Customer Ratings & Reviews
- Model:
- LDG4313ST
- SKU:
- 4299700
Rating by feature
- Performance
Rating 4.6 out of 5 stars
- Ease of Cleaning
Rating 4.4 out of 5 stars
- Quality
Rating 4.5 out of 5 stars
Customers are saying
Customers appreciate the double ovens and ease of use of this range, frequently praising its appearance. However, some users find the stainless steel difficult to maintain, and have noted concerns about the knobs' ease of turning and the oven's temperature accuracy. A few also mentioned challenges with the control panel.
This summary was generated by AI based on customer reviews.
Poor oven temps
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The two ovens have not had proper temperature control. We have tried baking pies at the same time to test and the bottom one burnt and the top one was barely cooked. We called best buy and they referred me to LG. After 2 weeks we have still not received a call from a service technician.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Please contact LG Customer Support by direct message via Twitter (@LGUSSupport) or Facebook Messenger (https://www.facebook.com/LGUSA/). Please be sure to provide your name, phone number, address, email, model/serial numbers, and date of purchase and we will be happy to assist you. There are policies and procedures in place to ensure resolutions are consistent and fair. I am confident that we will work to provide an agreeable resolution.^Venette
lg
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.very good item but the price change , good choice
I would recommend this to a friendGood looking but BAD oven
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We liked the over at the beginning, but then found out an chip in the enamel and our food was always covered by blue dust. Moreover, the baking temperature was very uneven and unstable.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Thank you for taking time to review this product. We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. Your feedback is especially important to us and your concerns will be shared with our product team. We apologize for any inconvenience this caused. ^Venette
Lg gas grill
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Scratch on the front. Bbbbbbbbbbbbbbbbbbbbbbbbbbbbnbbbn
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, there. Thank you for taking the time to provide your feedback on the LG Range (LDG4313ST) model. We understand how frustrating it can be to receive an item with imperfections. At LG, we strive to deliver products of the highest quality and we apologize for any inconvenience this has caused you. To address this, we recommend reaching out to Best Buy customer service at 888-237-8289 for immediate assistance. If there's anything else we can do to further assist you with, please reach out to us on social media @LGUSSupport so we can help you further. We're here to assist you and provide any additional support you may need. ^Juvy
Don’t waste your money
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Preheat indicator goes off in 3 minutes but no ways near correct temperature must preheat for 30 minutes to get to proper temp. Top oven is too small for anything other than a sheet pan because you have to keep rack on upper level otherwise bottom of pans (food) will burn. Easy clean does nothing barely gets warm. Other than that it’s a nice “looking” oven.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are sorry to hear that your unit is not working as designed. We are continuously working to improve the quality of our products, availability while anticipating market demands that drive customer satisfaction. If the problem hasn't resolve, please reach out to our support team on Twitter via @LGUSSupport or on Facebook at https://www.facebook.com/LGUSA/. We apologize for any inconvenience this caused. ^Venette
Stove damage on install
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Stove was damaged during install. I understand accidents happen. I contacted the installation contractor and was told that a claim would be submitted. Have had no response. Very disappointing
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Mark. Thank you for taking the time to share your experience with the LG Range (LDG4313ST) model. We're sorry to hear about the damage to your stove during the installation process. We strive to provide exceptional customer service and ensure a smooth and seamless experience. We take your feedback seriously and will investigate this matter further to ensure that it is resolved promptly. For more help, you can reach out to us on social media @LGUSSupport. ^Juvy
Product is great; Best Buy customer service is not
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My stove was delivered with a 4-5 inch scratch on the handle, deep enough to feel. Further, I was supposed to receive a non-scratch scouring pad which I did not. I called customer service, was on hold for 15 minutes and was disconnected. I emailed and spoke to the salesman who told me I had to speak with customer service. Customer service told me to get a pad at the store; salesperson says store doesn't have pads. Very disappointed in Best Buy. On the other hand, the stove works wonderfully.
I would recommend this to a friendBrand response from LGAnswers
Posted .Thank you for taking time to review this product. We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. Your feedback is especially important to us and your concerns will be shared with our product team. We apologize for any inconvenience this caused. ^Venette
Unhappy
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The range is fine, the installers were NOT! The 1st installers ( very kind and helpful) couldn't install because I needed a new gas shut off valve, so I had one installed. The 2nd installers were NOT kind or even civil. They didn't even want to talk to me as to what the problem was, they didn't want to install it, They wanted to leave.
I would recommend this to a friendBrand response from LGAnswers
Posted .It is unfortunate that the delivery and the installation process was a bad experience. Your feedback is appreciated and important in helping us to identify practices that drive customer satisfaction. If you ever have any questions please reach out to our support team on Facebook at @LGUSSupport and use #VOC in your first message to our social media support team.. To speak with an agent via phone, you can call 800.243.0000 We apologize for any inconvenience this caused. ^Venette
Julia Japarov
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I’ve got the product, but try to install it and haul away the old one since Dec 29 there were 4 appointments ignored, nobody sowed up. I’m really disappointed. It is unacceptable
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, JuliaJ. Thank you for sharing your feedback regarding the installation and haul-away service for the LG Range (LDG4313ST) model. We apologize for the inconvenience and frustration caused by the missed appointments and lack of communication.
At LG, we strive to provide excellent customer service and understand that timely and reliable service is crucial. This is certainly not the level of service we strive to provide our valued customers. Please reach out to us on social media @LGUSSupport so we can help you further. Your satisfaction is important to us, and we want to ensure that you receive the level of service you rightfully deserve. ^Juvy
Would not purchase this product
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Has not worked properly since the day it was delivered. Already had one service call, waiting on second. Top oven won’t heat above 350. Bottom oven does not maintain temperature. So unhappy with this purchase. Would like to return but of course, we are out of return window by waiting for service.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .This is unfortunate. Your feedback is appreciated and important in helping us to identify practices that drive customer satisfaction. We hope that you will consider LG for your product needs in the future. We apologize for any inconvenience this caused. ^Venette
WORAT WORST WORST
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Delivery guys AWFUL! Alex w attitud moment off truck & Jasar was lazy & didn’t want to pull out dishwasher to plug in new stove so what does he do, packs it all up & leave. NO clue what his deal was but I told him where he can “go” so he called me a btch.Even Alex was shocked. Lol
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .It is terrible to see that you had a negative experience with installation. We recommend reporting this directly to your retailer so that they can take appropriate actions to prevent something like this from happening again. ^Jennifer
Wouldn’t recommend
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Liked the look of the unit but found it to cook unevenly ; smaller oven would burn while larger oven left food soggy. Wouldn’t recommend ; returned and bought single oven with much better results !
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .This is unfortunate. Your feedback is appreciated and important in helping us to identify practices that drive customer satisfaction. We hope that you will consider LG for your product needs in the future. We apologize for any inconvenience this caused. ^Venette
Cooks unevenly
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The oven cooks very unevenly and will burn the bottoms and right side. If I could I would return and buy something else.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .What you have described is far from what we expect and I would be more than happy to assist. I hate to hear you are having issues with the oven you recently invested in causing your food to burn and I can understand the frustration. If you would, please reach out to us via phone at 1-800-243-0000 or online on Facebook https://www.facebook.com/LGUSSupport or Twitter @LGUSSupport so I can gather the necessary information from you. ^AB
2 doors oven is very bad
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The oven doesn’t work properly I’m not happy at all with it and don’t know what to do about it.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, AbdulA. Thank you for taking the time to share your experience with us. We appreciate your feedback and are sorry to hear that you are not happy with your LG Range (LDG4313ST) model. We understand how frustrating it can be when an appliance doesn't work as expected. We wanna help you out fixing this issue, please visit this link: https://www.lg.com/us/support/help-library/lg-range-troubleshooting-an-oven-that-is-not-heating-CT00000303-20150483199358. If you find that the issue persists after following the provided instructions on the link, please reach out to us on social media @LGUSSupport so we can help you further. We look forward to the opportunity to assist you and regain your trust in our products. ^Juvy
junk
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Flames shooting out of the convection fan! Seems to be a common problem with this stove.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Please reach out to our support team on Facebook at @LGUSSupport and use #VOC in your first message to our social media support team. Please be sure to provide your name, phone number, address, email, model/serial numbers, and date of purchase and we will be happy to assist you. There are policies and procedures in place to ensure resolutions are consistent and fair. I am confident that we will work to provide an agreeable resolution.^Venette
Start time button not working
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Just bought the stove and haven't had it for a week and the start time button does not work to start the timer
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Understandably, this is frustrating. We are sorry that your units are not working properly. LG absolutely cares and we confidently stand behind our products. Please reach out to our support team on Facebook at @LGUSSupport. To speak with an agent via phone, you can call 800.243.0000. There are policies and procedures in place to ensure resolutions are consistent and fair. I am confident that we will work to provide an agreeable resolution. ^Venette
Still waiting absolutely terrible service
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I haven’t received this and have been waiting for months. Finally got a delivery date took and day off from work and nobody showed. Called and said sorry no inventory will be a few more weeks. Terrible service!!
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Understandably,this is frustrating.Thank you for taking time to review this product.. We are doing our best to improve the quality of our products.We apologize for any inconvenience this caused. ^Venette
Store manager should be fired
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The main gas regulator was missing bolt and had to call a specialist to repair gas leak.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Hey Pete, we understand the gravity of this situation and prioritize the safety of our customers first and foremost. Please contact us so that we can look closer in this and help reach a resolution you're satisfied with. Our handle on Facebook or Twitter is @LGUSSupport. Please reach out to us via PM on Facebook or via DM on Twitter. Include your phone number and range information in the message (model and serial numbers). We look forward to hearing from you. ^Chris
Beware of the clearance store. To good to be true.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not much of a clearance. No returns . So spend alittle more and get warranty , set up and a much nicer appliance.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We want to thank you for taking this time to communicate with us about your experience. Thank you so much for taking the time to provide feedback. If you need more assistance with your LG product, please send us a private message on Facebook or Twitter using @LGUSSupport and include your contact info, or call us at (800) 243-0000 and we'll be happy to assist. ^James.
LG customer service is horrible.
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The stop oven stayed locked up. Had to get it repaired. Once the warranty was over, I got stuck with this lemon. LG customer service is horrible.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Thank you for taking time to review this product. We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. Your feedback is especially important to us and your concerns will be shared with our product team. We apologize for any inconvenience this caused. ^Venette