Customer Ratings & Reviews

Hi, there. Thank you for sharing your experience with the LG Dryer (DLE6100W) model. We understand your concern about a brand-new appliance doesn't perform as expected—especially when you're relying on features like the Sensor Dry to make laundry easier, not harder. We strive to provide reliable, high-quality products that exceed our customer's needs and expectations.

Sensor Dry uses moisture and temperature sensors to detect when clothes are dry, but if load size, fabric type, or installation setup isn’t ideal, it may shut off too soon. For best results, we recommend loading similar fabric types together and avoiding small mixed loads. Also, ensure the lint filter and exhaust duct are completely clean and clear to allow full airflow. If the duct is even partially blocked, it can cause early cycle shutdowns.

We’re glad you found a solution that works for you, but if you'd like us to take a second look or assist with another LG product, please send us a private message on social media @LGUSSupport. We’re here to help. ^Juvy

This is unfortunate. Your feedback is appreciated and important in helping us to identify practices that drive customer satisfaction. We hope that you will consider LG for your product needs in the future. We apologize for any inconvenience this caused. ^Venette

We hate to hear your dryer doesn't work properly. But for this cases, we highly advised to our customers on checking first if "Energy Saver" is activated. This feature is designed to reduce energy consumption by operating the unit with air dry only. If you ever have any questions, please do not hesitate to reach out to our support team on Twitter via Facebook @LGUSSupport and use #VOC in your first message to our social media support team. To speak with an agent via phone, you can call 800.243.0000. There are policies and procedures in place to ensure resolutions are consistent and fair. I am confident that we will work to provide an agreeable resolution. We apologize for any inconvenience this caused. ^Venette

Hi, Nancy. Thank you for sharing your feedback about the LG Dryer (DLE6100W) model. We understand your concern about encountering issues with fitting and functionality, especially when it’s a new purchase, and you’ve faced challenges with returns and repairs. We strive to provide exceptional services that exceed our customer's needs.

Here are a few suggestions that might help: If you’re having trouble with the duct or power cord, make sure that you’re using the correct parts and that they are installed properly. Using a semi-rigid duct is often recommended for efficient airflow. If you need further assistance, please reach out to us on social media @LGUSSupport. We're here to support you and work towards a resolution. We appreciate your feedback and are committed to improving your experience with LG products. ^Juvy

Hi, Bill. Thanks for sharing what happened with your LG Dryer (DLE6100W) model order, and we understand the importance of a smooth delivery experience—especially when you’re looking forward to receiving a new appliance. While the retailer manages delivery and scheduling, we’re here to support you with anything related to the product itself. Once your dryer is reordered or delivered, one helpful step is to check that the exhaust vent is clear and properly connected before the first use, as this helps ensure strong drying performance from the start. For more guidance, visit https://www.lg.com/us/support/product/lg-DLE6100W.ABWEEUS. For further assistance, please send us an email at lgdigitalcare@lg.sprinklrsupport.com with your details so our team can assist you directly. ^Juvy

Hi, Monica. Thank you for sharing your feedback on our LG Dryer (DLE6100W) model. We understand the importance of having new, reliable appliances that function properly. We strive to provide high-quality products that meet our customer's needs. We want to assure you that your feedback is valuable to us, and we will address these issues with our team to improve our product's overall performance and quality. If you encounter any further issues or need additional assistance, please reach out to us on social media @LGUSSupport. ^Juvy

Hi, Bryan. Thank you for reaching out to us and sharing your experience on the LG Dryer (DLE7000W) model. We understand your concern about having a dryer that’s not working as expected, especially when it keeps shutting off prematurely and taking longer than usual to dry your clothes. We strive to provide reliable, high-quality products that exceed our customer's needs and expectations. To help resolve the issue, here are a few troubleshooting steps: Ensure the vent hose is clear of any lint or blockages and that the vent to the outside is open. Even small clogs can cause airflow problems that trigger the Flow Sense error. Make sure the lint filter is clean before every load. A clogged lint filter can also contribute to poor drying performance. Unplug the dryer for about 5 minutes, then plug it back in and try a new drying cycle to see if the issue persists. For more information, visit https://www.lg.com/us/support/help-library/lg-dryer-why-is-my-dryer-not-heating-not-drying-or-taking-a-long-time-drying--1432223739634. If the error continues, please send us a private message on social media @LGUSSupport with your model and details, and we’ll be happy to further assist you with troubleshooting or arranging a service visit. We’re committed to ensuring your dryer performs as it should. ^Juvy

Hello there, CaliphS. Thank you for sharing your experience with us. We understand your inquiry regarding the drying performance of your LG DLE6100W electric dryer. We're glad to hear that you're satisfied with the washer, and we’d like to help improve your experience with the dryer as well. If the unit isn’t fully drying larger loads, we recommend selecting a higher heat setting like "Heavy Duty" or "Cotton/Normal" and avoiding mixed fabric types in the same cycle. Also, make sure the lint filter is thoroughly cleaned after each use, and check that the exhaust duct is not kinked or clogged, as restricted airflow can affect drying performance.
https://www.bestbuy.com/site/lg-7-3-cu-ft-electric-dryer-with-sensor-dry-white/6529909.p?skuId=6529909
We’d love to take a closer look and assist you further—please send us a private message on Social Media @LGUSSupport and our team will be happy to help. —Renzo

Hi, there. Thank you for reaching out and sharing your experience regarding your LG Dryer (DLE6100M) model. We understand your concern about dealing with delays and lack of clarity, especially when your account has already been charged and no product has arrived. We strive to provide exceptional services and ensure a smooth experience.

While LG does not manage retailer-specific orders, the DLE6100M is a highly sought-after unit, and backorders may occasionally impact availability. We recommend reaching out to Best Buy customer service directly at 888-237-8289 and requesting a supervisor or case manager to escalate your concern, particularly regarding your billing and order status.

We’d still like to assist by noting your feedback and helping guide you further if needed. Please feel free to send us a private message on social media @LGUSSupport with your situation. We’ll do what we can to support and share the concern with our retail partners. ^Juvy

Let us help you with that! Send us a private message on Facebook or Twitter using @LGUSSupport and include #VOC, your contact info and model # and we would be happy to walk you through troubleshooting steps to resolve this issue. ^Jennifer

Hi there, Thank you for bringing this to our attention. We are sorry to hear about the issues you have been experiencing with your LG dryer just outside of the warranty period. We understand how frustrating it can be when appliances develop problems shortly after the warranty expires.

It is disappointing to hear that the dryer has started to make noise and the moisture sensor seems to be malfunctioning. We apologize for any inconvenience this has caused you. Our aim is to provide reliable and long-lasting products, and we regret that this has not been your experience.

We appreciate your feedback and will take it into consideration as we strive to improve our products and customer satisfaction. Please reach out to us on social media @LGUSSupport so we can help you further. ^Cris

Hi, there. Thank you for sharing your feedback with us. We understand your experience about your LG Dryer (DLE6100M) model not turning on and the issues you've had with its drying time. We strive to provide reliable, high-quality products and exceptional services to ensure a smooth experience.

A common reason for a dryer not turning on is a power issue. Check the circuit breaker and try unplugging the dryer for a few minutes before plugging it back in. For more information, visit these links: https://www.lg.com/us/support/help-library/lg-dryer-why-does-my-dryer-have-no-power--20150485198898 and https://www.lg.com/us/support/help-library/lg-dryer-why-is-my-dryer-not-heating-not-drying-or-taking-a-long-time-drying--1432223739634.

If you need further assistance, message us on social media @LGUSSupport. We're here to explore some possible solutions for you. ^Juvy

Hi there, JosephB. Thank you for sharing your experience with the delivery and installation of your LG DLE6100W electric dryer. We understand your inquiry regarding the cosmetic damage to the unit and the additional charge you incurred. This is certainly not the seamless experience we want our customers to have.

We'd like to gather more details about what happened during the delivery and installation of your dryer and explore how we can assist you. Please send us a private message on Social Media @LGUSSupport with your dryer's model and serial number, and our team will be more than happy to help.
https://www.bestbuy.com/site/lg-7-3-cu-ft-electric-dryer-with-sensor-dry-white/6529909.p?skuId=6529909
Please send us a private message on Social Media @LGUSSupport with your unit's model number and serial number, along with any relevant case numbers you may have from your previous interactions, and our team will be more than happy to explore possible solutions and provide support.
We appreciate your patience. —Renzo

Hi, Cynthia. Thank you for sharing your experience with us. We understand that having an issue with your LG Dryer (DLE6100W) model, especially when it comes to service and delivery. We strive to provide exceptional services and ensure a smooth and seamless experience. If the signal alert for the dryer isn’t working, a good first step is to check the settings and make sure the alert or end-of-cycle signal is enabled. Refer to the user manual for instructions on adjusting these settings. Since the issue involves delivery and service through Best Buy, we recommend contacting their customer service directly at 888-237-8289 to escalate the matter. In parallel, if you’d like us to look into any specific concerns related to the dryer itself, please send us a private message on social media @LGUSSupport with your purchase details and any relevant information. We’ll be happy to assist you further. ^Juvy

We hate to hear your dryer doesn't work properly. But for this cases, we highly advised to our customers on checking first if "Energy Saver" is activated. This feature is designed to reduce energy consumption by operating the unit with air dry only. If you ever have any questions, please do not hesitate to reach out to our support team on Twitter via Facebook @LGUSSupport and use #VOC in your first message to our social media support team. To speak with an agent via phone, you can call 800.243.0000. There are policies and procedures in place to ensure resolutions are consistent and fair. I am confident that we will work to provide an agreeable resolution. We apologize for any inconvenience this caused. ^Venette

Hi, ShariA. We are truly sorry to hear about the challenges you faced with your LG Dryer (DLE7000W) model and the service experience with Best Buy. Your feedback is deeply concerning, and we understand the frustration and inconvenience this has caused. This falls short of the level of support we strive to deliver, and we are committed to addressing this matter promptly. For help and guidance, you may visit this link: https://www.lg.com/us/support/help-library. If there's anything we can do to assist you with, or if you need further assistance, please send us a private message on Facebook or X (Twitter) using @LGUSSupport. We look forward to the opportunity to assist you and regain your trust in our products and customer service. ^Juvy

Hi, Pete. Thank you for communicating with us regarding your LG Dryer (DLE7000W) model. We understand how crucial it is to receive timely and effective assistance, especially when facing issues with our appliances. We aim to deliver outstanding products and services that fulfill our customers' requirements and anticipations. If you’re not receiving responses through the initial contact methods, consider requesting to escalate your case. Ask to speak with a supervisor or manager who can address your issue more effectively. Review your warranty coverage to ensure you’re aware of the terms and what’s included. This can help you understand your rights and the process for repairs or replacements.

For further assistance or if you have additional questions, please send us a private message on social media @LGUSSupport. We're here to help ensure that your issue is resolved promptly and satisfactorily. ^Juvy

We are sorry to hear of this mix up. Your feedback is appreciated and important in helping us to identify practices that drive customer satisfaction. If you ever have any questions please reach out to our support team on Facebook at @LGUSSupport and use #VOC in your first message to our social media support team.. To speak with an agent via phone, you can call 800.243.0000 We apologize for any inconvenience this caused. ^Venette