Customer Ratings & Reviews

Thanks for reaching out. Hopefully you were able to get a repair schedule and your LG - 55” Class UQ75 Series LED 4K UHD Smart webOS TV is fully functional again. But should you have any additional concerns please feel free to send us a private message on Facebook or Twitter through @LGUSSupport, and we will be happy to assist you. ^James.

Hi, there. We appreciate you taking the time to share your feedback on the LG TV (55UQ7570PUJ) model. We understand how important it is to have a television that functions flawlessly. We strive to provide reliable, high-quality products and ensure a smooth and seamless viewing experience. To fix this, you may perform a picture test. If the picture looks fine, the next step is to perform an A/V reset. For more information, visit https://www.lg.com/us/support/help-library/lg-tv-picture-quality-and-optimization--20152175493545. For further assistance, please reach out to us on social media @LGUSSupport. ^Juvy

Hi, there. Thank you for taking the time to share your feedback on the LG TV (55UQ7570PUJ) model. We understand that the picture quality of a TV is an essential aspect of the viewing experience, and it's important to note that the perception of clarity and brightness can vary based on personal preferences and viewing conditions. Please visit this link: https://www.lg.com/us/support/help-library/lg-tv-picture-quality-and-optimization--20152175493545. Regarding the software performance, Software updates and optimizations are regularly released to enhance performance and address any reported issues. If there's anything we can do further to assist you, please reach out to us on social media @LGUSSupport so we can help you further. ^Juvy

Hi there. Thank you for reaching us. I'm so sorry to hear that you didn't receive all the parts with your LG 55UQ7570PUJ TV and that it was described as "fair condition" instead of the expected new condition. That must have been frustrating and disappointing for you.

I want to acknowledge your frustration and apologize for the inconvenience this has caused. Receiving a product with missing parts can be stressful, especially when you're excited to start using it.

I understand that you were expecting a brand-new TV, and I apologize that we fell short of that expectation. I want to assure you that we take situations like this very seriously, and I'm committed to making it right. Please reach out to us on social media @LGUSSupport so we can help you further. ^Cris

Hi, there. Thank you for sharing your feedback about the LG TV (55UQ7570PUJ) model. We understand your concern about a product that doesn’t meet your expectations, especially regarding picture quality. We strive to provide high-quality products exceeding our customer's needs. We recommend checking the picture settings to ensure they are optimized for your viewing environment. Sometimes adjusting settings like brightness, contrast, and sharpness can significantly enhance the image quality. For more help, visit https://www.lg.com/us/support/help-library/lg-tv-picture-quality-and-optimization--20152175493545. If you have any specific concerns or need further assistance, please send us a private message on social media @LGUSSupport. We're here to help you get the most out of your TV. We appreciate your feedback and look forward to assisting you. ^Juvy

Hi. EmilyB. Thank you for taking the time to share your feedback with LG Smart TV (55UQ7570PUJ) model. We appreciate your honesty and want to sincerely apologize for any inconvenience you experienced with our customer service. We strive to provide exceptional service to all our customers, and we understand that your recent experience fell short of your expectations. If there's anything else we can do to assist you further or if you have any additional concerns, please reach out to us on social media @LGUSSupport so we can help you further. We genuinely value your business and would like to make things right. ^Juvy

Hello there! Thank you for sharing your experience regarding the LG TV (55UQ7570PUJ) you received. We appreciate you taking the time to provide feedback, as it helps us enhance our products and services. We understand the frustration of receiving a damaged package without proper instructions. Such situations can be inconvenient, and we empathize with your disappointment.

For future reference, you may download its owner's manual through this link: https://www.lg.com/us/support/product/lg-55UQ7570PUJ.AUSQ.

Please reach out to our dedicated social media support team @LGUSSupport, and they will be happy to assist you further with this matter. Our team is committed to ensuring you have a seamless experience with your LG product. -Cazz

Hi, Bryan. Thank you for taking the time to review the LG TV (55UQ7570PUJ) model. We're sorry to hear that the product did not meet your expectations. We aim to provide good and high-quality products that meet our customer's needs and satisfaction. We understand that switching to a different brand can be a significant decision, and we're glad to hear that you found a Samsung TV that you love. Your feedback is important to us as we work on making our products and services better. If you have anything else to share with, please reach out to us on social media @LGUSSupport. ^Juvy

We are sorry to hear your experience with the delivery and installation was less than satisfactory. Thank you for bringing this to our attention. It help us continue to work towards improving the overall customer experience. If you have questions or further concerns, please reach out to our support team on Facebook at @LGUSSupport and use #VOC in your first message to our social media support team.. To speak with an agent via phone, you can call 800.243.0000. There are policies and procedures in place to ensure resolutions are consistent and fair. I am confident that we will work to provide an agreeable resolution. ^Venette

We appreciate all feedback. Thank you for bringing this to our attention. Please know that this is not the experience we want our customers to have with our products. Allow us to assist you with your LG TV's intermittent connection concerns by sending us a private message on Facebook or Twitter using @LGUSSupport, or call our customer support line at (800) 243-0000, and we would be pleased to help. -Cazz

We appreciate you taking the time to share your concerns and understand your need for a functioning LG  55" Class UQ75 Series LED 4K UHD Smart webOS TV that is able to adequately hold an internet connection. We would like to look further into this with you, as it may be that there has to be enough distance between the router and TV in the house because it can impact the network connection. So, in order to give you the best assistance possible, please send us a private or direct message via Facebook or Twitter with your contact information and the model and serial numbers of your unit, using the handle @LGUSSupport. We look forward to your response. ~Rita

Hi, there. Thank you for reaching out and sharing your experience with the LG Smart TV (55UQ7570PUJ) model. We understand the importance of having a reliable and reasonably priced TV, and it seems we fell short of your expectations. We continuously strive to improve our products and services, and your feedback is valuable in helping us identify areas for enhancement. We would like to help you resolve this issue. Please visit this link: https://www.lg.com/us/support/help-library/lg-tv-picture-quality-and-optimization--20152175493545. If you require further assistance, please reach out to us on social media @LGUSSupport so we can help you further. We're here to assist you and provide any additional support you may need. ^Juvy

Thank you for providing us with valuable feedback with the LG - 55” Class UQ75 Series LED 4K UHD Smart webOS TV. We apologize that you had such an experience. This will be considered for our continuous improvement. We read from your feedback that you were having trouble with the product, so we’d like to help you with it. Please send us a private message on Facebook or Twitter at @LGUSSupport, and we will be happy to assist you. ^James.

Hi, Lydia. Thank you for sharing your experience with the LG TV (55UQ7570PUJ) model. We understand your concern about dealing with frequent connection issues, and we appreciate your feedback. We strive to provide reliable, high-quality products exceeding our customer's needs. To troubleshoot the connectivity problem, we recommend ensuring that your TV’s firmware is up to date. You can check for updates in the settings menu, which may resolve any underlying issues. Additionally, consider restarting your router, as sometimes the Wi-Fi signal can be strengthened with a quick reset. For more help, visit https://www.lg.com/us/support/help-library/lg-tv-troubleshooting-your-tvs-internet-connection--1426626051711. Please send us a private message on social media @LGUSSupport, and our team will be more than happy to assist you further in addressing this concern. We appreciate your patience and are here to help. ^Juvy

Thank you for taking this time to communicate with us about your concern. We'd love to get a better understanding of the issue, and what we can do to rectify it. Please send us a private message on Facebook or Twitter using @LGUSSupport, please include your contact info, or call our Customer Service at (800)243-0000 as it'll be our pleasure to assist you further. Thank You. ~Tanisha

Hello there. Thank you so much for your feedback! It helps us continue to improve and provide the best possible service to customers like you. We look forward to serving you always. We're sorry to hear you're having these issues with your LG 55" Class UQ75 Series LED 4K UHD Smart webOS TV! We would like to make things right. Please send us a private message on @LGUSSupport on Twitter or Facebook or call 800-243-0000. `Jai.

Thank you so much for taking the time to provide feedback. Your feedback helps us keep a fresh perspective regarding new ways to improve our services and future product developments. We would be pleased to investigate this further, but we must switch to a platform that allows for back-and-forth conversation. Send us a private message on Facebook or Twitter using @LGUSSupport and we'll be happy to help. ^James.

Thank you for providing feedback. We regret to read about your experiences with your LG - 55” Class UQ75 Series LED 4K UHD Smart webOS TV. Should you have any additional inquiry or concerns please don't hesitate to message us on Facebook or Twitter through @LGUSSupport, and you can always count on us to assist you. ^James.

Well that's not how we want to play peek-a-boo. We want you to see how we show up and seek a resolution for you. We appreciate you bringing this to our attention. Please contact us at 800-243-0000 so that we can get right to work on this issue. We want to change your frown to a smile and hear how we can get a better outcome and experience for you with your TV. You will want to binge watch and catch up on all your shows once we get your TV back in acceptable order for your liking. ~Tanisha