Customer Ratings & Reviews
- Model:
- 55UQ7570PUJ
- SKU:
- 6501939
Rating by feature
- Picture Quality
Rating 4.7 out of 5 stars
- Sound Quality
Rating 4.5 out of 5 stars
- Brightness
Rating 4.7 out of 5 stars
Customers are saying
Customers are impressed with the picture quality and ease of use of the 55” Class UQ75 Series LED 4K UHD Smart webOS TV (2022). Many also appreciate the price and vibrant colors. However, some users have noted that the remote control could be improved, and the operating system's responsiveness is a point of concern for a few. The TV's setup and lightweight design are additional positive aspects frequently mentioned.
This summary was generated by AI based on customer reviews.
LG 55" 4K UHD
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Hard to setup with DirecTV, but after that nice and smooth
I would recommend this to a friendI wouldn’t suggest this tv
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.TV itself is fine but I HATE the remote. Its cluttered with buttons that will most likely never be used. The buttons are so tiny & close. The worst part about the darn remote is that it ridiculously lags. It’s like it’s gets confused sometimes & takes you to a different app or a different HDMI screen that you never chose. One shouldn’t have to buy another remote. Doesn’t anyone test these things prior to selling it? The remote is kind of a big deal. Another negative if the app options. There aren’t a lot. I thought I could finally get rid of roku when I got a smart tv but that’s not the case with this one. If I could go back I wouldn’t buy this tv.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Thank you for taking the time to review our product. We apologize that you had such experience. We would be pleased to investigate this further, but we must switch to a platform that allows for back-and-forth conversation. Send us a private message on Facebook or Twitter with the handle @LGUSSupport, and we'll be happy to assist you. ^James.
So disappointed
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Got this 55” LG as a gift and it has been nothing but problems. First we started out with the “holiday model” (found this out when we tried to exchange the first tv). First TV had a problem where it would keep restarting itself every 20 seconds give or take. So we called LG to fix it and they told us they had to find someone in our area to come out and fix it (mind you we had been using this TV for less than a week), well they said it could take up to a week. So we headed to best buy to exchange it. Got the “upgraded” “non holiday model” for a extra $80 because they no longer kept the holiday model in stock. Used our new one for 2 days and sure enough same problem. TV wont even stay on long enough to hard reset it. I loved LG in the past but after this, never buying anything LG again.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Hunter. Thank you for taking the time to share your experience. We apologize for the inconvenience caused by the issues you encountered with your LG Smart TV (55UQ7570PUJ) model. We sincerely apologize for the initial problem with the "holiday model" and the subsequent issues with the exchanged "upgraded" model. For help and guidance, please visit this link: https://www.lg.com/us/support/help-library. If you find that the issue persists after following the provided instructions on the link, please reach out to us on social media @LGUSSupport so we can help you further. We look forward to the opportunity to assist you and regain your trust in our products. ^Juvy
Kinda sucks
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Doesn't have a smart switch to auto-turn off after being idle. When I leave an app and go to the home page it goes back to what I was previously watching and auto-plays the show or music by itself, freaked me out the first time it happened. The free LG channels rarely work. The audio reception is very low so I have to keep the volume on at least 60. This TV kinda sucks. Shop around
No, I would not recommend this to a friendBad TV
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I know this is a 2-3 year old TV "now" but purchased toward the end of 2023 ant this unit didn't even last 2 years before the power board had major failure. I've always been a LG tv user and this is the first time having an issue with them but it's a deal breaker and shying me away from using their products in the future. If you can't build a Smart TV that can last more than 5-10 years your product is useless to consumers. Samsung will be my next TV purchase
No, I would not recommend this to a friendDisappointed
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.So sad with my purchase of this TV. I've had this tv for about a year and half now and 6 months after purchasing the screen started to develop grey spots that were visible on light/white backgrounds. The tv has continued to develop these spots all around the edges of the screen. Unfortunately, I can't afford to purchase another TV at the moment and I'm out of warranty. Additionally, the lag on the remote has been terrible - takes a good 10 seconds for the tv to respond after a button is pressed. I purchased this tv when it was on sale and it was highly recommended by the Best Buy associate, so I expected to really like this tv but have had so many problems from the beginning.
I would recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Abby. Thank you for sharing your feedback on your purchase of the LG TV (5UQ7570PUJ) model. We're sorry to hear about the problems you're having with your TV, like grey spots on the screen and remote lag. We want to offer good products that make our customers happy. For help, visit these links: https://www.lg.com/us/support/help-library/lg-tv-troubleshooting-pixel-outage-or-colored-dots-on-screen--20150933240306 and https://www.lg.com/us/support/help-library/lg-tv-troubleshooting-your-tvs-internet-connection--1426626051711. If you need more help, you can reach out to us on social media @LGUSSupport. ^Juvy
Missing parts
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bestbuy service is horrible. Drove 20 miles to their Baldwin, NY location to buy this tv supposedly in ‘excellent condition’. The box has ‘inspected by bestbuy’ pasted all over it. When we got home and unpacked it, we found no power cable or the tv stands. Called bestbuy and the only solution they could provide was repack it, go back and get a refund. Its your incompetence that a tv got sold with missing parts. The least you could offer is ship us those missing parts. Never using bestbuy again!
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Mike. Thank you for taking the time to review the LG Smart TV (55UQ7570PUJ) model and sharing your experience with us. We sincerely apologize for the inconvenience and frustration caused by the missing parts and the service you received from Best Buy. At LG, we strive to provide our customers with the best possible experience, and it is disheartening to hear that we fell short in this instance. While we cannot rectify the situation directly, we encourage you to reach out to Best Buy's customer support team again. They may be able to assist you further and provide a solution that meets your needs. If there's anything we can do to support you or if you have any further concerns, please reach out to us on social media @LGUSSupport so we can help you further. We are here to assist you and provide any additional support you may need. ^Juvy
Garbage
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased this TV as a replacement television for my bedroom. As the previous LG TV had been three years old before dying. As a loyal LG TV customer I did not hesitate to purchase another television by them. I must say this experience has been extremely disappointing. The TV lasted approximately three weeks, which was one week outside of the Best Buy return period. The television would not hold a Wi-Fi signal initially, and after one week, it just stopped connecting to any Wi FI. So, I had to purchase another television and rest assure it was not another LGTV… a complete waste of money!!!
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We want to thank you for taking this time to communicate with us about your experience with your LG Smart TV. Please send us a private message on Facebook or Twitter using @LGUSSupport, and include your contact info, or reach us at our customer service line at (800) 243-0000, and we will be happy to assist you further. Thank you. ^Jolly
Wont do Nintendo switch
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It won’t play the Nintendo switch and it won’t go directly to my direct tv or my Roku-also the picture sucks
No, I would not recommend this to a friendLines Lines Lines
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased this tv last year 2023. I never installed it until last month August 2024, I'm so sorry I didn't get the Samsung tv. It's lines all over the screen. In the left hand corner is a black spot. I really wasted my money.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Cassandra. Thank you for sharing your feedback about the LG TV (55UQ7570PUJ) model. We understand your concern about having issues with your TV screen, especially after waiting so long to set it up. We aim to offer top-notch products and ensure a smooth and seamless experience. To address this, please send us a private message on social media @LGUSSupport with your purchase details and any photos of the issue. Our team will review the information and assist you with troubleshooting steps or explore possible solutions, such as a replacement or repair.
We appreciate your patience and are here to help ensure you get the support you need. ^Juvy
Returned
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Complicated set up. Mediocre picture. Ending up returning this tv.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi there, Thank you for bringing this to our attention. We understand that setting up a TV can be complicated and disappointing when the picture quality does not meet your expectations. We're sorry to hear that you had to go through the trouble of returning the TV. Your feedback is valuable to us, and we appreciate you giving LG a try. Please reach out to us on social media @LGUSSupport so we can help you further. ^Cris
Horrible
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Zero!!!! The USB, WI-FI nor the HDMI’s worked. When I returned it they “had to test” the TV to ensure what I said was true. Why buy from a big box store? I had to go there and wait an hour to pick it up and then another to return it; I could have bought 10 tv’s test them all and returned them with lest time spent.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Hello there. Thank you so much for your feedback! It helps us continue to improve and provide the best possible service to customers like you. We look forward to serving you always. We're sorry to hear you're having these issues with your LG 55" Class Uq75 Series LED 4K UHD Smart webOS TV! We would like to make things right. Please send us a private message on @LGUSSupport on Twitter or Facebook or call 800-243-0000. `Jai.
Not a high IQ smart TV
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Difficult to navigate Missing a number of native apps for streaming
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Hi! Thanks for taking the time to post your review. So that we can look into making improvements based on your feedback, would you mind filling out the following form: https://www.lg.com/us/support/feedback. We'd greatly appreciate it your contribution to our mission to improving our customer experience. ^Chris
A price of crap!!!!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Good tv, but will not stay hooked up to internet, everything else is hooked up! It’s not worth the money!!!!!!
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, RoyH. Thank you for taking the time to review the LG Smart TV (55UQ7570PUJ) model. We appreciate your feedback and apologize for any inconvenience caused by the connectivity issues with the internet.
We understand how frustrating it can be when a device does not stay connected to the internet consistently. We apologize for any inconvenience this may have caused. We recommend checking your network settings and ensuring that the TV is within range of a stable Wi-Fi signal. Please visit this link for basic troubleshooting: https://www.lg.com/us/support/help-library/lg-tv-how-to-connect-to-a-wireless-network-CT10000018-20153143434591. If you find that the issue persists after following the provided instructions on the link, please reach out to us on social media @LGUSSupport so we can help you further. We look forward to the opportunity to assist you and regain your trust in our products. ^Juvy
Review
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The tv sometime freezes I only had it for about a month. I have to unplug it first time buying a lg normal buy a Samsung
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Hey there, Ashley. Thank you for taking your time in leaving us a review on your 55” Class UQ75 Series LED 4K UHD Smart webOS TV. We want to ensure that you're able to get a good quality experience with using your TV. It would be our pleasure to assist you with this, but we must switch to a platform that allows for back-and-forth conversation. Please send us a private message on Facebook or Twitter through @LGUSSupport, or call our Customer Service at (800) 243-0000, and we would be happy to help you out. ^Anthony
Do not buy
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Does not turn on properly, sometimes not at all. Do not recommend
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Understandably, this is frustrating. We are sorry that your units are not working properly. LG absolutely cares and we confidently stand behind our products. Please reach out to our support team on Facebook at @LGUSSupport and use #VOC in your first message to our social media support team.. To speak with an agent via phone, you can call 800.243.0000. There are policies and procedures in place to ensure resolutions are consistent and fair. I am confident that we will work to provide an agreeable resolution. ^Venette