Customer Ratings & Reviews
. Independently Tested for Quality and Workmanship CheckPlus: 100 % Color Volume to DCI-P3 oi PSSEANE Intertek [www.IntertekCheck.com](http://www.IntertekCheck.com). 100% Color Fidelity and '100% Color Volume to DCI-P3' applies to 2025 OLED TVs. *LG OLED Display is verified by UL for Perfect Color measured to IDMS 11.5 Ring-light Reflection standards. *100% Color Volume is defined as the performance of display which is equal or greater than the size of DCI-P3 standard color volume as verified independently by Intertek. *The LG OLED Panel is certified by Intertek for 100% Color Fidelity, measured to IDMS 11.5 Ring-light Reflection standards.](https://pisces.bbystatic.com/image2/BestBuy_US/images/products/3661ed5e-8d92-47a9-baef-65aa6eb5dcb9.jpg)
- Model:
- OLED55B5PUA
- SKU:
- 6635751
Rating by feature
- Picture Quality
Rating 4.8 out of 5 stars
- Sound Quality
Rating 4.6 out of 5 stars
- Brightness
Rating 4.8 out of 5 stars
Customers are saying
Customers express satisfaction with the 55" Class B5 Series OLED AI 4K UHD Smart webOS TV (2025)'s picture quality and sound. Many reviewers highlight the overall OLED quality of the TV. Some customers find the brightness and ease of use to be positive features, particularly noting the remote's user-friendliness.
This summary was generated by AI based on customer reviews.
Beware of broken TV
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Keeps turning off. Called customer support repeatedly, they do not have any answers. We keep getting transferred from one company to another.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Rachel. Thank you for reaching out about your LG TV (OLED55B5PUA) model. We appreciate you sharing the details of what’s happening with your TV.
A helpful first step is to check the Auto Power Off and Energy Saving settings in your TV’s menu. Sometimes these features can cause the unit to shut down unexpectedly. You can find them under Settings > All Settings > General > Timers and Settings > All Settings > Support > Energy Saving. Disabling these options often resolves unexpected power‑off issues. You can also ensure your TV firmware is updated, as software updates may include fixes for power management. For more information, visit https://www.lg.com/us/support/help-library/lg-tv-troubleshooting-tv-intermittently-powers-onoff--1427121212479. If the issue continues after trying these steps, please send us an email at lgdigitalcare@lg.sprinklrsupport.com so we can assist you further. ^Juvy
Not satisfied paid almost nine hundred bucks
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not happy, keep getting errors on the t. V right now, I can't get it to turn on it. Pictulates, I get this white snow stuff, I went to the store and asked about it, they gave me some tips that I could do, I've hardly had it for more than a month.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Jerry. Thank you for reaching out about your LG TV (OLED55B5PUA) model. We understand the importance of having a TV that performs reliably, especially when it’s only a month old. The white “snow” effect and difficulty powering on can sometimes be related to a loose HDMI connection or an input source issue. One helpful step is to unplug all external devices, then power‑cycle the TV by unplugging it for 60 seconds and plugging it back in. Once it restarts, try turning it on without any devices connected to see if the screen stabilizes. For more guidance, visit https://www.lg.com/us/support/help-library/lg-tv-power-my-tv-wont-turn-on--20154763472499. We’d like to take a closer look at your experience and assist you directly. Please send us an email at lgdigitalcare@lg.sprinklrsupport.com with your details so our team can help move this forward. ^Juvy
Back light failed on new Tv, Best Buy No
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Over paid, to replace a LG TV I BOUGHT 1 YEAR AND 2 MONTHS AGO. YHEY SAID THE WARRANTY WAS ONLY 1 YEAR . HAVE DISABLED WIFE THAT THE TV IS HER ONLY ENTERTAINMENT SHE CAN ENJOY
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, there. Thank you for reaching out about your LG TV (OLED55B5PUA) model. We understand the importance of having a reliable TV in your home—especially when it’s a key source of daily entertainment for your wife. We appreciate you taking the time to share what happened.
For issues that appear after setup, one helpful step is to unplug the TV for about one minute and plug it back in to help reset the internal power system. You can also review support information for your model here: https://www.lg.com/us/support/product/lg-OLED55B5PUA. We’d be glad to take a closer look at your situation. Please send us an email at lgdigitalcare@lg.sprinklrsupport.com. We're here for you! ^Juvy
Giving up on LG's
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is my second LG in less than 3 years. first one died on me and the new one turns on by itself. This will be my last LG.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Suzanne. Thank you for sharing your experience with the LG TV (OLED55B5PUA) model. We appreciate you letting us know about the unit powering on by itself.
For this model, one helpful step is to check the Simplink (HDMI-CEC) setting in the TV’s menu. If Simplink is enabled, connected devices such as streaming boxes or game consoles can automatically power the TV on. You can disable Simplink under Settings > General > Devices > HDMI Settings. Additionally, ensure that the On/Off Timer feature is not set in the Timers menu, as this can also cause the TV to turn on unexpectedly. You can review more guidance here: https://www.lg.com/us/support/help-library/lg-tv-why-does-my-tv-turn-on-by-itself--20153353111993. If the issue continues after adjusting these settings, please send us an email at lgdigitalcare@lg.sprinklrsupport.com so we can support you directly. ^Juvy
Terrible
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Where is my refund from the money you took from me and never provided the service
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, James. Thank you for reaching out about your LG TV (OLED55B5PUA) model. We understand the importance of receiving the refund you’re expecting, especially when a service wasn’t completed as planned. While we don’t have access to specific billing or refund details here, a good step is to check your confirmation email or transaction record from the original service request to confirm the reference number and refund status. This information will help the right team look into your case more quickly. You can also reach out to Best Buy customer service at 888-237-8289 about this. For support related to your model, just head over to https://www.lg.com/us/support/product/lg-OLED55B5PUA. If you’d like us to dig deeper into this, don’t hesitate to send us an email at lgdigitalcare@lg.sprinklrsupport.com so we can help you out directly. ^Juvy
Sleek & great quality
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.High quality and very sleek. I like that there are no obvious logos on it. It's a bit heavy though..
I would recommend this to a friendLG TVs are hard to beat
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.First time owning an OLED and we could'nt be happier. Replaced a 2015 LG LED that was great, but we wanted to try some newer tech and the price was too good to pass up on sale. LG is quality and we are enjoying the software the TV comes with. The remote it comes with is the only complaint, but we're leaving its quirks. Overall, we do not regret this purchase at all.
I would recommend this to a friend- Pros mentioned:Picture quality
Amazing Picture!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Still getting the hang of a "newfangled" TV after replacing our 20 yo one. It'll take awhile for the remote to be "intuitive." The picture quality is amazing! & we've hooked it to our receiver/speakers for great sound.
I would recommend this to a friend Best Buy experience was perfect!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I’m very pleased with my new LG television! Wonderful picture and the sound bar set makes me feel I’m sitting in the audience. My installer was so knowledgeable and did an excellent job. Valuable employee.
I would recommend this to a friend- Pros mentioned:Picture quality
lovely picture
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.beautiful picture and lovely sound. easy remote and programming
I would recommend this to a friend LG tv review
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The picture on this tv is incredibly good even in a well lit room. Very happy with quality of product andnits dicounted price.
I would recommend this to a friendHappy Consumer
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Love the TV Clear Picture, great addition in our home.
I would recommend this to a friendLG - 55" OLED ai 4k USD Smart webOS TV 2025
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The sound and picture quality goes in and out. Some audio choices (cinema, sports, clear voice, etc.) have far different qualities where the background music or talking is either too loud or minimal sound. The picture will also go from crystal clear to blurry and then back to clear.
No, I would not recommend this to a friendTV purchase and delivery
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I found the TV I was looking for at a very good price, and the delivery was wonderful with great communication regarding the delivery and from the driver. The TV is exceptional and offered at the size I wanted. It was a great experience!
I would recommend this to a friendLG B5
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Awesome television at an awesome price! OLED is the way to go!
I would recommend this to a friendGreat television
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Big upgrade from my last television, fantastic color and sound, enjoying it very much would recommend to others
I would recommend this to a friend55” OLED TV
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent picture contrast colors and overall quality It’s actually better than my 65” LG OLed purchased 3 years ago
I would recommend this to a friendBest TV
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Quality of picture is fantastic, bought a sound bar as. well, not as great as I was expecting
I would recommend this to a friend- Pros mentioned:Picture quality
Pleased
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great, clear picture. No distortions around the edges.
I would recommend this to a friend Great TV
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.My 55" LG OLED TV has a beautiful picture. Very vivid colors. Completely satisfied
I would recommend this to a friend