Customer Ratings & Reviews
- Model:
- 55UQ7570PUJ
- SKU:
- 6501939
Rating by feature
- Picture Quality
Rating 4.7 out of 5 stars
- Sound Quality
Rating 4.5 out of 5 stars
- Brightness
Rating 4.7 out of 5 stars
Customers are saying
Customers are impressed with the picture quality and ease of use of the 55” Class UQ75 Series LED 4K UHD Smart webOS TV (2022). Many also appreciate the price and vibrant colors. However, some users have noted that the remote control could be improved, and the operating system's responsiveness is a point of concern for a few. The TV's setup and lightweight design are additional positive aspects frequently mentioned.
This summary was generated by AI based on customer reviews.
DO NOT BUY
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Absolute trash. Horribly slow UI. It takes forever just to navigate the home menu. Constant software updates. Only 2 HDMI ports. I replaced my old TV with this to have a better connection with my LG sound bar, and this TV performs even worse than the one made by a different company. It refuses to put out the proper amount of sound channels, even with an HDMI connection. Horrible picture performance. Any sort of striped pattern creates a blotchy mess on screen. Do not buy this piece of garbage
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We want to thank you for taking this time to communicate with us about your experience with your LG Smart TV. Please send us a private message on Facebook or Twitter using @LGUSSupport, and include your contact info, or reach us at our customer service line at (800) 243-0000, and we will be happy to assist you further. Thank you. ^Jolly
- Cons mentioned:Remote control
frustratingly slow
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Horrible UI. Incredibly slow and bloated full of custom junk. You have to click 8 buttons to change brightness. The remote doesn't work half the time. Buy a real brand instead.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Thank you for taking this time to communicate with us about your concern. We'd love to get a better understanding of the issue, and what we can do to rectify it. Please send us a private message on Facebook or Twitter using @LGUSSupport, please include your contact info, or call our Customer Service at (800)243-0000 as it'll be our pleasure to assist you further. Thank You. ~Tanisha
Delivery
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.TV is great but I'm disappointed with the delivery.
I would recommend this to a friend- Cons mentioned:Remote control
Bad choice
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This product is not good. It is hanging a lot. Remote is not working as expected..
No, I would not recommend this to a friend Open Box Issues
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased as Open Box-Excellent Condition. The website states this includes all accessories and costs more than other open box condition ratings. At the store I was informed there was no remote and I had to purchase one. When I questioned this, I was lectured that open box did not necessarily include all accessories, even if rated excellent despite what the website said. Make sure to check your purchases at pick-up since the website definition and store level practices are not aligned.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi there. Thank you for reaching us. I'm so sorry to hear that you had a disappointing experience with your Open Box purchase of the LG 55UQ7570PUJ TV. I can understand how frustrating it must be to feel misled by the website's description and then be told something different by the store staff.
First and foremost, I want to acknowledge that we fell short of your expectations, and for that, I apologize. It's unacceptable that you didn't receive the remote control as part of the Open Box package, despite the website's claim that it included all accessories. I can only imagine how upsetting it must be to feel like you were misled. Please reach out to us on social media @LGUSSupport so we can help you further. ^Cris
ok
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.good so far, though I haven’t been able to purchase a warranty for it yet
I would recommend this to a friendTV’s good interface needs help.
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Tv is fine, the LG interface while using it is very confusing to navigate, LG also must not have contracts with sports apps, you can not download cbs or nbc sports on the tv. You have to buy a fire stick to get those.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Hi, thank you for your feedback. We appreciate you taking the time to lets us know what you like and what you don't like in this TV. If you wouldn't mind, please feel free to fill out the following form so that we can look into the possibility of making changes to the interface and the addition of more applications. You may do so here: https://www.lg.com/us/support/feedback. ^Chris
Netflix App is not working
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I can't find Netflix App. Let me know how to install the app. Thank you
No, I would not recommend this to a friendVery unhappy
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Item is good..expereince to receive the item was insane horrible. I was very unhappy wirh how best buy along with third party delivery company handled my delivery. It took aeveral weeks, lost time from work and lost money.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .We appreciate your feedback regarding your recent experience with the delivery of your item. We're sorry to hear about the issues you faced, and we understand your frustration.
While we're glad to hear that you are satisfied with the item itself, we deeply regret the inconvenience you experienced with the delivery process. Timely and efficient deliveries are essential, and we apologize for any lost time and money that resulted from this unfortunate experience.
Your feedback highlights the importance of reliable and efficient delivery services, and we will work to improve our processes in collaboration with our retail partners to provide better service in the future.
If you have any further questions or need assistance with the item or any LG products, please feel free to reach out to our LG support team. They are here to help with any concerns or inquiries you may have. You can contact them through this link: https://www.lg.com/us/support/contact. -Carl
CIO
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We bought 7 of these and out of the 7, 3 were no good out of the box. We took the 3 back and got them exchanged and out of the 3 replacements we got 1 of them was bad. We haven't had issues with LG's in the past so I'm guessing this was just a bad batch from the factory.
I would recommend this to a friendBrand response from LGAnswers
Posted .We are sorry to hear that your unit did not meet your needs/expectations. This is not the quality we expect from our products. We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you ever have any questions please reach out to our support team on Facebook at @LGUSSupport and use #VOC in your first message to our social media support team.. To speak with an agent via phone, you can call 800.243.0000 We apologize for any inconvenience this caused. ^Venette
Its alright
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.First lg tv. Expected more. Still going with samsum
No, I would not recommend this to a friendLG 55 UQ75 flickers and behaves oddly, do not buy
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This TV was so odd, i could not get it to stop flickering and changing the colors in a really weird way or occasionally getting out of sync. Tried every combination of settings, different media sources, watching support videos online and seeking help from Best Buy and LG. Could not get this TV to work correctly so returned it and got a Samsung which worked perfectly with factory settings right out of the box. Worst TV i have ever owned
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, there. Thank you for sharing your feedback regarding your experience with the LG TV (55UQ7570PUJ) model. We understand how important it is to have a television that functions flawlessly. We aim to provide reliable, high-quality products and ensure a smooth and seamless viewing experience. Please visit https://www.lg.com/us/support/help-library/lg-tv-picture-quality-and-optimization--20152175493545. For more help, please reach out to us on social media @LGUSSupport. ^Juvy
- Cons mentioned:Remote control
Replacement
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Hate this tv. Cant get BET+ without going through Amazon and remote is finger challenging with athritis.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We highly appreciate your honest review and feedback about your experience with your LG 55 Inch Class UQ7570 PUJ series LED 4K UHD Smart webOS 22 TV, model 55UQ7570PUJ. Your feedback is very valuable, and it helps us keep a fresh perspective on the continuous improvement and innovation of our products. If you have any questions or concerns, please contact us at (800) 243-0000 or send us a private message on Facebook or Twitter with your contact information using the handle @LGUSSupport. ^Danee
Lasted 6 months
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We have been loyal LG customers for years and purchased this TV for a bedroom and within 6mos the panel went out and we are getting ghosting images. The Geek Squad TotalTech service was great, but unfortunately the TV is junk. I do not recommend this TV!!
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We’re sorry to hear that your LG LED 4K UHD Smart webOS TV fell short of your expectations. Your feedback is very important to us, and it helps us in finding new ways to improve our services and future product developments. Your thoughts do not go unnoticed and we apologize for the inconvenience you have experienced. We do hope you will still be part of the LG family in the future. And, you can contact our LG Support Team at 800.243.0000 for any questions. ~Rita
Cannot hold a WiFi connection.
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Constantly losing WiFi. Every other device in the home is fine, so it’s not the internet service. Have had over a year now (can’t afford a new tv right now) and the experience is awful. Can’t get through an evening of watching without having to turn it off and on again. The worst.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Maryellen. Thank you for reaching out to us and sharing your experience with your LG TV (55UQ7570PUJ) model. We apologize for the inconvenience caused by the constant loss of WiFi connectivity.
We understand that this situation can be frustrating, especially when other devices in your home remain connected without any issues. For help and guidance, please visit this link: https://www.lg.com/us/support/help-library. If you find that the issue persists after following the provided instructions on the link, please reach out to us on social media @LGUSSupport so we can help you further. We look forward to the opportunity to assist you and regain your trust in our products. ^Juvy
- Pros mentioned:Price
Check the box before leaving the store
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This product was a great deal for the price. Unfortunately, it had a crack in the display when the box was opened. i returned it for the larger model.
I would recommend this to a friendBrand response from LGAnswers
Posted .Hello there. Thank you so much for your feedback! It helps us continue to improve and provide the best possible service to customers like you. We look forward to serving you always. We're sorry to hear you're having these issues with your LG 55" Class UQ75 Series LED 4K UHD Smart webOS TV! We would like to make things right. Please send us a private message on @LGUSSupport on Twitter or Facebook or call 800-243-0000. `Jai.
terrible
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.for starters, the screen was extremely fuzzy with anything that i played on it. the backlight also bled through the borders of the screen.. and dont get me started on the extremely slow OS, the input lag for the remote was unbearable, it would take about 5+ seconds to register a click. overall this tv was insanely bad, i returned it the next day and got a Samsung QLED with tizen instead.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, there. We genuinely appreciate you sharing your experience with your LG Smart TV (55UQ7570PUJ) model. We understand the frustration and disappointment caused by the performance and quality of the unit. We want to assure you this is not the experience we want you to have with our products, as we strive to provide reliable and high-quality products. We'll pass your comments to our product development team for further review. If there's anything we can do to assist you, please reach out to us on social media @LGUSSupport so we can help you further. We hope to have the opportunity to regain your trust in the future. ^Juvy
Extremely annoying pop up about wired LAN
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We will most likely be returning this tv for one reason. There is a pop up that comes up to say the wired LAN is connected, and then a pop up to say the wired LAN is disconnected. This is whether you have a wired LAN connected or not. It just continues to pop up and is extremely annoying. There doesn’t seem to be a fix for it. Otherwise we really like the tv.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are trying to do our best to serve and cater all of your questions but for some cases we recommend our Customers to contact our Customer Support for troubleshooting by calling 800.243.0000 or to our support team on Facebook at @LGUSSupport and use #VOC in your first message to our social media support team..^Vanessa
Slow software
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The software on this TV is very very slow. I would never purchase this tv again
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Henry. Thank you for sharing your experience with the LG TV (55UQ7570PUJ) model. We understand your concern about the software performance of your unit that doesn’t meet expectations. We strive to provide high-quality products and ensure a smooth and seamless viewing experience. To address the slow software issue, try performing a software update to ensure that your TV has the latest features and improvements. Additionally, you might want to clear the cache or restart the TV to see if that helps improve performance. For more help, visit https://www.lg.com/us/support/help-library/lg-tv-how-to-update-an-lg-smart-tv--1430510575535. If these steps don’t resolve the issue, please reach out to us on social media @LGUSSupport. Our team can provide further assistance and explore additional solutions to enhance your TV experience.
We appreciate your feedback and are committed to improving our products and services. ^Juvy
Does not meet expectation
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This TV kept getting blue screen. I had to get it replace. Now, the new one is doing the same thing.
No, I would not recommend this to a friend