Customer Ratings & Reviews
- Model:
- 55UQ7570PUJ
- SKU:
- 6501939
Rating by feature
- Picture Quality
Rating 4.7 out of 5 stars
- Sound Quality
Rating 4.5 out of 5 stars
- Brightness
Rating 4.7 out of 5 stars
Customers are saying
Customers are impressed with the picture quality and ease of use of the 55” Class UQ75 Series LED 4K UHD Smart webOS TV (2022). Many also appreciate the price and vibrant colors. However, some users have noted that the remote control could be improved, and the operating system's responsiveness is a point of concern for a few. The TV's setup and lightweight design are additional positive aspects frequently mentioned.
This summary was generated by AI based on customer reviews.
Spend a little more get something else.
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This TV does not stay connected to the internet. We have constant buffering and closing out of streaming apps that we don’t have with the other TVs in the house.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Understandably, this is frustrating. We are sorry that your units are not working properly. LG absolutely cares and we confidently stand behind our products. Please reach out to our support team on Facebook at @LGUSSupport and use #VOC in your first message to our social media support team.. To speak with an agent via phone, you can call 800.243.0000. There are policies and procedures in place to ensure resolutions are consistent and fair. I am confident that we will work to provide an agreeable resolution. ^Venette
RECALL ON THIS MODEL LG TV SAYS TECH SUPPORT
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The screen started going out before a month after buying. Vertical lines on the screen. I called LG tech support & they said the TV has a recall & isn't repairable. LG said they are returning my money & told me to dispose of the TV.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. Your feedback is especially important to us and your concerns will be shared with our product team. If you have questions or further concerns, please reach out to our support team on Facebook at @LGUSSupport and use #VOC in your first message to our social media support team. We apologize for any inconvenience this caused. ^Venette
Overall tv is great
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The legs that came in the box were for the same side. It was disappointing. Had to go out and purchase the right side leg.
I would recommend this to a friendBrand response from LGAnswers
Posted .We're disappointed to hear that your experience with us did not meet your expectations. We understand that you had to go and buy the proper side leg for your unit can be frustrating, and we deeply regret the inconvenience this may have caused you. ~Tanisha
Good for outdoor TV?
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Does not have a sleep timer button and has white pixels on screen. Returned and purchased another, same issue.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We see that you've given us only 2 stars. We're learning from this experience. We look forward to your next review, which will inform us of other things we can do to increase your satisfaction. We hate to disappoint our customers, And we sincerely regret this negative experience. ~Tanisha
Poor streaming quality
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Dissapointed with pocture quality and no Direct TV or Spectrum app option.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, there. Thank you for sharing your feedback on the LG Smart TV (55UQ7570PUJ) model. We understand the picture quality did not meet your expectations; we strive to provide high-quality visuals and immersive viewing experiences. Unfortunately, this was not the case with the unit. Please visit this link: https://www.lg.com/us/support/help-library/lg-tv-picture-quality-and-optimization--20152175493545.
Regarding the availability of streaming apps, it's important to note that app availability can vary depending on the TV model and the agreements between manufacturers and app providers. If there's anything we can do to assist you, please reach out to us on social media @LGUSSupport so we can help you further. ^Juvy
Issue out of the box
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.After i hooked up the tv it had no sound i had to jump through some crazy hoops just tk get it tk work
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .We work really hard to make sure our customers love our products and services, so thank you for bringing this situation to our attention. Please let us know if we can be of further assistance. ~Tanisha
Very Disappointing
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very disappointed. Won't pair properly with Chromecast with Google TV. Lighting is dim around edges. Will be returning.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Hello there! We read your feedback, and we’re sorry the LG LED 4K UHD Smart webOS TV didn’t suit your overall needs. Your feedback is very important to us, and it helps us keep a fresh perspective on new ways to improve our services and future product developments. If you need more assistance contact our LG Customer Service line at 800.243.0000. ~Rita
- Cons mentioned:Remote control
Not worth it
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.System is so slow, control remote not convenient, disappointed at LG.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Hey Homepod, we understand you're experiencing delayed response issues with your TV. It would be our pleasure to help! First, make sure you have the latest updates in your TV. Please go to Settings > All Settings> Support. Select 'Software Update'. Select 'Check for Updates' and if there is an update available, select 'Download and Install.' Once the download is complete, power OFF the TV for 10 seconds then power ON to install the update. Please let us know if this helped or if you need additional support. We're available on Facebook or Twitter at the handle @LGUSSupport. Don't hesitate to reach out via PM or DM! ^Chris
- Cons mentioned:Operating system
terrible product
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.does not load apps like you tube Amazon netflix etc operating system very very slow wifi does not work…..
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are sorry for any difficulty you have had in attempting to get this product. We do diligently work whenever possible to make accessories available for consumer purchase from authorized dealers and retailers. We apologize for any inconvenience this has caused. Thank you. ^Venette
The worst
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Do not buy, stay away, Best buy and LG are not worth very much they do not stand behind that products, and when they get a negative review for a complaint, they think they are above everyone and everything, I posted a review once before and it never made it onto here, not very happy, will never buy LG go to Best buy again
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi there, We appreciate you bringing this to our attention. We are sorry to hear about your negative experience with Best Buy and LG. We value your feedback and apologize for any inconvenience you have faced. It is important to us that our customers feel heard and supported, and we will work to address any issues that have arisen with your order or previous reviews. Please reach out to us on social media @LGUSSupport so we can help you further. ^Cris
Poor connection stability.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.TV disconnects from Wi-Fi every few minutes. Disconnected all other devices to give it plenty of bandwidth but it simply won’t stay connected. Reconnected other devices…no problems. Just this TV. Already back in the box and going back to the store in the morning.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Maria. Thank you for sharing your experience with us. We understand your concern about dealing with frequent Wi-Fi disconnections on your LG TV (55UQ7570PUJ) model, especially when other devices are working fine. We strive to provide reliable, high-quality products and ensure a smooth and seamless viewing experience. For help, ensure that your TV’s firmware is up-to-date. Go to the settings menu and check for any available updates. Try resetting the network settings on your TV. Verify that your router’s settings are compatible with the TV’s network requirements. For additional help, visit https://www.lg.com/us/support/help-library/lg-tv-troubleshooting-your-tvs-internet-connection--1426626051711. If you need further assistance, please reach out to us on social media @LGUSSupport. If you need further assistance or have any additional questions, please send us a private message on social media @LGUSSupport. We appreciate your patience and hope to resolve this matter for you. ^Juvy
Picture
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The quality of picture is sub parr. LG asks too many times to read and agree to terms. Like every time i turn on the TV
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We appreciate the time you took to share your feedback about your experience using your LG 55-inch Class UQ7570 PUJ series LED 4K UHD Smart webOS 22 TV, model 55UQ7570PUJ. We work continuously to improve the quality of our products and anticipate market demands that drive customer satisfaction. Your feedback will help us maintain a fresh view on potential ways to refine our service and upcoming product developments. It will be shared with our product and marketing teams to meet your expectations moving forward. Thanks. If you need any assistance, you can reach us at our customer service line at (800) 243-0000 or send us a private message through Facebook or Twitter using @LGUSSupport, including your product's model number and your contact information. It would be our pleasure to assist you. ^Danee
Quality matches price, in a bad way.
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Was looking for a cheap reliable TV to hang in a nook. Unfortunately I've gone through 3 of these. Love LG as a brand but these dont hold up. One has had lines start to bleed into the display, one didn't turn on, and the last one didn't even go a week without spontaneously cracking as we were watching it.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .This does not seem right. Thank you for bringing this to our attention. We would be pleased to investigate this further, but we must switch to a platform that allows for back-and-forth conversation. You may call us on our customer support line at (800) 243-0000, or send us a private message on Facebook or Twitter using @LGUSSupport with your contact number, and we would be pleased to look into this for you. -Cazz
Horrible
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I can’t give it 0 stars. Absolutely horrible performance as a streaming tv. Apps take forever to load and when they finally do there is constant buffering and delays. This was supposed to be the best tv in the house but every other device outperforms it from our WiFi. Have made sure software is current and used both 5g and 2.5 with same garbage performance.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Thank you for providing us with valuable feedback. We apologize that you had such an experience with your LG - 55” Class UQ75 Series LED 4K UHD Smart webOS TV. This will be considered for our continuous improvement. Please feel free to send us a private message on Facebook or Twitter at @LGUSSupport, and we will be happy to assist you with this. ^James.
Garbage and false advertising
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I can’t get it to work with my Google Home app, as the box said it would. No built in assistant. Turning it on goes to some dumb picture of a beach, not the home page with apps. It's too much of a hastle to return now, so I'll live with this junk.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hello there. We're genuinely sorry to hear about the difficulties you're facing with your Smart TV. It's disheartening when a product doesn't meet your expectations, especially with regards to its compatibility with other devices. Your feedback is incredibly important, and we're committed to finding a solution.
We're here to assist you in getting the most out of your TV. Please send a private message via Facebook or Twitter @LGUSSupport with your contact details and a brief description of the issue. Our team is dedicated to helping you get the best experience from your TV.
Thank you for bringing this to our attention. We appreciate your patience and your trust in LG. —Kai
Wi-Fis issues
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I thought all the wifi stuff would be great but the wifi drops when ever it wants. Most times at start up. It’s very madding power down the tv hoping the wifi would connect. If you think it would be my wifi speed is the issue I just went from 100mps to 200mps, and my iPad 2 feet away says 215mps. I might just have to get a new fire stick if it doesn’t . All software updates are done on my tv.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Let us help you with that! Send us a private message on Facebook or Twitter using @LGUSSupport and include #VOC, your contact info, and model # and we would be happy to walk you through troubleshooting steps to improve this issue. ^Jennifer
Buyers remorse
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Our first LG was cracked (didn't know until we opened box) so we exchanged for another one. The TV was fine for about 3 months and then a line appeared through screen. It's slowly getting worse and since we didn't get a warranty, it will have to be replaced. I certainly expected more than 3 months from the TV.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Thank you for sharing your feedback with us in regards to your LG - 55” Class UQ75 Series LED 4K UHD Smart webOS TV. We understand your disappointment when it encountered issues just under three months after purchase. We want to assure you that we take customer satisfaction seriously, so to address this matter promptly, we recommend reaching out to our LG Social Media team on Facebook or Twitter using the hashtag @LGUSSupport and including the model and serial numbers of the TV. We will take it from there! ~ Rita
Worst TV
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I’ve had so many problems with this TV. The screen is completely dark. I’ve called LG & had me reboot the TV, I finally got it to work, turned it off for the night, the next day I had the same dark screen when I turned it on.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Thank you for taking this time to share with us your experience using your LG UHD LED TV, model 55UQ7570PUJ. We apologize for any inconvenience this has caused you and sincerely appreciate your patience in dealing with the issue. Please know that this is not the experience we are trying to achieve. We would be delighted to investigate this matter on a platform that allows us to have a back-and-forth conversation. Please send us a private message on Facebook or Twitter using @LGUSSupport, including your product's model number and your contact information, or you can reach us at our customer service line at (800) 243-0000. We'll be waiting for you. ^Danee
Don’t do it
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The picture is nice but the TV has so many issues. It has glitches in the picture.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Thank you for taking the time to post your review. Glitches in your picture can totally impact your entertainment experience. Allow us to assist! Please check for bent, damaged, or loose cables. A glitch may indicate a problem with your video source, TV settings, or hardware. Please reach out to us at (800) 243-0000 between Mon. to Sun. 8AM - 9PM EST so that we can further discuss this issue and find the root cause. We'd love nothing more than to get this issue resolved as soon as possible. ^Chris
Bad remote go smaller size
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Go with smaller screen to get the better magic remote. Remote for this one is garbage
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We appreciate you sending us your feedback. Please know that your thoughts are important to us as it will be shared with our marketing and product teams to meet your expectations moving forward. Meanwhile, if you need further assistance, send us a private message on Facebook or Twitter using @LGUSSupport and include your contact information or call our Customer Service at (800)243-0000. Thank you ~Tanisha