Customer Ratings & Reviews
- Model:
- 55UQ7570PUJ
- SKU:
- 6501939
Rating by feature
- Picture Quality
Rating 4.7 out of 5 stars
- Sound Quality
Rating 4.5 out of 5 stars
- Brightness
Rating 4.7 out of 5 stars
Customers are saying
Customers are impressed with the picture quality and ease of use of the 55” Class UQ75 Series LED 4K UHD Smart webOS TV (2022). Many also appreciate the price and vibrant colors. However, some users have noted that the remote control could be improved, and the operating system's responsiveness is a point of concern for a few. The TV's setup and lightweight design are additional positive aspects frequently mentioned.
This summary was generated by AI based on customer reviews.
Consumer
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Picture is fine, but the sound quality is not at all clear!
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. Your feedback is especially important to us and your concerns will be shared with our product team. If you have questions or further concerns, please reach out to our support team on Facebook at @LGUSSupport and use #VOC in your first message to our social media support team. We apologize for any inconvenience this caused. ^Venette
Fair
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not satisfied with the overall Tv. Too many things I was uncomfortable with.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We value the feedback you have given us. Rest assured, it won't go unnoticed. May we know what are the things you were referring to? We'd be glad to hear further. You may get in touch with us through a private message on Facebook or Twitter using @LGUSSupport, don't forget to include your TV's model number: 55UQ7570PUJ. Thank you for your time. ~Bridge
LG TV
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this tv on April 5, 2023 and now there is no picture
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Hello there. Thank you so much for your feedback! It helps us continue to improve and provide the best possible service to customers like you. We look forward to serving you always. We're sorry to hear you're having these issues with your LG TV! We would like to make things right. Please send us a private message on @LGUSSupport on Twitter or Facebook or call 800-243-0000. `Jai.
Lg tv
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Picture gets blurry a lot while watching. Does not happen on any other TV I got. TV also disconnects from wifi and is does not want to always connect to wifi.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, WaynecA. Thank you for taking the time to review the LG Smart TV (55UQ7570PUJ) model. We appreciate your feedback and apologize for any inconvenience caused by the issues you've encountered.
We understand that you have experienced blurriness in the picture while watching and frequent Wi-Fi disconnections with this TV. For basic troubleshooting, please visit the following links: https://www.lg.com/us/support/help-library/lg-tv-picture-quality-and-optimization--20152175493545 and https://www.lg.com/us/support/help-library/troubleshooting-your-internet-connection-tv-CT10000018-1426626051711. If you find that the issue persists after following the provided instructions on the links, please send us a private message on Facebook or X (Twitter) using @LGUSSupport. We look forward to the opportunity to assist you and regain your trust in our products. ^Juvy
NFG
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This TV is a horrible product. Had to replace the first one right away a now a year later I need it replaced again good thing for warranty but junk TV
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, there. Thank you for taking the time to share your feedback on the LG TV (55UQ7570PUJ) model. We understand how important it is for you to receive a replacement product that is in pristine and working condition. We strive to provide reliable, high-quality products that exceed our customer's needs and expectations. We value your feedback and pass it along to our team for further review and improvement. If there's anything we can do to assist you, please reach out to us on social media @LGUSSupport. ^Juvy
Mr.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Homescreen and remote control are too difficult to use easily.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Hey there, John. We appreciate the time you committed in providing us with detailed and constructive feedback. We take great pride in our work, and our hope is always that it helps each one of our customers accomplish their goals. Clearly this was not your experience, and we apologize. Should you need any assistance, please send us a private message on Facebook or Twitter at @LGUSSupport, or reach us at our customer service line at (800) 243-0000, and we will be happy to accommodate you. Here from LG. ~Anthony
Disappointed in Best Buy's lack of integrity
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I'll not purchase from Best Buy again. I made an appointment with them and cancelled it the next day, but instead of them crediting my card, they double charged my card for 2 appointments
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, there. We appreciate you sharing your experience with the LG Smart TV (55UQ7570PUJ) model. We understand the inconvenience and frustration you encountered with Best Buy's appointment process. Please know the issue you described is not what we intended for our service and should not have occurred. We recommend contacting Best Buy customer service at 888-237-8289 to address your concerns, offer assistance, and discuss potential solutions. If there's anything we can further assist you, please reach out to us on social media @LGUSSupport so we can help you further. We look forward to assisting you and regaining your trust in our products and services. ^Juvy
Don't buy
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Web OS system glitches and does not work properly. Purpose of a smart tv is not to purchase a streaming device. Replaced with a Goolge TV and no issues.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi there. Thank you for reaching us. I'm so sorry to hear that you're experiencing issues with your LG 55UQ7570PUJ smart TV's Web OS system. I can imagine how frustrating it must be to deal with glitches and poor performance, especially when you were expecting a seamless streaming experience.
First and foremost, I want to acknowledge your frustration and apologize for the inconvenience you've experienced. I understand that a smart TV is supposed to make streaming easy and enjoyable, and it's unacceptable that our product didn't meet your expectations.
I appreciate your feedback and would like to thank you for sharing your experience with us. It's clear that our product fell short of what you were looking for, and I apologize for that. Please reach out to us on social media @LGUSSupport so we can help you further. ^Cris
Never AGAIN!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Item was damaged out of the box. Por picture quality. I called LG and they basically told me that there was nothing they could do except send a technician out at a cost to me. I NO LONGER BY ANY LG PRODUCTS.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, there! We're so sorry to hear that your experience with our product wasn't up to par. We understand how frustrating it can be to receive a damaged item and experience poor picture quality. We apologize for any inconvenience caused and we would like to help make things right. Please send us a private message on Facebook or X at @LGUSSupport with your product information or call us at 1-800-243-0000. ^Jayne
Very very bad
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very very bad It working to 14day after than display screen broken anyone touch to tv but not working good So we exchange Best Buy store but they don’t change And than service very very bad I’m not no more buying Best Buy Very very bad
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We highly appreciate your honest feedback regarding your experience. We read from your feedback that you were having trouble with the product, so we’d like to help make it right. Please get in touch with us if you have questions for us by sending us a private message on Facebook or Twitter using @LGUSSupport, or call our customer support line at (800) 243-0000, and we would be glad to help. ^Jolly
terrible
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.arrived broken. called in a death with overseas customer service that was a complete waste of time
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hello there. Thank you for your feedback. It’s unfortunate to hear that your 55UQ7570PUJ arrived damaged and that the customer service experience was unhelpful. For issues related to your purchase from Best Buy, we recommend reaching out directly to them for further assistance or to process a return. If you need additional help, please send us a private message on social media @LGUSSupport. We appreciate your patience and value your feedback. —Junel
LG does not support ESPN
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Would’ve have loved this tv, however LG does not support ESPN app. And now I have a big tv that I can’t watch football on, I’ll have to purchase a streaming device in order to do this. Boo, LG. I’m sticking to Samsung for tvs from now on.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. I will forward the request for assistance to our development team. You can check our list of supported apps online at ( https://us.lgappstv.com/main). We apologize for any inconvenience this caused. ^Venette
I don’t recommend.
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not even 3 months we got this TV and it keeps losing the network connection. I constantly have to restart. Very annoying. I do not recommend this TV.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Hi Chrysty, We don't like to hear that you are continually experiencing issues with our LG products. We're here to help please reach out to us via social media platform or you can contact our support team at 800-243-0000 and we can help you with some trouble shooting steps that may correct your issue at the moment .~Tanisha
Do not recommend
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Tv glitches and selects random apps to watch. Takes forever to load and disconnects from wifi randomly.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Jazmin. We really appreciate that you took the time to give us feedback. We apologize for the inconvenience you are experiencing with your LG - 55” Class UQ75 Series LED 4K UHD Smart webOS TV (55UQ7570PUJ) model. We understand that it is glitching, selecting random apps, taking a long time to load, and randomly disconnecting from WiFi.
To address these issues, we recommend the following troubleshooting steps:
Ensure that your TV is running on the latest software version by checking for updates in the settings menu. Restart your TV and modem/router to refresh the connection. Confirm that your WiFi network is stable and has a strong signal in the area where your TV is located. If the issue persists, try resetting your TV to its factory settings. Please note that this will erase all personalized settings and login information, so you will need to set them up again.
For additional troubleshooting please visit this link: https://www.lg.com/us/support/help-library/troubleshooting-your-internet-connection-tv-CT10000020-1426626051711.
If the issue persists, after following the steps and troubleshooting, please send us private message on Facebook or X (Twitter) using @LGUSSupport, and we will be glad to assist you. ^Juvy
Could not go to store; selected on internet. WRONG
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The inadequate control was confusing the LG channels a joke with way too many ads. I returned it asap.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi there. Thank you for sharing your concerns with us. I'm sorry to hear about your experience with the LG channels and the excessive ads. We apologize for the confusion and inconvenience this may have caused. Your feedback is important to us, and we will take it into consideration to improve our service. Please reach out to us on social media @LGUSSupport so we can help you further. ^Cris
Terrible
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worst tv ever owned. Remote and tv don’t sync even bought a separate remote with same result.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Jamey. Thank you so much for sharing your thoughts and experiences regarding the LG TV (55UQ7570PUJ) model. We understand your concern about the remote and the TV syncing issue. We strive to provide high-quality products that meet our customers' needs and expectations. We assure you that your feedback has been taken seriously, and we will make every effort to address this issue promptly. Our technical team will investigate the matter further to identify any potential solutions.
If there's anything else we can do to assist you, please reach out to us on social media @LGUSSupport. ^Juvy
Wifi hardware stopped working pretty fast.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Wifi stopped working. Barely used the tv. My wifi works and other devices wifi works. I reset everything. The wifi hardware in the tv must be broke.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .We're sorry to hear that you're experiencing issues with the Wi-Fi on your TV. It's essential that your TV connects reliably to your network. To address this problem, please follow these steps:
Double-check your Wi-Fi credentials: Ensure that you've entered the correct Wi-Fi password and that your network is discoverable.
Restart your router: Sometimes, restarting your router can resolve connectivity issues.
Update the TV's firmware: Make sure your TV is running the latest firmware. Visit our website or use the LG support app to check for updates.
Factory reset: As a last resort, you can perform a factory reset to eliminate any software issues.
Or you can visit this link for basic troubleshooting steps regarding LG TV - How to Troubleshoot and Connect Your TV Internet Wi-Fi Connection: LG TV - How to Troubleshoot and Connect Your TV Internet Wi-Fi Connection.
If you've tried these steps and the problem persists, it's possible that there might be a hardware issue with the TV's Wi-Fi module. Please contact our customer support team for further assistance. They can guide you through the troubleshooting process or arrange for a service technician to assess and repair the TV.
You can reach out to our social media support team on Facebook, Instagram, or X by sending a direct message to @lgussupport. We're here to help you get your TV back online. -Carl
no picture
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Do not buy i lost my picture at just over a month when i call LG they gave me the run around
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, NicoleH. Thank you for taking the time to review the LG Smart TV (55UQ7570PUJ) model. We apologize for the inconvenience you have faced with the loss of picture on your TV.
We understand how frustrating it can be when a product doesn't meet your expectations, especially after just over a month of use. We sincerely apologize if you encountered any difficulties while reaching out to our customer support team. For basic troubleshooting, kindly visit this link: https://www.lg.com/us/support/help-library/lg-tv-has-sound-but-no-picture-CT10000018-1380902746888. If you find that the issue persists, please send us a private message on Facebook or X (Twitter) through @LGUSSupport. We look forward to assisting you further. Please rest assured that we value your business and are committed to addressing your concerns promptly. ^Juvy
Lg tv is crap.
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Only gave it a one because zero wasn’t available. First tv arrived broken. Second tv has the sound going out. Don’t buy this.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We're sorry to hear about the inconvenience you have experienced. We assure you that your review is considered and does not go unnoticed. It would be our pleasure to assist you with this, but we must switch to a platform that allows for back-and-forth conversation. Please send us a private message on Facebook or Twitter through @LGUSSupport, and we will be happy to accommodate you.~ Tanisha
LG tv won’t work
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I cannot get the tv to connect to my internet. When I have a moment I will box it up and send it back. I can’t get any help and I have tried everything
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Hello there. Thank you so much for your feedback! It helps us continue to improve and provide the best possible service to customers like you. We look forward to serving you always. We're sorry to hear you're having these issues with your LG 55" Class UQ75 Series LED 4K UHD Smart webOS TV! We would like to make things right. Please send us a private message on @LGUSSupport on Twitter or Facebook or call 800-243-0000. `Jai.