Customer Ratings & Reviews
- Model:
- 55UQ7570PUJ
- SKU:
- 6501939
Rating by feature
- Picture Quality
Rating 4.7 out of 5 stars
- Sound Quality
Rating 4.5 out of 5 stars
- Brightness
Rating 4.7 out of 5 stars
Customers are saying
Customers are impressed with the picture quality and ease of use of the 55” Class UQ75 Series LED 4K UHD Smart webOS TV (2022). Many also appreciate the price and vibrant colors. However, some users have noted that the remote control could be improved, and the operating system's responsiveness is a point of concern for a few. The TV's setup and lightweight design are additional positive aspects frequently mentioned.
This summary was generated by AI based on customer reviews.
Good picture when it works
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is my second LG from the same product line and I'm not impressed. The UI is slow and laggy with frequent Wi-Fi disconnections requiring a 30 second power cycle to correct.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .You shouldn’t have had this experience with us. It’s disappointing and upsetting news, but I’m thankful that we have the chance to change circumstances for the better. Thank you for your trust and your willingness to share your experience with us. Please see the link with a few troubleshooting tips that may help resolve the issues you're reporting today: https://tinyurl.com/bdhkdt8k. We look forward to assisting you with other options that may be available should the troubleshooting not be very effective. ~Tanisha
Tv is nice but randomly has issues
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Tv is nice and sleek but randomly it will disconnect from the wifi and will not allow me to join back. No networks pop up at all. Meanwhile the rest of my devices are still connected and wifi is working .
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Thank you for reaching out and providing us with valuable feedback. We would be happy to look further into this, however we need to move to a platform that supports back and forth messaging. Please send us a private message on Facebook or Twitter using @LGUSSupport and send your contact info, or call our Customer Service (800) 243-0000 and we'll be happy to assist. Thank you. ^Jolly
LG TV - Never Again
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.LG 55" UQ75 LED - 1 year owner- Worst TV I have owned. Right next to the wifi router and the local channels take forever to load. The smart apps will freeze up and ruin your movie watching experience. This is absolutely the TV and not user error, I work in IT.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .We sincerely apologize for the difficulties you have been facing while using your LG 55" UQ75 LED TV. We understand that slow loading apps, freezing, and poor visual quality have negatively impacted your viewing experience. For assistance, please reach out to us through our private channels on Facebook or X (Twitter) via @LGUSSupport. We value your feedback and regret any inconvenience this may have caused you. ^Sam
Lg uq75
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good television for the price can’t complain. Picture quality can be better.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Nicky. Thank you for sharing your feedback on the LG TV (55UQ7570PUJ) model. We’re glad you’re satisfied with the television overall and find it a good value for the price. However, we understand your concern about the picture quality that can be enhanced more. We strive to provide high-quality products and ensure a smooth and seamless viewing experience. To enhance the picture quality, consider adjusting the settings to include brightness, contrast, and sharpness. Additionally, ensure that your TV’s firmware is up-to-date, as updates can sometimes improve performance and picture quality. For more help, visit https://www.lg.com/us/support/help-library/lg-tv-picture-quality-and-optimization--20152175493545. If you need further assistance, please reach out to us on social media @LGUSSupport. We’re here to help you get the most out of your viewing experience. ^Juvy
Pairing Issues
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The tv meets my expectations with the exception of buying two of the exact same models. This causing pairing issues with other devices. I will attempt to return one of them to exchange for another model.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Hi, Your feedback is appreciated and important in helping us to identify practices that drive customer satisfaction. your concerns will be shared with our product team. We apologize for any inconvenience this caused. ^Vanessa
DO NOT BUY THIS TV
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have had this TV for 15 months... for the first 6 months it worked great. Since then, it is constantly buffering and there are big delays. So if you like getting bumped offline during the middle of movies and missing half of the 4th quarter of sporting events due to buffer, give it a try Will not be buying this brand again
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, there. We appreciate you sharing your feedback on your experience with our LG Smart TV (5UQ7570PUJ) model. We regret to hear about the inconvenience and frustration you have encountered.
We understand that consistent buffering and delays can be incredibly frustrating, especially when interrupting your movie viewing or sporting events. We want to help you resolve this issue, please visit this link: https://www.lg.com/us/support/help-library/lg-tv-how-to-troubleshoot-and-connect-your-tv-internet-wifi-connection-CT10000018-1426626051711. If you find that the issue persists after following the provided instructions on the link, please reach out to us on social media @LGUSSupport so we can help you further. We look forward to assisting you and regaining your trust in our products. ^Juvy
Bad bad bad
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worse purchase, I took the TV by the edge and then I turned it on and you could see scratches, I didn't put any warranty on it but it had one from the company and it said that it didn't cover that so I would look for a technician and the technician tells me that LG doesn't make that part for the TV. money thrown away
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi there. Thank you for taking the time to share your feedback regarding your recent purchase of the LG TV (55UQ7570PUJ) model. We understand how disappointing it can be to encounter scratches on a new TV, especially when the warranty doesn't cover it. We strive to provide exceptional customer service and ensure a smooth shopping experience. Regarding the availability of the specific part you need, we are constantly striving to provide comprehensive support for our products. We value your feedback, and we'll pass it along to our team for further review and improvement. If there's anything we can do to assist you, please reach out to us on social media @LGUSSupport. ^Juvy
- Cons mentioned:Remote control
Get Something Else
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Extremely slow and hard to navigate. Wasn’t able to download all of the channels i watch shows on. The remote sucks.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Thank you for reaching out to us with this review about the LG - 55” Class UQ75 Series LED 4K UHD Smart webOS TV. Service and Product quality is our commitment. It would be our pleasure to help you out with your concern. Please feel free to message us on Facebook or Twitter through @LGUSSupport, and we will be happy to assist you. ^James.
- Pros mentioned:Picture quality
Would not recommend
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Returned twice. Black lines down the screen 1st time second time black line down screen and wouldn't connect to internet. Plus side picture was good
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Understandably, this is frustrating. Thank you for taking time to review this product.. We are doing our best to improve the quality of our products. We apologize for any inconvenience this caused. ^Venette
Worst TV ever!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I’ve had this piece of crap of 7 hours and it’s disconnected from Wi-Fi TWICE and would NOT reconnect. After a quick google search, A LOT of LG TVs do this and they haven’t fixed the problem. I’m taking this piece of crap back and going with Samsung
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Please get in touch with us for your queries by sending us a private message on Facebook or Twitter using @LGUSSupport, or call our customer support line at (800) 243-0000, and we would be glad to help. ^Anthony
Slow OS and huge lag
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.TV is very slow. It gets stuck. There is a lot of lag if you use Airplay. I have to switch off every now and then to make it work. It gets blacked out randomly. Brightness is not good. Very difficult to see few series and movies. Got it from Best Buy and they are also not helping to exchange or upgrade. I am just stuck with this
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Thank you for sharing your experience with your LG..UQ75 Series. This is not the experience we want for you. We would be happy to look further into resolving this. We would like to start by moving this to a private platform that supports back and forth conversation. Please send us a private message on Facebook or Twitter using @LGUSSupport or call customer service line at (800) 243-0000. We'll be more that glad to assist. ~Tanisha
- Cons mentioned:Remote control
Mr
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The remote control was less than satisfactory to operate .
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Aaron. Thank you for taking the time to share your experience on the remote of your LG TV (55UQ7570PUJ) model. We understand the disappointment that can arise when the functionality of a product doesn't align with expectations, especially with a crucial component like the remote control. We aim to make high-quality products that meet our customers' needs. Your feedback will help us improve our products and make sure our customers are happy. For further assistance, you can reach out to us on social media @LGUSSupport. ^Juvy
Only last 1.5 years prior to breaking
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this TV in 2/2023 and seemed fine at first. It then started with not starting up and having to rebook. Now it completely stopped working. We have only had this tv for 1.5 years. Quality is not worth it for the price.
No, I would not recommend this to a friend- Pros mentioned:Picture quality
Regret purchase
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very slow to boot. Looses connection on a regular basis. Added a fire stick and the problems went away. Very good quality picture.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Let us help you with that! Please send us a private message on Facebook or Twitter using @LGUSSupport and include #VOC, your contact info and we can expedite a resolution for you. Thank you. ^Venette
LG Web OS UHD smart tv
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.LG tv. Horrible. Will suddenly stop playing streaming service saying no internet connection. Absolutely nothing wrong with the internet. All other devices and tv’s work fine. Would return if I could. Just the worst television experience ever
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, there Thank you for taking the time to review the LG Smart TV (55UQ7570PUJ) model. We appreciate your feedback and we are sorry to hear about the issues you encountered with streaming services and the internet connection. We would like to assist you in resolving this issue. First, we recommend ensuring that your LG TV is running the latest software update. This can often address connectivity issues and improve performance.
If the problem persists after updating the software, we suggest resetting your TV's network settings by navigating to the network settings menu and choosing the reset option. This can help re-establish a solid connection with your home internet network. For additional troubleshooting, please visit this link: https://www.lg.com/us/support/help-library/troubleshooting-your-internet-connection-tv-CT10000018-1426626051711. If you find that the issue persists, please send us a private message on Facebook or X (Twitter) using @LGUSSupport, and our dedicated team will be more than happy to assist you further with resolving these issues. ^Juvy
No Inventory
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Ordered but never shipped due to apparent no inventory, yet sold onlinr
No, I would not recommend this to a friendDoesn’t stay connected
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s a nice tv but the only problem is that I have to unplug it for a few minutes once a day to get it to stay connected to wifi
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Let us help you with that! Send us a private message on Facebook or Twitter using @LGUSSupport and include #VOC, your contact info and model # and we would be happy to troubleshoot the issue or set up repair if needed. Thanks. ^Jennifer
TV remote problem
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The problem with the TV remote is that it is too slow, some time I press the button, the TV does not work, the TV screen just rotates in circles.
I would recommend this to a friendBrand response from LGAnswers
Posted .Hey there, KyawL. Thank you for taking your time for leaving us a review in regards to your LG 55” Class UQ75 Series LED 4K UHD Smart webOS TV 55UQ7570PUJ. This is definitely not the experience that we want to hear and we would like to investigate further into what is going on. Please know that your thoughts are important to us as it will be shared with our marketing and product teams to meet your expectations moving forward. Meanwhile, if you need further assistance, send us a private message on Facebook or Twitter using @LGUSSupport, and include your contact info, or call our Customer Service at (800) 243-0000. Thank you ~Anthony
TV is slow, do not recommend to buy
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.TV starts very slowly and disconnect with internet very frequently. Not recommend to buy.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Thank you for providing us with valuable feedback. We apologize that you had such an experience with your LG - 55” Class UQ75 Series LED 4K UHD Smart webOS TV. Like your computer, your TV has a cache that stores data so that it doesn't have to load it every time you want to use it. Over time, this cache can become full and cause your TV to run slowly. To clear your TV's cache, you'll need to go into your TV's settings and find the “Clear Cache” option. You can also send us a private message on Facebook or Twitter through @LGUSSupport, and we will be happy to accommodate you with your concern. ^James.
Terrible Waste
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Terrible stream quality (despite previous TV in space having great quality plus other devices having very fast interest speed ratings). LG support is a joke and refuses to remember the notes from the previous day and continue to not be helpful in troubleshooting. Don't waste your time or money on this just to get SD streaming
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, there. Thank you for reaching out and sharing your feedback on your LG Smart TV (55UQ7570PUJ) model. We understand that having a poor streaming experience despite having previously enjoyed better quality on a different TV and having fast internet speeds with other devices can be frustrating, as well as the difficulties you encountered with our support team. We strive to provide exceptional customer service, and it is disheartening to learn that we did not meet your expectations. Please know that we're here to help. Please visit the following links: https://www.lg.com/us/support/help-library/lg-tv-picture-quality-and-optimization--20152175493545 and https://www.lg.com/us/support/help-library/troubleshooting-your-internet-connection-tv-CT10000018-1426626051711. If you require further assistance, please reach out to us on social media @LGUSSupport so we can help you further. We're here to assist you and provide any additional support you may need. ^Juvy