Customer Ratings & Reviews
- Model:
- WT7800CW
- SKU:
- 6329765
Rating by feature
- Value
Rating 4.4 out of 5 stars
- Quality
Rating 4.5 out of 5 stars
- Ease of Use
Rating 4.5 out of 5 stars
Customers are saying
Customers enjoy the large capacity and excellent cleaning performance of this 5.5 Cu. Ft. High-Efficiency Smart Top Load Washer with TurboWash3D Technology. They also appreciate its quiet operation and ease of use, finding the tub size to be a significant advantage. However, some customers have noted that the washer's depth can be a challenge, and a few have expressed concerns about its reliability.
This summary was generated by AI based on customer reviews.
Horrible washer
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Horrible horrible horrible Washer started leaking 4 months add purchase from a hose that isn’t used. Who does that?
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We hate to hear you are dissatisfied with your unit's performance. If you'd like to discuss more, please reach out to our support team on Facebook at @LGUSSupport and use #VOC in your first message to our social media support team.. To speak with an agent via phone, you can call 800.243.0000 We apologize for any inconvenience this caused. ^Venette
Do not buy
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.At first it took a long time to dry clothes. Now when the dryer is done with drying cycle, only some of clothes are dry. I have had this dryer less a month. DO NOT BUY THIS DRYER.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are sorry to hear that your unit is not working as designed. We are continuously working to improve the quality of our products, availability while anticipating market demands that drive customer satisfaction. If the problem hasn't resolve, please reach out to our support team on Facebook at @LGUSSupport. We apologize for any inconvenience this caused. ^Venette
Worst washer
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worst washer ever! Don’t buy. Have had nothing but problems from day 1. Clothes are dirty, constantly leaks. Looks good, cleans bad.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We're sorry to hear that! Send us a private message on Facebook or Twitter using @LGUSSupport and include #VOC, your contact info and model # and we would be happy to see what we're able to do to assist. Thanks. ^Nikki
We want to return something is not right
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Cloths not getting clean took almost 30 days to really confirm it.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .How to Get the Best Results from a HE Top Load Washer: Always use a laundry detergent with the HE label. These products are formulated to create fewer suds which is important since so much less water is used. More is not better when there is less water in the mix. Most loads only require one to two teaspoons of HE liquid laundry detergent or one single-dose pack. If you do not use the automatic detergent dispensers, place the detergent in the bottom of the drum BEFORE you add your dirty clothes. All single dose laundry packs must be placed in the bottom of the washer - never the dispenser. This will give the detergent the longest amount of time in the water to help get your clothes clean. When you load a HE top load washer, do not pile the clothes in the center. Evenly distribute the dirty clothes around the edges of the wash plate. This will help balance the load more quickly and speed the wash cycle. For best performance, load clothes as shown in manual on page 14. Load clothes loosely, and do not load clothes over the maximum guideline on the tub. Clothes need room to circulate in order to get clean. If you need further assistance, you can contact our Customer Support by any of the below options:
Phone: 1-800-243-0000
LiveChat: https://www.lg.com/us/support/chatbot
Email: https://www.lg.com/us/support/email-appointment
Facebook Messenger: https://www.facebook.com/LGUSA/
Twitter: @LGUSSupport
The LG Community Forum is also a great resource for getting help from other LG customers: https://lgcommunity.us.com/ ^CP
LG-Washer
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.would rate this product 0 stars had an LG similar only last six years with repairs had two delivered both broken
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We hate to hear you are dissatisfied with your unit's performance. If you'd like to discuss more, please reach out to our support team on Facebook at @LGUSSupport. To speak with an agent via phone, you can call 800.243.0000 We apologize for any inconvenience this caused. ^Venette
Do not buy this
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Garbage product. On my replacement unit and ended up with exact same issue. Grinds during rinse cycle with only a comforter in the machine.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We hate to hear you are dissatisfied with your unit's performance. If you'd like to discuss more, please reach out to our support team on Facebook at @LGUSSupport and use #VOC in your first message to our social media support team.. To speak with an agent via phone, you can call 800.243.0000 We apologize for any inconvenience this caused. ^Venette
Broke within a week
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Been trying to get them to replace and keep getting hung up on.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Please contact LG Customer Support by direct message via Twitter (@LGUSSupport) or Facebook Messenger (https://www.facebook.com/LGUSA/). Please be sure to provide your name, phone number, address, email, model/serial numbers and date of purchase and we will be happy to assist you. We apologize for any inconvenience this caused. ^Venette
Mr
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very bad and factory defects and I changed twice and the same issue I returned!!
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .This is unfortunate. Your feedback is appreciated and important in helping us to identify practices that drive customer satisfaction. We hope that you will consider LG for your product needs in the future. We apologize for any inconvenience this caused. ^Venette
Washer
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had to return this because it tangled the clothes and did not use enough water. Did not clean well
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are sorry to hear that your unit is not working as designed. We are continuously working to improve the quality of our products, availability while anticipating market demands that drive customer satisfaction. If the problem hasn't resolve, please reach out to our support team on Twitter via @LGUSSupport or on Facebook at https://www.facebook.com/LGUSA/. We apologize for any inconvenience this caused. ^Venette
Used and Damaged
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Because it was purchased as open box. They delivered a used and damaged washer. Didn’t even install
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We hate hearing that your unit arrived damaged.Thanks for bringing this to our attention. Your feedback is appreciated and important in helping us to identify practices that drive customer satisfaction.Please follow up with BestBuy to have this resolved.If you ever have any questions please reach out to our support team on Twitter via @LGUSSupport or on Facebook at https://www.facebook.com/LGUSA/. To speak with an agent via phone, you can call 800.243.0000 We apologize for any inconvenience this caused. ^Venette
Broken in 14 months
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Washer lid poor quality design and cheap made. Broke in one year 2 months
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. Your feedback is especially important to us and your concerns will be shared with our product team. If you have questions or further concerns, please reach out to our support team on Twitter via @LGUSSupport or on Facebook at https://www.facebook.com/LGUSA/. We apologize for any inconvenience this caused. ^Venette
Awful washer
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had issues with this washer. The drum can drop down and scrape/grind on drip pan. Had to replace with a maytag
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .This is unfortunate. Your feedback is appreciated and important in helping us to identify practices that drive customer satisfaction. We hope that you will consider LG for your product needs in the future. We apologize for any inconvenience this caused. ^Venette
worst ever
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This was the worst possible shopping experience with BestBuy!
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We understand your concern. This feedback will be shared with our product team. We apologize for any incocnvenience.^Venette
….
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Item was good the delivery team suck. They did not install and they cut my hoses
I would recommend this to a friendBrand response from LGAnswers
Posted .It is unfortunate that the delivery and the installation process was a bad experience. Your feedback is appreciated and important in helping us to identify practices that drive customer satisfaction. If you ever have any questions please reach out to our support team on Facebook at @LGUSSupport and use #VOC in your first message to our social media support team.. To speak with an agent via phone, you can call 800.243.0000 We apologize for any inconvenience this caused. ^Venette
disappointed
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.very disappointed, pore at best washing performance doesn't do a good job rinsing cloths
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. Your feedback is especially important to us and your concerns will be shared with our product team. If you have questions or further concerns, please reach out to our support team on Facebook at @LGUSSupport. We apologize for any inconvenience this caused. ^Venette
Disappointed
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Returned open box item- washer did not work upon delivery
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We would be happy to help you with whatever the issue is, however we need to move to a platform that supports back and forth messaging. Please send us a private message on Facebook or Twitter using @LGUSSupport and include #VOC, your contact info and we will doing everything in our power to expedite a resolution for you. Thank you. ^Jennifer
Trash
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Waste of money, this washer is extremely loud and not worth the money
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Please reach out to our support team on Facebook at @LGUSSupport and use #VOC in your first message to our social media support team. Please be sure to provide your name, phone number, address, email, model/serial numbers, and date of purchase and we will be happy to assist you. There are policies and procedures in place to ensure resolutions are consistent and fair. I am confident that we will work to provide an agreeable resolution.^Venette
Too hard to figure out how to use
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Showed up with the control panel all smashed in on the left corner right out of the box, Really? Sent it back
No, I would not recommend this to a friend- Pros mentioned:Capacity, Cleaning performance
LG washer
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It cleans well. I'm still not comfortable with such a low water level (I usually add extra water.) and it is TERRIBLE as far as removing lint/hair from clothes--which is important to me because I hang most everything to dry. I do like the large capacity.
I would recommend this to a friend - Pros mentioned:Capacity
Great product
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I couldn't be happier with my purchase of the LG 7.3 Cu. Ft. Smart Electric Dryer with Steam and Sensor Dry in Graphite Steel! This dryer is an absolute game-changer for my laundry routine. First off, the sleek and modern design in Graphite Steel looks fantastic in my laundry room. It's both stylish and sturdy. The capacity is incredible—7.3 cu. ft. means I can handle large loads with ease, which is a huge time-saver for my busy household. The smart features are where this dryer really shines. Connecting it to my smartphone was a breeze, and I love being able to start, stop, and monitor my dryer from anywhere. The Sensor Dry function ensures that my clothes come out perfectly dry every time, without over-drying or damaging the fabric. Plus, the steam feature is fantastic
I would recommend this to a friend