Customer Ratings & Reviews
- Model:
- 50UA7700PUB
- SKU:
- 11533243
Rating by feature
- Picture Quality
Rating 4.7 out of 5 stars
- Sound Quality
Rating 4.4 out of 5 stars
- Brightness
Rating 4.7 out of 5 stars
- ||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I would recommend this to a friend
LG 50 inch TV
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The smart TV can be annoying with default to google settings.
I would recommend this to a friendWashed out pictures
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It’s okay bad colors. Better out there. I’d look around more.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hello there, Alex. Thank you for sharing your experience with us. We understand that your LG - 50 Class UA77 Series LED AI 4K UHD Smart webOS TV (2025) did not meet your expectations regarding the picture quality and color. We understand your inquiry and want to ensure your unit provides the best visual experience possible. To improve the image, please try adjusting the Picture Mode to "Vivid" or "Standard" and ensure the "Energy Saving Step" is turned off, as this can sometimes dim the screen and affect color vibrancy.
https://www.bestbuy.com/product/lg-50-class-ua77-series-led-ai-4k-uhd-smart-webos-tv-2025/JJ8VPZT65T
For further assistance and any specific concerns you may have, please contact us on lgdigitalcare@lg.sprinklrsupport.com, and our team will be more than happy to assist you. —Renzo
BEWARE OPENBOX ITEMS
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very disappointed bought a openbox tv and they sold the tv with no dound. They tried to get me to return tv because i am sure the part is more than i paid for the tv. I am still waiting for the part and tv to be fixed 2 months later. They should never sold a tv with no sound
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Sandra. Thank you for reaching out. We understand how important it is to enjoy your LG TV (50UA7700PUB) model with full functionality, and we appreciate you sharing your experience. If your TV has no sound, one step you can try is performing a sound test by going to Settings > All Settings > Support > Additional Settings > Sound Test. This can help determine if the issue is with the TV’s internal speaker or an external source. You can also check that the TV is not muted and that the audio output is set to “Internal TV Speaker” under Settings > Sound > Sound Out. For more detailed troubleshooting steps on audio issues, you can review our support page here: https://www.lg.com/us/support/help-library/lg-tv-troubleshooting-no-audio-on-an-lg-tv--20153110596213. If you need further assistance or would like us to look into this more closely, feel free to email us at lgdigitalcare@lg.sprinklrsupport.com. We're here to help. ^Juvy
Downgrade from older LG
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Horrible sound quality and overall bad picture quality as well. We had to return it in less than 24 hours.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Jake. Thank you for reaching out. We understand the importance of having your LG TV (50UA7700PUB) model deliver strong picture and sound performance right out of the box, and we appreciate you sharing what led to the quick return.
For this model, one helpful step—if you ever encounter a similar situation again—is to run the AI Sound and Picture Mode setup during the initial installation. This can automatically optimize clarity, brightness, and color based on your room environment. For more guidance, visit https://www.lg.com/us/support/help-library/poor-sound-quality-sound-test-CT10000018-20154712586806 and https://www.lg.com/us/support/help-library/lg-tv-picture-quality-and-optimization--20152175493545. We’d be glad to take a closer look into your experience. Please send us an email at lgdigitalcare@lg.sprinklrsupport.com so we can assist you directly. ^Juvy
Audio issues 4 months after purchase
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Audio issues 4 months after purchase. Audio turning garbled out of nowhere. Resolves upon TV restart so clearly a TV issue.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Erin. Thank you for sharing your experience with your LG TV (50UA7700PUB) model. We understand how important clear audio is for enjoying your shows and movies, and we appreciate you letting us know about the issue.
A helpful step is to check for a software update by going to Settings > All Settings > Support > Software Update. Keeping the firmware current often resolves intermittent audio problems. You can also try performing a Sound Reset by navigating to Settings > All Settings > Sound > Advanced Settings > Reset Sound Settings, which refreshes the audio configuration without affecting other TV settings. More guidance is available here: https://www.lg.com/us/support/help-library/lg-tv-audio-problems--1388777718317LST. If further assistance is needed, please send us an email at lgdigitalcare@lg.sprinklrsupport.com so we can continue supporting you directly. ^Juvy
The Nightmare Continues
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It was only partially installed and I’m waiting for the installation to be completed. It’s been weeks!!!
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Diane. Thank you for reaching out. We truly appreciate you sharing your experience with the LG TV (50UA7700PUB) model.
We understand how important it is to have your new unit fully installed and ready to enjoy. While installation services are often coordinated through the retailer or delivery partner, we recommend contacting Best Buy customer service at 888-237-8289 for the most accurate update and to complete the installation. For further assistance, please send us an email at lgdigitalcare@lg.sprinklrsupport.com. We’re here to help get things moving. ^Juvy
- Pros mentioned:Setup ease, Size
LG 50" TV
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bought to use in sewing room, it fit the space nicely and was easy to set up.
I would recommend this to a friend