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Customer reviews

Rating 4.7 out of 5 stars with 174 reviews

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Rating by feature

  • Picture Quality

    Rating 4.9 out of 5 stars

  • Sound Quality

    Rating 4.6 out of 5 stars

  • Brightness

    Rating 4.8 out of 5 stars

93%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 9 Showing 161-174 of 174 reviews
  • Rated 5 out of 5 stars

    Sleek & great quality

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    High quality and very sleek. I like that there are no obvious logos on it. It's a bit heavy though..

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    LG TVs are hard to beat

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    First time owning an OLED and we could'nt be happier. Replaced a 2015 LG LED that was great, but we wanted to try some newer tech and the price was too good to pass up on sale. LG is quality and we are enjoying the software the TV comes with. The remote it comes with is the only complaint, but we're leaving its quirks. Overall, we do not regret this purchase at all.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Amazing Picture!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Still getting the hang of a "newfangled" TV after replacing our 20 yo one. It'll take awhile for the remote to be "intuitive." The picture quality is amazing! & we've hooked it to our receiver/speakers for great sound.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    lovely picture

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    beautiful picture and lovely sound. easy remote and programming

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    TV purchase and delivery

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I found the TV I was looking for at a very good price, and the delivery was wonderful with great communication regarding the delivery and from the driver. The TV is exceptional and offered at the size I wanted. It was a great experience!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Happy Consumer

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the TV Clear Picture, great addition in our home.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    LG B5

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome television at an awesome price! OLED is the way to go!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Pleased

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great, clear picture. No distortions around the edges.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    LG - 55" OLED ai 4k USD Smart webOS TV 2025

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The sound and picture quality goes in and out. Some audio choices (cinema, sports, clear voice, etc.) have far different qualities where the background music or talking is either too loud or minimal sound. The picture will also go from crystal clear to blurry and then back to clear.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Great Purchase

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very nice size of the screen, he channels look great

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    New TV

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great TV. Best Buy service man was very kind and gave me a few facts that I wasn’t aware of. Such as only use the remote with that TV.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    10/10

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best tv I’ve ever had in my 36 years on this earth

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good value

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great picture and sound quality. Navigation takes some getting used to. Good value.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Poor quality

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The TV sold in the Kendall store has a lot of problems that I needed to returned it

    No, I would not recommend this to a friend
    • Brand response from LG Digital Customer Care
      Posted .

      Hi, Graciela. Thank you for reaching out. We understand the importance of having an LG TV (OLED55B5PUA) model, that performs the way you expect.

      We appreciate you sharing your experience with the unit you purchased from the Kendall store. To help ensure your next setup goes smoothly, one helpful step is to perform a Picture Test on the TV. This feature checks the panel and display functions directly from the TV’s internal system. You can access it by going to:
      Settings → Support → OLED Care → Device Self‑Care → Picture Test. For more guidance, visit https://www.lg.com/us/support/help-library/lg-tv-how-to-perform-a-picture-test--20153275651659.

      If you decide to try another unit or need further assistance, our team would be glad to help. You may send us an email at lgdigitalcare@lg.sprinklrsupport.com so we can look into this more closely with you. ^Juvy LG