Customer Ratings & Reviews
- Model:
- DLG7151M
- SKU:
- 6532187
Rating by feature
- Capacity
Rating 4.8 out of 5 stars
- Dry Time
Rating 4.6 out of 5 stars
- Ease of Use
Rating 4.6 out of 5 stars
Customers are saying
Customers often highlight the 7.3 Cu. Ft. Gas Dryer with Sensor Dry's excellent overall performance, efficient drying capabilities, and quiet operation. Many appreciate its large capacity and ease of use, along with the various settings available. However, some users wish for an interior light and find the control panel could be more intuitive. The spaciousness and numerous features are also frequently praised.
This summary was generated by AI based on customer reviews.
Failed After a Year
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We've had this dyer for about a year and it stopped drying the clothes. I (thankfully) bought the extended warranty, which is a whole different story. It took a week for the repair guy to come out and he said it needs a new gas regulator. He also said it's a common problem, and it would take 7 to 10 days for the part to come in. My Maytag lasted 15 years with no issues. I bought the LG to match the washing machine. I'm not looking forward to being without a dry for 2-3 weeks every year when this reoccurs. Very disappointed.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We're responding to the issues and concerns regarding your LG dryer and/or parts. We are concerned about the tremendous loss and inconvenience caused by this issue. Due to the volume of customers needing parts for replacements and service technician visits, we're working tirelessly to provide every valued customer with the service they deserve with all available resources. We appreciate the patience it has taken to bear with us. Please contact us directly if you have further questions or concerns at 800-243-0000. ~Tanisha
Lg dryer
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This dryer does not heat as well as expected, trying on all settings and differs all the time.
No, I would not recommend this to a friendnot drying all the way...
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.something doesn't seem to be right: it doesn't dry turtle necks and flannel sheets on the first 60 min dry cycle...
No, I would not recommend this to a friendDisappointing
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.8 months into it and the dryer is not working, When we turn it on we smell gas fumes. Gas company connfirmed there is no gas leak but the automatic senser is malfunctioning. Using the manual feature still produces gas fumes.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Vyerah. Thank you for sharing your experience with us. We understand your concern about smelling gas fumes from your LG Dryer (DLG7151W) model, especially after only 8 months of use. Your safety is really important to us, and we’re here to help you sort this out as quickly as possible.
Since the gas company has confirmed there’s no leak, it seems like there might be an issue with the automatic sensor or another internal part. Just to be safe, we suggest not using the dryer until we can figure this out, since gas odors can be a bit concerning.
Feel free to send us a private message on social media @LGUSSupport, and our friendly team will help you connect with a certified technician who can inspect your dryer and fix any problems. We’re committed to resolving this for you in a safe and timely manner.
Thanks for being patient while we work together to make sure your dryer is working well. ^Juvy
Drier
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The drier takes 15 minutes longer to dry a load than the old one.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Robert. Thank you for sharing your experience with the LG Dryer (DLG7151W) model. We understand how important it is for your dryer to perform efficiently, and we’re here to help. We strive to provide reliable, high-quality products that exceed our customer's needs and expectations.
If your dryer is taking longer than expected to dry a load, we recommend checking the ventilation and ensuring that the vent hose is not clogged or obstructed, as poor airflow can significantly increase drying times. Additionally, make sure the dryer lint filter is clean, as a buildup can also reduce efficiency. For more help, you may visit https://www.lg.com/us/support/help-library/lg-dryer-why-is-my-dryer-not-heating-not-drying-or-taking-a-long-time-drying--1432223739634.
If everything seems clear and the issue persists, please send us a private message on social media @LGUSSupport, and our team will be happy to assist you with further troubleshooting or solutions to get your dryer working as it should. ^Juvy
LG dryer
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This dryer makes tons of noise and rattling sounds. It does not sensor dry. I always have to add 20 minutes additional to get the clothes dry. Not sure if this is how they all are or if mine is defective. Wouldn’t buy again.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We're sorry to hear that! Send us a private message on Facebook or Twitter using @LGUSSupport and include #VOC, your contact info and model # and we would be happy to see what we're able to do to assist. Thanks. ^Nikki
Does What It’s Supposed To
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased from the Outlet at good price. Con is that it only dries smaller loads.
No, I would not recommend this to a friendWasher dryer
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Washer dryer Third-party installers are not the best they could not install my side vent so I had to do it myself
I would recommend this to a friendFactory defect
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Gas heat exchange didn't work out of the box. Hooked it up DIY, spent wasted time troubleshooting the problem ran diagnostics several times only to have the dryer two me there's no gas. I swapped flex hoses which was more money and more time. Same issue persisted. Called customer service only to tell me they can't get the same dryer for another 2 weeks. Also had someone come out from best buy to confirm my suspicion. More wasted time/day. I had to settle for an electric dryer instead, because we needed a dryer asap. We already waited over a week for the gas dryer to be delivered.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Bmilesiv. Thank you for taking the time to review your LG Dryer (DLG7151W) model. We apologize for the inconvenience and frustration you experienced due to the factory defect and the delays in resolving the issue.
We understand how important it is to have a reliable and functional appliance, especially when time is of the essence. We appreciate your patience during this time and want to assure you that we are committed to resolving the issue to your satisfaction. If there is anything else we can do to assist you, please reach out to us on social media @LGUSSupport so we can help you further. We look forward to the opportunity to assist you and regain your trust in our products and customer service. ^Juvy
They don't care about customer needs.
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The door is designed to open either left or right, depending on which side of the washer the dryer is installed. We paid for delivery and installation and they installed it with the door opening the wrong way (so the door is in the way when transferring clothes from the washer to the dryer). They wanted an extra $129 for the 2-minute task of correcting the door swing.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, there. Thank you for taking the time to share your feedback on the LG Dryer (DLG7151W) model. We understand your concern about the installation of your unit. We aim to give great customer service and make sure installations go smoothly. Your feedback is important; we'll use it to improve our services. Please contact Best Buy customer service at 888-237-8289 to address your concerns, offer assistance, and discuss potential solutions. For more assistance, please reach out to us on social media @LGUSSupport. We're here to help. ^Juvy
- Cons mentioned:Interior lighting
Poor dryer
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Auto dry does not work as well as other model, no light in drum
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi there. Thank you for reaching us. I'm so sorry to hear that you're not satisfied with the Auto Dry function and the lack of light in the drum of your LG DLG7151W washer. I can imagine how frustrating it must be to experience issues with a product that's supposed to make doing laundry easier and more efficient.
First and foremost, I want to acknowledge your disappointment and apologize for the inconvenience. I understand that these features are important to you, and it's unacceptable that they're not functioning as expected.
I'd like to assure you that we take all customer feedback seriously and will do our best to get these issues resolved for you. Please reach out to us on social media @LGUSSupport so we can help you further. ^Cris
Lemon alert
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Brand new unit and it quit heating up the first day. The gas valve seems to be working intermittently. Now I have to wait for a replacement unit to be delivered. By the way, I bought the matching washer at the same time. It didn’t work either. Luckily I was able to fix it. I had to open up the back panel to find out that the water pump wasn’t plugged into the harness.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are sorry to hear of this mix up. Your feedback is appreciated and important in helping us to identify practices that drive customer satisfaction. If you ever have any questions please reach out to our support team on Facebook at @LGUSSupport and use #VOC in your first message to our social media support team.. To speak with an agent via phone, you can call 800.243.0000 We apologize for any inconvenience this caused. ^Venette
Get a speed queen instead
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not worth the money. Better than it’s washer counterpart so not a complete disaster. It could certainly do without the useless smart features that make it run indefinitely.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We sincerely thank you for taking the time to share your thoughts with us about your LG Gas Dryer. It's hard for us to hear that you had a negative experience, as we always do our best to provide our customers with the best support possible. We want to make this right. However, we need to switch to a platform that permits back-and-forth messaging before we can look into this further. We would be pleased to see what we can do to help. You may call us on our customer support line at (800) 243-0000, or send us a private message on Facebook or Twitter using @LGUSSupport with your contact number, and we'll be ready to help. ^Jolly
Don't buy this please! LG is the worst.
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Please do not for the love of god buy this dryer. It's been nothing but a pain. LG's customer service is the worst. They took over a month to figure out what part to use. Finally, I just got a replacement and now 2 months later, that one is having the same issue as the original one. Please save yourself the headache and buy something else.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. Your feedback is especially important to us and your concerns will be shared with our product team. If you have questions or further concerns, please reach out to our support team on Facebook at @LGUSSupport and use #VOC in your first message to our social media support team. We apologize for any inconvenience this caused. ^Venette
Install incomplete!
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not installed for wrong gas fitting Ale vs female. Not listed on prep list!
I would recommend this to a friendBrand response from LGAnswers
Posted .Hi Thank you for taking the time to leave us a review. Having a wonderful experience is what matters to us and we'd like to ensure that you are heard in your concern. We rely on our customers like you to let us know what we're doing right and wrong. We want to continue to provide the best experience possible. If you need more assistance with your LG Gas Dryer product, please send us a private message on Facebook or Twitter using @LGUSSupport and include your contact information, or call us at (800) 243-0000 and we'll be happy to assist. ^Jai.
Mr
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.New dryer but not working,even charge for another same modern
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Sam. Thank you for reaching out about your LG Dryer (DLG7151W) model. We understand how frustrating it can be to have a new appliance that isn’t working as expected.
If you're experiencing issues with it not functioning, we recommend checking the power supply and ensuring that all connections are secure. Sometimes a simple reset can help. However, if the problem persists, we’d love to assist you further.
Please send us a private message on social media @LGUSSupport, and our team will be more than happy to explore potential solutions with you. We appreciate your patience and look forward to helping you get this sorted out. ^Juvy
Returned
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Did not work, it kept throwing a gas code and there was nothing wrong with the gas connection. Returned it and exchanged for an electric LG and it is amazing.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, CharlieA. Thank you for taking the time to share your experience with the LG Dryer (DLG7151W) model. Learning about the challenges you faced with the unit was concerning. We're glad you found a suitable alternative with our electric LG model. Your feedback is valuable to us, and we will use it to ensure we continue providing high-quality products and services. If there's anything we can do further to assist you, please reach out to us on social media @LGUSSupport so we can help you further. ^Juvy
Not a good choice.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The lint trap has lint on both sides of filter. Not good! I can’t control the minutes, it won’t let you..
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Jenny. Thank you for sharing your feedback on your LG Dryer (DLG7151W) model. We regret to hear about the inconvenience you have experienced with the lint trap and the inability to control the minutes. Our team is committed to ensuring that our products meet the highest standards, and we will consider your feedback to improve future designs. Regarding the inability to control the minutes, our dryers are designed to provide efficient and automatic drying cycles; however, we understand that individual preferences may vary. If you require any further assistance or have any additional concerns, please reach out to us on social media @LGUSSupport so we can help you further. We're here to help you every step of the way. ^Juvy
Didn’t even work
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I received my first dryer it didn’t work so they sent another and that one didn’t work so I made them take it all back
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Clarese. Thank you for sharing your experience with the LG Dryer (DLG7151W) model. We understand your concern about receiving two non-functioning dryers and dealing with the problem of returning them. We strive to provide high-quality products and exceptional services to ensure a smooth and seamless experience. To help ensure a smoother experience in the future, ensure that the dryer is installed correctly and that all connections are secure. Sometimes, issues can arise from improper installation. If you need further assistance with LG products or have any additional questions, feel free to send us a private message on social media @LGUSSupport. We’re here to help and ensure you have a positive experience with our products. ^Juvy
Delayed delivery >1 month
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Delayed delivery over one month from previous delivery date.
I would recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Logan. Thank you for sharing your feedback on the LG Dryer (DLG7151M) model. We're sorry to hear about the delayed delivery of your order. We strive to provide excellent customer service and ensure a smooth and seamless experience. We recommend contacting Best Buy customer service with your order details at 888-237-8289 for an accurate delivery date. For more help, please reach out to us on social media @LGUSSupport. ^Juvy