Customer Ratings & Reviews
. Independently Tested for Quality and Workmanship CheckPlus: 100 % Color Volume to DCI-P3 oi PSSEANE Intertek [www.IntertekCheck.com](http://www.IntertekCheck.com). 100% Color Fidelity and '100% Color Volume to DCI-P3' applies to 2025 OLED TVs. *LG OLED Display is verified by UL for Perfect Color measured to IDMS 11.5 Ring-light Reflection standards. *100% Color Volume is defined as the performance of display which is equal or greater than the size of DCI-P3 standard color volume as verified independently by Intertek. *The LG OLED Panel is certified by Intertek for 100% Color Fidelity, measured to IDMS 11.5 Ring-light Reflection standards.](https://pisces.bbystatic.com/image2/BestBuy_US/images/products/3661ed5e-8d92-47a9-baef-65aa6eb5dcb9.jpg)
- Model:
- OLED55B5PUA
- SKU:
- 6635751
Rating by feature
- Picture Quality
Rating 4.9 out of 5 stars
- Sound Quality
Rating 4.6 out of 5 stars
- Brightness
Rating 4.7 out of 5 stars
LG 55 Class B5 Series OLED A! 4K UHD Smart TV
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sometimes the screen is blurry. Not sure if it was worth the money.
No, I would not recommend this to a friendPoor customer service
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The first TV brought to my home was defective, did not work. No contact from Best Buy about the problem. No offer to schedule the replacement installation more quickly, etc.
I would recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Gail. Thank you for reaching out and sharing your experience. We understand the importance of having a smooth delivery and setup process, especially when the first TV arrived not working and you didn’t receive timely follow‑up for a replacement.
One helpful step you can try—if you decide to move forward with another unit—is to review the installation and delivery details in your Best Buy order history. You may contact Best Buy customer service at 888-237-8289 to ensure the next appointment is scheduled correctly and prioritized. You can also explore LG support resources here: https://www.lg.com/us/support. If you need further assistance or would like us to take a closer look at anything related to your LG experience, please feel free to send us an email at lgdigitalcare@lg.sprinklrsupport.com. ^Juvy
Beware of broken TV
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Keeps turning off. Called customer support repeatedly, they do not have any answers. We keep getting transferred from one company to another.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Rachel. Thank you for reaching out about your LG TV (OLED55B5PUA) model. We appreciate you sharing the details of what’s happening with your TV.
A helpful first step is to check the Auto Power Off and Energy Saving settings in your TV’s menu. Sometimes these features can cause the unit to shut down unexpectedly. You can find them under Settings > All Settings > General > Timers and Settings > All Settings > Support > Energy Saving. Disabling these options often resolves unexpected power‑off issues. You can also ensure your TV firmware is updated, as software updates may include fixes for power management. For more information, visit https://www.lg.com/us/support/help-library/lg-tv-troubleshooting-tv-intermittently-powers-onoff--1427121212479. If the issue continues after trying these steps, please send us an email at lgdigitalcare@lg.sprinklrsupport.com so we can assist you further. ^Juvy
Not satisfied paid almost nine hundred bucks
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not happy, keep getting errors on the t. V right now, I can't get it to turn on it. Pictulates, I get this white snow stuff, I went to the store and asked about it, they gave me some tips that I could do, I've hardly had it for more than a month.
No, I would not recommend this to a friendGiving up on LG's
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is my second LG in less than 3 years. first one died on me and the new one turns on by itself. This will be my last LG.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Suzanne. Thank you for sharing your experience with the LG TV (OLED55B5PUA) model. We appreciate you letting us know about the unit powering on by itself.
For this model, one helpful step is to check the Simplink (HDMI-CEC) setting in the TV’s menu. If Simplink is enabled, connected devices such as streaming boxes or game consoles can automatically power the TV on. You can disable Simplink under Settings > General > Devices > HDMI Settings. Additionally, ensure that the On/Off Timer feature is not set in the Timers menu, as this can also cause the TV to turn on unexpectedly. You can review more guidance here: https://www.lg.com/us/support/help-library/lg-tv-why-does-my-tv-turn-on-by-itself--20153353111993. If the issue continues after adjusting these settings, please send us an email at lgdigitalcare@lg.sprinklrsupport.com so we can support you directly. ^Juvy
Terrible
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Where is my refund from the money you took from me and never provided the service
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, James. Thank you for reaching out about your LG TV (OLED55B5PUA) model. We understand the importance of receiving the refund you’re expecting, especially when a service wasn’t completed as planned. While we don’t have access to specific billing or refund details here, a good step is to check your confirmation email or transaction record from the original service request to confirm the reference number and refund status. This information will help the right team look into your case more quickly. You can also reach out to Best Buy customer service at 888-237-8289 about this. For support related to your model, just head over to https://www.lg.com/us/support/product/lg-OLED55B5PUA. If you’d like us to dig deeper into this, don’t hesitate to send us an email at lgdigitalcare@lg.sprinklrsupport.com so we can help you out directly. ^Juvy