a look at it...
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are sorry to hear that your unit did not meet your needs/expectations. This is not the quality we expect from our products. We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you ever have any questions please reach out to our support team on Facebook at @LGUSSupport and use #VOC in your first message to our social media support team.. To speak with an agent via phone, you can call 800.243.0000 We apologize for any inconvenience this caused. ^Venette
Front bottom of washer is scratched -paint removed
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very disappointed that the front of this washer is scratched. Didn't see it until the first load of laundry. Should have inspected closer when it was being installed but the entire front of it was dirty. So just cleaned it before doing first load today. Wish someone would call me about this as I just wait and wait for the ability to talk with someone, and I am in an "elite" status. I blame the installers because they took the washer out of box before carrying upstairs.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are sorry to hear your experience with the delivery and installation was less than satisfactory. Thank you for bringing this to our attention. It help us continue to work towards improving the overall customer experience. If you have questions or further concerns, please reach out to our support team on Twitter via @LGUSSupport or on Facebook at https://www.facebook.com/LGUSA/. To speak with an agent via phone, you can call 800.243.0000. There are policies and procedures in place to ensure resolutions are consistent and fair. I am confident that we will work to provide an agreeable resolution. ^Venette
Very Unsatisfactory Purchase
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Unfortunately this washing machine is not getting my clothing clean. Most of my loads are done on cold wash with regular cycle. The machine is not removed minor amounts of food dropped on clothing. This is not just spots, this is the actual food. This is a very disappointing purchase.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are sorry to hear that your unit is not working as designed. We are continuously working to improve the quality of our products, availability while anticipating market demands that drive customer satisfaction. If the problem hasn't resolve, please reach out to our support team on Facebook at @LGUSSupport. We apologize for any inconvenience this caused. ^Venette
Washer
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Does not wash well. Does not use enough water during wash. I could see as it was washing that there were items at the very top that were dry and could see the detergent on the top. Some items still had detergent after the cycle was complete. Also, does not let you adjust certain settings with some cycles.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are sorry to hear that your unit did not meet your needs/expectations. This is not the quality we expect from our products. We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you ever have any questions please reach out to our support team on Facebook at @LGUSSupport and use #VOC in your first message to our social media support team.. To speak with an agent via phone, you can call 800.243.0000 We apologize for any inconvenience this caused. ^Venette
- Cons mentioned:Reliability
Dead after a little more than a year
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought in Feb 2021, now it is dead and needs serviced wont start.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We hate hearing your unit is not working properly. I'd like to see if we can help. Please contact LG Customer Support via private message on Facebook @LGUSSupport and use #VOC in your first message to our social media support team. Also include your contact information, model/serial numbers and date of purchase so that we can investigate and explore all options to provide you with quick assistance and expedite a resolution. We will do everything in our power to help and apologize for any inconvenience experienced. Thank you.^Venette
Worst thing ever
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this and it arrived defective. got a replacement a week later and got surprise surprise ANOTHER defective washer. So now I am stuck with 2 weeks worth of laundry and a defective washer because best buy wants to me wait another week to pick this worthless junk!
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are sorry to hear that you received a defective unit.Please call BestBuy for follow up.This feedback will be shared with our product team.We apologize for any inconvenience this caused. ^Venette
- Cons mentioned:Reliability
LG life is not good
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Horrible, broke within an hour of set up. Never buying LG again
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are sorry to hear that your unit was damaged. This is not the quality we expect from our products.
Understandably frustrating and disappointing. We are continuously working to improve the quality of
our products and anticipate market demands that drive customer satisfaction. Hopefully, you replaced it
with another LG TV or you will consider LG for your future product needs. If you ever have any
questions, please do not hesitate to reach out to our support team on Twitter via @LGUSSupport or on
Facebook at https://www.facebook.com/LGUSA/. To speak with an agent via phone, you can call
800.243.0000. We apologize for any inconvenience this caused.^Venette
Washer
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.As of now washer has issues I’m on second repair due to error message on washer. Don’t know what’s going on. Very upset
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .I am confident that the repair will resolve the problem with your unit. Understandably, it's frustrating
and disappointing to need repair so soon after purchasing the unit. If you ever have any questions,
please reach out to our support team on Facebook at @LGUSSupport and use #VOC in your first message to our social media support team. We apologize for any inconvenience this caused.^Venette
- Cons mentioned:Reliability
Crap reliability
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Dead in two years. Not happy with the horrible reliability
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We would be happy to help you with scheduling out of warranty service for you, however we need to move to a platform that supports back and forth messaging. Please send us a private message on Facebook or Twitter using @LGUSSupport and include #VOC, your contact info and we will doing everything in our power to expedite a resolution for you. Thank you. ^Jennifer
Leaves lint on clothes.
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Leaves lint on clothes. Very noticeable on black clothes. We don't dry everything in the dryer, so that doesn't remove the lint. We also don't want to line dry our clothes, then air dry them in the dryer. Shouldn't have these issues with how much we paid for the washer. LG "hints" did nothing to fix the issue. It's past the date of return and we don't know what to do at this point.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We hate hearing your unit is not working properly. I'd like to see if we can help. Please contact LG Customer Support via private message on Facebook @LGUSSupport and use #VOC in your first message to our social media support team. Also include your contact information, model/serial numbers and date of purchase so that we can investigate and explore all options to provide you with quick assistance and expedite a resolution. We will do everything in our power to help and apologize for any inconvenience experienced. Thank you.^Venette
Struggling to get refund for damaged item
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Dont Buy open box items .. the item arrived in damaged condition on multiple attempts . Returned without installation for the 2 attempts. 3rd attempt no one showed up. Cancellation of the order is completed without refund. Reached out to customer care several times but still I am not able to get refund even after 45 days...
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Thank you for taking time to review this product. We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. Your feedback is especially important to us and your concerns will be shared with our product team. We apologize for any inconvenience this caused. ^Venette
I would not recommend
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Detergent dispenser frequently gets clogged and the presets make hard to wash laundry on cold water setting which is what most clothing manufacturers seem to recommend. I am sorry i spent so much money on such a disappointing product.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are sorry to hear that your unit is not working as designed. We are continuously working to improve the quality of our products, availability while anticipating market demands that drive customer satisfaction. If the problem hasn't resolve, please reach out to our support team on Twitter via @LGUSSupport or on Facebook at https://www.facebook.com/LGUSA/. We apologize for any inconvenience this caused. ^Venette
Lg is waste of money
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Dont buy this washer, go buy maytag. Complete waste of money. It does not wash my bedding, it keeps on spinning and keeps on adding water even after a 1 1/2 hour. Soap residue stays on your clothes after the wash. Never had any of these issues with my maytag washer.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are sorry to hear that your unit did not meet your needs/expectations. This is not the quality we expect from our products. We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you ever have any questions please reach out to our support team on Facebook at @LGUSSupport and use #VOC in your first message to our social media support team.. To speak with an agent via phone, you can call 800.243.0000 We apologize for any inconvenience this caused. ^Venette
do not buy
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.DO NOT buy this machine. i've had 2 in 4 months and they both make loud metal on metal sound during wash and rinse cycles. A new agitator was put in the second one and still did not fix the problem. Getting the parts replaced and the follow-up/customer service has been terrible.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We highly appreciate your honest feedback regarding your experience. We always try our best to give our clients the best service we can, therefore it's distressing for us to hear if you had a bad experience. We want to make this right. However, we need to switch to a platform that permits back-and-forth messaging before we can look into this further. We would be pleased to see what we can do to help. You may call us on our customer support line at (800) 243-0000, or send us a private message on Facebook or Twitter using @LGUSSupport with your contact number, and we'll be ready to help. ^Jolly