Customer Ratings & Reviews

Hi, Monica. Thank you for sharing your feedback on our LG Dryer (DLE6100W) model. We understand the importance of having new, reliable appliances that function properly. We strive to provide high-quality products that meet our customer's needs. We want to assure you that your feedback is valuable to us, and we will address these issues with our team to improve our product's overall performance and quality. If you encounter any further issues or need additional assistance, please reach out to us on social media @LGUSSupport. ^Juvy

Hi there. We understand your inquiry regarding the LG DLE6100W dryer you received. We'd like to assist you further with this. Please send us a private message on Social Media @LGUSSupport and our team will be more than happy to explore possible solutions.
https://www.bestbuy.com/site/lg-7-3-cu-ft-electric-dryer-with-sensor-dry-white/6529909.p?skuId=6529909
We appreciate your patience. —Renzo

This is unfortunate. Your feedback is appreciated and important in helping us to identify practices that drive customer satisfaction. We hope that you will consider LG for your product needs in the future. We apologize for any inconvenience this caused. ^Venette

We hate to hear your dryer doesn't work properly. But for this cases, we highly advised to our customers on checking first if "Energy Saver" is activated. This feature is designed to reduce energy consumption by operating the unit with air dry only. If you ever have any questions, please do not hesitate to reach out to our support team on Twitter via Facebook @LGUSSupport and use #VOC in your first message to our social media support team. To speak with an agent via phone, you can call 800.243.0000. There are policies and procedures in place to ensure resolutions are consistent and fair. I am confident that we will work to provide an agreeable resolution. We apologize for any inconvenience this caused. ^Venette

Hi there, Thank you for bringing this to our attention. We are sorry to hear about the issues you have been experiencing with your LG dryer just outside of the warranty period. We understand how frustrating it can be when appliances develop problems shortly after the warranty expires.

It is disappointing to hear that the dryer has started to make noise and the moisture sensor seems to be malfunctioning. We apologize for any inconvenience this has caused you. Our aim is to provide reliable and long-lasting products, and we regret that this has not been your experience.

We appreciate your feedback and will take it into consideration as we strive to improve our products and customer satisfaction. Please reach out to us on social media @LGUSSupport so we can help you further. ^Cris

Hi, Cynthia. Thank you for sharing your experience with us. We understand that having an issue with your LG Dryer (DLE6100W) model, especially when it comes to service and delivery. We strive to provide exceptional services and ensure a smooth and seamless experience. If the signal alert for the dryer isn’t working, a good first step is to check the settings and make sure the alert or end-of-cycle signal is enabled. Refer to the user manual for instructions on adjusting these settings. Since the issue involves delivery and service through Best Buy, we recommend contacting their customer service directly at 888-237-8289 to escalate the matter. In parallel, if you’d like us to look into any specific concerns related to the dryer itself, please send us a private message on social media @LGUSSupport with your purchase details and any relevant information. We’ll be happy to assist you further. ^Juvy

Hi, there. Thank you for taking the time to share your feedback about the LG Dryer (DLE6100W) model. We understand your concern a product doesn't perform as expected, especially when it comes to handling laundry efficiently. We strive to provide reliable, high-quality products exceeding our customer's needs. To help improve the drying performance, we suggest checking the dryer settings and ensuring you’re using the appropriate cycle for the load type. Additionally, overloading the dryer can sometimes lead to less effective drying, so it might help to dry smaller loads. For more help, visit https://www.lg.com/us/support/help-library/lg-dryer-why-is-my-dryer-not-heating-not-drying-or-taking-a-long-time-drying--1432223739634. We appreciate your insights and want to assist you further. Please send us a private message on social media @LGUSSupport, and our team will be happy to explore solutions with you. Thank you for your understanding, and we look forward to helping you achieve a better experience. ^Juvy

Hi, Angie. Thank you for sharing your experience with the LG Dryer (DLE7000W) model. We understand your concern about a dryer that doesn’t meet expectations, especially when it feels unintuitive. We strive to provide reliable, high-quality products that exceed our customer's needs and expectations. We want to make sure you're getting the most out of your machine.

The manual mode can indeed provide more control over drying cycles, but it can take some time to find the ideal settings for different types of loads. If you haven’t already, try using the “Heavy Duty” or “Bulky Items” cycle for thicker fabrics, and the “Normal” cycle for standard loads. Additionally, make sure the lint filter is clean and that the venting system is clear to optimize drying performance. For more help, you may visit https://www.lg.com/us/support/help-library/lg-dryer-why-is-my-dryer-not-heating-not-drying-or-taking-a-long-time-drying--1432223739634.

We’d like to help further and guide you toward the best settings for your needs. Please send us a private message on social media @LGUSSupport, and our team will assist you directly. ^Juvy

Hello there, DennisO. Thank you for sharing your experience with us. We understand your inquiry regarding your LG DLE6100W taking longer than expected to dry clothes. For initial troubleshooting, please ensure the lint filter is cleaned before each load, confirm the venting system is free of obstructions and properly routed to allow optimal airflow, and avoid overloading the drum so air can circulate effectively.
LG Dryer – Why is My Dryer Not Heating, Not Drying or Taking a Long Time Drying? - https://www.lg.com/us/support/help-library/lg-dryer-why-is-my-dryer-not-heating-not-drying-or-taking-a-long-time-drying--1432223739634
Please send us a private message on Social Media @LGUSSupport and our team will be more than happy to explore possible solutions specific to your setup. We appreciate your patience. —Renzo

Let us help you with that! Send us a private message on Facebook or Twitter using @LGUSSupport and include #VOC, your contact info and model # and we would be happy to walk you through troubleshooting steps to resolve this issue. ^Jennifer

Hi, ShariA. We are truly sorry to hear about the challenges you faced with your LG Dryer (DLE7000W) model and the service experience with Best Buy. Your feedback is deeply concerning, and we understand the frustration and inconvenience this has caused. This falls short of the level of support we strive to deliver, and we are committed to addressing this matter promptly. For help and guidance, you may visit this link: https://www.lg.com/us/support/help-library. If there's anything we can do to assist you with, or if you need further assistance, please send us a private message on Facebook or X (Twitter) using @LGUSSupport. We look forward to the opportunity to assist you and regain your trust in our products and customer service. ^Juvy

Hi, there. Thanks for reaching out regarding the LG Dryer (DLE6100M) model. We understand how important timely and reliable delivery is. We strive to provide exceptional customer service and ensure a smooth and seamless experience. Please know that we have taken your concerns seriously and will work diligently to address them internally. Rest assured, we will do everything we can to expedite the delivery process and minimize any further occurences. If you need more help, please reach out to us on social media @LGUSSupport. ^Juvy

Hi, Pete. Thank you for communicating with us regarding your LG Dryer (DLE7000W) model. We understand how crucial it is to receive timely and effective assistance, especially when facing issues with our appliances. We aim to deliver outstanding products and services that fulfill our customers' requirements and anticipations. If you’re not receiving responses through the initial contact methods, consider requesting to escalate your case. Ask to speak with a supervisor or manager who can address your issue more effectively. Review your warranty coverage to ensure you’re aware of the terms and what’s included. This can help you understand your rights and the process for repairs or replacements.

For further assistance or if you have additional questions, please send us a private message on social media @LGUSSupport. We're here to help ensure that your issue is resolved promptly and satisfactorily. ^Juvy

Hi, Victor. Thank you for sharing your experience with the LG Dryer (DLE6100W) model. We understand your concern when your dryer doesn’t perform as expected. We strive to provide reliable, high-quality products exceeding our customer's needs. To address the issue of the machine blowing cold air, we recommend checking the lint filter and exhaust vent for any blockages, as this can significantly impact drying performance. Ensuring proper airflow is crucial for effective drying. For more help, visit https://www.lg.com/us/support/help-library/lg-dryer-why-is-my-dryer-not-heating-not-drying-or-taking-a-long-time-drying--1432223739634. We’d like to assist you further and explore options to resolve this issue. Please send us a private message on social media @LGUSSupport, and our team will be more than happy to help you find a solution. Your satisfaction is our priority. ^Juvy

We hate to hear your dryer doesn't work properly. But for this cases, we highly advised to our customers on checking first if "Energy Saver" is activated. This feature is designed to reduce energy consumption by operating the unit with air dry only. If you ever have any questions, please do not hesitate to reach out to our support team on Twitter via Facebook @LGUSSupport and use #VOC in your first message to our social media support team. To speak with an agent via phone, you can call 800.243.0000. There are policies and procedures in place to ensure resolutions are consistent and fair. I am confident that we will work to provide an agreeable resolution. We apologize for any inconvenience this caused. ^Venette

We are sorry to hear of this mix up. Your feedback is appreciated and important in helping us to identify practices that drive customer satisfaction. If you ever have any questions please reach out to our support team on Facebook at @LGUSSupport and use #VOC in your first message to our social media support team.. To speak with an agent via phone, you can call 800.243.0000 We apologize for any inconvenience this caused. ^Venette

Thank you for taking time to review this product. We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. Your feedback is especially important to us and your concerns will be shared with our product team. We apologize for any inconvenience this caused. ^Venette

Hi, Courtney. Thank you for sharing your experience with us regarding your LG Dryer (DLE6100W) model. We understand your concern about the Sensor Dry feature doesn’t accurately detect the dryness of your clothes. We strive to provide reliable, high-quality products that exceed our customer's needs and expectations.

One troubleshooting step we recommend is to clean the dryer’s sensor bars, which are usually located inside the drum. Over time, they can accumulate lint or fabric softener residue, which might interfere with their ability to sense moisture accurately. Gently wipe the sensor bars with a soft cloth and mild soap solution to ensure they’re functioning properly. For additional information related to concern, you may visit https://www.lg.com/us/support/help-library/lg-dryer-why-is-my-dryer-not-heating-not-drying-or-taking-a-long-time-drying--1432223739634.

If this doesn’t resolve the issue, please send us a private message on social media @LGUSSupport, and we’ll be happy to explore further solutions with you. ^Juvy

Hi there. Thank you for reaching us, we value the feedback you have given us. It's hard for us to hear that you had a negative experience with LG electric dryer, as we always do our best to provide our customers with the best support. Allow us to assist you with your LG concerns by sending us a private message on Facebook or Twitter using @LGUSSupport, and we would be pleased to help. ^Cris

Hi, Carl. Thank you for sharing your experience with us. We understand your concern about dealing with the loud noise from your LG Dryer (DLE6100M) model, especially after multiple visits from Geek Squad without a resolution. We strive to provide reliable, high-quality products that exceed our customer's needs and expectations. In situations like this, it's often helpful to check for any loose components inside the dryer, such as the drum or fan blades, which could be causing the noise. Additionally, if the dryer was installed improperly or the venting system was obstructed, this could also lead to excess noise. We’re happy you’ve found a solution that works better for you. Please don’t hesitate to reach out to us on social media @LGUSSupport if you ever need assistance in the future. We’re committed to helping you get the most out of your LG appliance. ^Juvy