Customer Ratings & Reviews
- Model:
- LRGL5823S
- SKU:
- 6401897
Rating by feature
- Performance
Rating 4.6 out of 5 stars
- Ease of Cleaning
Rating 4.5 out of 5 stars
- Quality
Rating 4.6 out of 5 stars
Customers are saying
Customers commend the 5.8 Cu. Ft. Smart Freestanding Gas True Convection Range for its air frying capabilities and ease of use. Many customers also appreciate its overall performance and sleek design. However, some customers have expressed concerns about the burner and fingerprint resistance.
This summary was generated by AI based on customer reviews.
- Cons mentioned:Burner
Not happy with this stove
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased this stove in March and within the first month started to notice that it had problems running the oven and the timer at the same time, you start the timer halfway through cook time it shuts the oven off. It has ruined more than one dinner and I’m a little worried to cook my Thanksgiving turkey in this thing this year. I have been using the timer on my phone, but it’s really aggravating to not be able to use the oven timer and when I reached out to LG they told me my warranty is expired.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Jason. Thank you for sharing your experience with your LG range, model LRGL5823S. We understand your frustration with the oven and timer issue you've encountered. Your feedback is important, and we'd like to assist you further. Please send us a private message on our social media platform via @LGUSSupport, and our team will be more than happy to explore possible solutions and provide troubleshooting assistance. We appreciate your patience. ^Sam
- Pros mentioned:Ease of use
Stove Great - Company Not so Pleasant!!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.My husband and I purchased this same stove on April 19th 2023 with Best Buy. The stove itself is amazing, but please DO NOT allow the SEGOMEZ TRUCKING CORP located in Aurora, IL to do your installation. The company scratched our 3 month old flooring and NOW are saying that it was my fault due to other furniture not being present which is a load of crap. If you have another company to go thru to buy this stove PLEASE DO SO. Best Buy also didn't show any interest in helping out with this problem that I am still trying to battle.
I would recommend this to a friendBrand response from LGAnswers
Posted .Hey there. We appreciate all feedback. Thank you for bringing this to our attention and effort to share your detailed thoughts with us.We always try our best to give our clients the best service we can, so it's distressing for us to hear if you had a bad experience with the delivery company. We assure you that your review is considered and does not go unnoticed and we will surely pass on your feedback to the rest of our team as this will be considered for our continuous improvement. ~Anthony
- Pros mentioned:Air fryer
Digital display not working. So disappointing
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.After less than 2 years, the digital display does not work properly. Cannot see numbers for the time, temperature, or clock. Had Best Buy fix this because it was under warranty but now Best Buy NOR LG will help because it is out of warranty? Fixing this would cost over $400! This is ridiculous! No fault of my own the display does not work. Otherwise we love this oven. Very disappointing.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, AlexaD. Thank you for taking the time to review our product. We apologize for the inconvenience you have experienced with the digital display of your LG Range (LRGL5823S) model. We understand how frustrating it can be when a product fails to meet expectations, especially when it falls just outside the warranty period. We would like to help find a solution for you. For basic troubleshooting, please visit this link: https://www.lg.com/us/support/help-library/lg-range-troubleshooting-the-control-panel-CT00000303-1429711840733. If you find that the issue persists after following the provided instructions on the link, please reach out to us on social media @LGUSSupport so we can help you further. We look forward to the opportunity to assist you and regain your trust in our products. ^Juvy
Disappointed with top grates all scratched
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Only gave this product a 2 because the stove was delivered. Top grates were all scratched. I went to the store for them to order me replacements. I was told they are all scratched it's how they are made. Besides they can't order replacement parts. They can exchange the stove but the same thing would happen. I could call the manufacturer direct for replacement parts. For a stove that's cost over 1200.00 I would expect better quality.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, there. Thank you for taking the time to review our product, the LG Range (LRGL5823S) model. We appreciate your feedback and regret any disappointment you experienced with the top grates.
We understand how frustrating receiving a product with scratches can be, especially when you expect the highest quality. To address this, we recommend contacting Best Buy customer service at 888-237-8289 for immediate assistance. If there's anything else we can assist you with, Please reach out to us on social media @LGUSSupport so we can help you further. We're here to assist you and provide any additional support you may need. ^Juvy
Mixed feelings
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Top part works very good. Stove instructions not clear, so still trying to figure out all the stove functions.
I would recommend this to a friendDon’t buy; self clean is known issue
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Broken control panel after 3 years use. Self-clean function will damage the digital display. Don’t buy this as we hear it’s a known issue but no warranty.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, there. Thank you for sharing your experience with us. We understand your concern about dealing with a broken control panel on your LG Range (LRGL5823S) model after just a few years, especially when the self-clean function is causing damage to the digital display. We strive to provide durable, reliable, high-quality products that exceed our customer's needs and expectations. While the issue you’re describing is concerning, we’d love to help troubleshoot and assist you further.
To help prevent further damage, we recommend avoiding the self-clean cycle temporarily until we can explore possible solutions. If you haven’t already, please send us a private message on social media @LGUSSupport with your warranty details, and our team will be happy to investigate the issue further and discuss any available options for repair or support.
We appreciate your feedback, and we’re confident we can work together to resolve this matter. ^Juvy
Disappointed
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased my LG oven 5 years ago. I loved it, but as time goes on the preheat time took longer and longer. Now it no longer maintains the baking temperature and stops heating while baking. Appliance Repair stores have advised me they don't work on LG ovens. It's disappointing that I may need to replace an oven that should last 15 years after only 5 years. I have had great luck with LG this, but would never purchase an LG oven again.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. Your feedback is especially important to us and your concerns will be shared with our product team. If you have questions or further concerns, please reach out to our support team on Twitter via @LGUSSupport or on Facebook at https://www.facebook.com/LGUSA/. We apologize for any inconvenience this caused. ^Venette
Crap Show
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This unit was a display which was loaded in my truck with no box. Supposed to be brand new. But looked used and greasey.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, there. Thank you for sharing your experience with us. We understand your concern about the LG Range (LRGL5823S) model not meeting your expectations due to its condition upon delivery. We strive to provide reliable, high-quality products and exceptional services to ensure a smooth experience. When picking up a display unit, we always recommend a careful inspection of the product before it leaves the store. This allows you to check for any cosmetic blemishes, missing parts, or signs of wear and tear, and address them with the retailer directly at that time. We recommend contacting Best Buy customer service at 888-237-8289 to address your concerns, offer assistance, and discuss potential solutions. For more help, you can also email us at lgdigitalcare@lg.sprinklrsupport.com, and our team will assist you in exploring some possible solutions. ^Juvy