Customer Ratings & Reviews
- Model:
- WT7800CW
- SKU:
- 6329765
Rating by feature
- Value
Rating 4.4 out of 5 stars
- Quality
Rating 4.5 out of 5 stars
- Ease of Use
Rating 4.5 out of 5 stars
Customers are saying
Customers enjoy the large capacity and excellent cleaning performance of this 5.5 Cu. Ft. High-Efficiency Smart Top Load Washer with TurboWash3D Technology. They also appreciate its quiet operation and ease of use, finding the tub size to be a significant advantage. However, some customers have noted that the washer's depth can be a challenge, and a few have expressed concerns about its reliability.
This summary was generated by AI based on customer reviews.
Dont Buy it
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Wouldn't recommend. We had alot of issues with both the washer and dryer. Control board,drive motor both went out. Dryer got very loud. Best Buy in Granville,WV was great and understanding. They allowed me to do an exchange
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hello, Richard.
We're genuinely sorry to hear about the difficulties you've encountered with both your washer and dryer. This is certainly not the experience we strive for.
We're glad to hear that Best Buy was able to assist you with an exchange. If you have any further concerns or need assistance with your new appliances, please don't hesitate to reach out to us via Facebook or X (Twitter) @LGUSSupport.
Thank you for sharing your feedback, and we apologize for any inconvenience this may have caused. —Kai
Bad vibration.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I returned this washer because it was unbalanced, Made a terrible noise and vibrated terribly.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .This is unfortunate. Your feedback is appreciated and important in helping us to identify practices that drive customer satisfaction. We hope that you will consider LG for your product needs in the future. We apologize for any inconvenience this caused. ^Venette
waste of money, tons of frustrations
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.not what I imagine after seen all the description. really I was expecting a better machine. shakes a lot !! sound is very loud drops waters, can seem to find the leak but is always water on the floor. i bought it on june 5th , 2021. not happy about purchase at all the jet sprayer do not work, perhaps is a defective item. absolutely not recommend to anyone
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. Your feedback is especially important to us and your concerns will be shared with our product team. If you have questions or further concerns, please reach out to our support team on Facebook at @LGUSSupport. We apologize for any inconvenience this caused. ^Venette
LG 5.5 Cu Ft High efficiency Top load
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.If I can , I would like to give it a 0 star. After it finished washing , all the dirty item clung on clothes into vertical whites on my black cloth’s. This is the worst machine I tried and I returned.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are sorry to hear that your unit is not working as designed. We are continuously working to improve the quality of our products, availability while anticipating market demands that drive customer satisfaction. If the problem hasn't resolve, please reach out to our support team on Facebook at @LGUSSupport and use #VOC in your first message to our social media support team.. We apologize for any inconvenience this caused. ^Venette
faulty machine
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.received this machine and it did not work. the water would not drain so had to be using buckets. Could not get an exchange because either the best buy delivery truck broke down or some other issues..so have not been able to receive a working unit. I decided to try another brand..
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Please contact LG Customer Support by direct message via Twitter (@LGUSSupport) or Facebook Messenger (https://www.facebook.com/LGUSA/). Please be sure to provide your name, phone number, address, email, model/serial numbers, and date of purchase and we will be happy to assist you. There are policies and procedures in place to ensure resolutions are consistent and fair. I am confident that we will work to provide an agreeable resolution.^Venette
Poor quality disappointed
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The new LG washer is made of lesser quality materials than my previous LG top load. The new machine is noisy. Unfortunately I would not recommend this machine to anyone else. Disappointed.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Thank you for your review of this LG washing machine. I am sorry to hear that it did not meet your expectations. If there is anything we can do to assist you and provide solutions to improve your experience to 5 stars, please contact LG Support via any of the below options:
Phone: 1-800-243-0000
Live Chat or Email: www.lg.com/us/support/chat-and-email-information
Facebook Messenger: https://www.facebook.com/LGUSA/
Twitter: @LGUSSupport
Thank you for being a part of the LG family.
Won't connect to wifi
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Won't connectd to wifi, unfortunately we did not try to set up the wifi until after the return period.
No, I would not recommend this to a friendNot a good washer
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Lasted about 2 years before problems started. And before it became problematic, it did not wash well. Save yourself some headaches and pass on this washer.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Heidia. Thank you for taking the time to review the LG Top Load Washer (WT7800CV) model. We appreciate your feedback and we are sorry to hear about the issues you encountered with the washer.
We understand how important it is for a washer to perform well and provide reliable service. We apologize for any inconvenience caused by the problems you experienced after approximately 2 years of use. We strive to provide products that meet our customers' expectations, and we regret that this was not the case for you. For basic troubleshooting, please visit this link: https://www.lg.com/us/support/help-library. If there's anything we can do to assist you or if you have any further concerns, please send us a private message on Facebook or X (Twitter) through @LGUSSupport. We look forward to the opportunity to assist you and regain your trust in our products. ^Juvy
Don’t Buy
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This washer wrinkles really bad, leaves clothes all stretched out. Not a fan at all and wish I could return it. It was over the 14 days but my son was in ICU and wasn’t home so missed it all.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are sorry to hear that your unit is not working as designed. We are continuously working to improve the quality of our products, availability while anticipating market demands that drive customer satisfaction. If the problem hasn't resolve, please reach out to our support team on Facebook at @LGUSSupport and use #VOC in your first message to our social media support team.. We apologize for any inconvenience this caused. ^Venette
RIPS CLOTHES!!! SHAME ON YOU
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.RIPS CLOTHES!!! SHAME ON YOU, VERY VERY odd washing cycles, behavior, water levels, etc and the last but not least top of the dryer and the front of the washer are flimsy metal and dents SUPER EASY. WOW ,, terrible
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are sorry to hear of this mix up. Your feedback is appreciated and important in helping us to identify practices that drive customer satisfaction. If you ever have any questions please reach out to our support team on Facebook at @LGUSSupport and use #VOC in your first message to our social media support team.. To speak with an agent via phone, you can call 800.243.0000 We apologize for any inconvenience this caused. ^Venette
Didn't work
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Didn't work when I brought it home, had to buy a new one and then that one didn't work , so I had to wait to for another new one to be brought out. Couldn't wash my clothes for 2 weeks
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Hello, This is unfortunate. Your feedback is appreciated and important in helping us to identify practices that drive customer satisfaction. This is not the quality we expect from our products. We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. We will share this with our research and development teams for future improvements. ^Vanessa
LG washing machine don’t buy
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Literally the worst - had 3 different technicians work on it after purchasing brand new ! Returned within a week - couldn’t get through one wash cycle without error message!! Buy a Whirlpool not LG !!
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We hate to hear you are dissatisfied with your unit's performance.If you'd like to discuss more, please reach out to our Customer Support Team on Twitter via @LGUSSupport or on Facebook at https://www.facebook.com/LGUSA/. To speak with an agent via phone, you can call 800.243.0000 We apologize for any inconvenience this caused. ^Venette
Horrible and delivery guys did property damage!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Doest wash clothes well, spins fast that ripped clothes . Exchanged to different one.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Thank you for your review of this LG washing machine. I am sorry to hear that it did not meet your expectations and that you had to return it.
Your feedback is very important to us and will be shared with our product team.
If you decide to give LG products another try and have concerns or questions, you can contact our Customer Support by any of the below options:
Phone: 1-800-243-0000
LiveChat: https://www.lg.com/us/support/chatbot
Email: https://www.lg.com/us/support/email-appointment
Facebook Messenger: https://www.facebook.com/LGUSA/
Twitter: @LGUSSupport
The LG Community Forum is also a great resource for getting help from other LG customers: https://lgcommunity.us.com/
Not enough water
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Does not was clothes thoroughly. Will not put enough water in the barrel unless you have it set on “more water” and that is only 1 setting so if I want enough water to cover the clothes I can never use another setting. Very disappointed
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. Your feedback is especially important to us and your concerns will be shared with our product team. If you have questions or further concerns, please reach out to our support team on Twitter via @LGUSSupport or on Facebook at https://www.facebook.com/LGUSA/. We apologize for any inconvenience this caused. ^Venette
Never buy
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It can't get simple hair up clothing,. I've had three service people out to try to fix several different issues and everything just keeps happening in life is not good with this product
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. Your feedback is especially important to us and your concerns will be shared with our product team. If you have questions or further concerns, please reach out to our support team on Facebook at @LGUSSupport and use #VOC in your first message to our social media support team. We apologize for any inconvenience this caused. ^Venette
Junk lg
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We bought the top of the line set, and after 1.5 years the electronic boards went out and the drum pin is twisting in two
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Please reach out to our support team on Facebook at @LGUSSupport. Please be sure to provide your name, phone number, address, email, model/serial numbers, and date of purchase and we will be happy to assist you. There are policies and procedures in place to ensure resolutions are consistent and fair. I am confident that we will work to provide an agreeable resolution.^Venette
Noise samsung Product
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Am not happy with the washing machine you guys brought to my house since the first day it's was just making serious heavy noise when we are making use of it........sorry am just not happy with this kind of service thanks.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We hate to hear that your unit did not work properly. Please contact LG Customer Support by
direct message via Twitter (@LGUSSupport) or Facebook Messenger (https://www.facebook.com/LGUSA/). You can also call us at 800-243-0000. Please provide your contact information, model/serial numbers of the TV and date of purchase, and we will be happy to assist you.^Venette
Does not clean
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased 6 months ago. Does not get clothes clean! Shirts and bras still have deodorant on them. Would not recommend this washer. The matching gas dryer works great!
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are sorry to hear that your unit is not working as designed. We are continuously working to improve the quality of our products, availability while anticipating market demands that drive customer satisfaction. If the problem hasn't resolve, please reach out to our support team on Twitter via @LGUSSupport or on Facebook at https://www.facebook.com/LGUSA/. We apologize for any inconvenience this caused. ^Venette
Drier
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not real happy with it keeps throwing up codes won’t dry clothes LG will not come out until I pay somebody to come out and check my line
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We hate to hear your dryer doesn't work properly. But for this cases, we highly advised to our customers on checking first if "Energy Saver" is activated. This feature is designed to reduce energy consumption by operating the unit with air dry only. If you ever have any questions, please do not hesitate to reach out to our support team on Twitter via Facebook @LGUSSupport and use #VOC in your first message to our social media support team. To speak with an agent via phone, you can call 800.243.0000. There are policies and procedures in place to ensure resolutions are consistent and fair. I am confident that we will work to provide an agreeable resolution. We apologize for any inconvenience this caused. ^Venette
Clothes still come out looking unwashed.
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Does not wash well at all! I have been using this machine for a year now and it is awful. I just washed my sons car seat alone in it and it looked like it was not even washed.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. Your feedback is especially important to us and your concerns will be shared with our product team. If you have questions or further concerns, please reach out to our support team on Facebook at @LGUSSupport and use #VOC in your first message to our social media support team. We apologize for any inconvenience this caused. ^Venette