Customer Ratings & Reviews

Hi, Hillairy. Thank you for sharing your experience with the LG Dryer (DLG6101W) model. We understand how important it is for your clothes to dry effectively, and it’s great to hear your suggestions regarding delicate items. We strive to provide reliable, high-quality products exceeding our customer's needs and expectations. If you’re consistently finding that the dryer doesn’t perform well on lower settings, we recommend checking the lint filter and ensuring that the venting system is clear, as these can impact drying efficiency.

If you have any specific concerns or need assistance, please reach out via private message on social media @LGUSSupport. We're here to help!

Thank you for your feedback, and we hope to enhance your drying experience moving forward. ^Juvy

Hi, Don. Thank you for sharing your feedback with us regarding the LG Dryer ( DLG6101W) model. We understand your concern about your clothes that are consistently coming out damp after drying. We strive to provide reliable, high-quality products that exceed our customer's needs and expectations.
One troubleshooting step to try is ensuring that the lint filter and vent hose are thoroughly cleaned. A clogged vent can prevent the dryer from circulating air properly, which can lead to damp clothes even after a full cycle. Also, check the venting system to make sure there are no blockages or kinks that could restrict airflow.

Additionally, try adjusting the drying cycle based on the type of fabric you're drying. Some cycles may work better for heavier loads, while others are optimized for lighter materials. For more help, visit https://www.lg.com/us/support/help-library/lg-dryer-why-is-my-dryer-not-heating-not-drying-or-taking-a-long-time-drying--1432223739634.

Please send us a private message on social media @LGUSSupport, and our team will be more than happy to assist you in troubleshooting and exploring solutions. We’re here to ensure that you get the best performance from your unit. ^Juvy

Hello there. Thank you for sharing your experience with us regarding your LG DLG7001W Gas Dryer. We understand your inquiry and want you to know that your concerns are important to us.

Although the model you've mentioned is a dryer, and it sounds like the issue is related to a leaking washer, we still want to make sure you’re fully supported. If your washer is leaking, we recommend checking the inlet hoses and drain hose connections to ensure they are secured properly and not damaged. Also, make sure the unit is level and that no detergent is overused, which can lead to excess suds and leaks.
https://www.bestbuy.com/site/lg-7-3-cu-ft-gas-dryer-with-sensor-dry-white/6450830.p?skuId=6450830
We’d love the opportunity to review your case in more detail. Please send us a private message on social media @LGUSSupport so our team can help look into this further and explore all possible solutions for both your washer and dryer concerns. We appreciate your patience and are here to help. —Renzo

Hi, Sharon. Thank you for sharing your experience with the LG Dryer (DLG7001W) model. We understand your concern about a dryer that doesn’t perform as expected, especially after multiple service visits.

If you decide to give LG another chance in the future, we recommend ensuring that all settings are correctly configured, as this can sometimes affect heating performance.

If you have any further questions or need assistance with a different model, please send us a private message on social media @LGUSSupport. We're here to help and would be happy to assist you. We appreciate your patience and hope you find a solution that meets your needs. ^Juvy

Hi, there. Thank you so much for taking the time to review the LG Dryer (DLG6101W) model. We understand the importance of a dryer that effectively dries your clothes. We aim to offer reliable, top-notch products that meet our customer's needs and expectations. You may visit https://www.lg.com/us/support/help-library/lg-dryer-why-is-my-dryer-not-heating-not-drying-or-taking-a-long-time-drying--1432223739634#. For further assistance, please reach out to us on social media @LGUSSupport. ^Juvy

Hi, Liz. Thank you for sharing your experience with LG Dryer (DLG7001W) model. We're sorry to hear about the unit's drying performance. We aim to provide reliable, high-quality products that meet our customer's needs and expectations. In the meantime, you may visit https://www.lg.com/us/support/help-library/lg-dryer-why-is-my-dryer-not-heating-not-drying-or-taking-a-long-time-drying--1432223739634. Regarding credit, we recommend contacting Best Buy customer service at 888-237-8289. If there's anything we can do to assist you further, please reach out to us on social media @LGUSSupport. ^Juvy

We are sorry to hear of this mix up. Your feedback is appreciated and important in helping us to identify practices that drive customer satisfaction. If you ever have any questions please reach out to our support team on Facebook at @LGUSSupport and use #VOC in your first message to our social media support team.. To speak with an agent via phone, you can call 800.243.0000 We apologize for any inconvenience this caused. ^Venette

We are sorry to hear of this mix up. Your feedback is appreciated and important in helping us to identify practices that drive customer satisfaction. If you ever have any questions please reach out to our support team on Facebook at @LGUSSupport and use #VOC in your first message to our social media support team.. To speak with an agent via phone, you can call 800.243.0000 We apologize for any inconvenience this caused. ^Venette

We are sorry to hear your experience with the delivery and installation was less than satisfactory. Thank you for bringing this to our attention. It help us continue to work towards improving the overall customer experience. If you have questions or further concerns, please reach out to our support team on Facebook at @LGUSSupport. To speak with an agent via phone, you can call 800.243.0000. There are policies and procedures in place to ensure resolutions are consistent and fair. I am confident that we will work to provide an agreeable resolution. ^Venette

Hi there, Thank you for bringing this to our attention. I'm sorry to hear about your experience with your dryer breaking after the first cycle. It's disappointing to hear that this is a common issue with the pilots from the factory. We understand how frustrating this must be for you, and we apologize for any inconvenience this has caused. Please reach out to us on social media @LGUSSupport so we can help you further. ^Cris

Hi, there. We appreciate you taking the time to share your experience with the LG Dryer (DLG6101W) model. We understand the disappointment caused by the unit's drying performance. We assure you that your experience does not reflect the high standards we strive to maintain. We're here to help you fix the issue promptly. Please visit this link: https://www.lg.com/us/support/help-library/lg-dryer-why-is-my-dryer-not-heating-not-drying-or-taking-a-long-time-drying-CT10000011-1432223739634. If you require further assistance, please reach out to us on social media @LGUSSupport so we can help you further. We're here to assist you and provide any additional support you may need. ^Juvy

We are sorry to hear of this mix up. Your feedback is appreciated and important in helping us to identify practices that drive customer satisfaction. If you ever have any questions please reach out to our support team on Facebook at @LGUSSupport and use #VOC in your first message to our social media support team.. To speak with an agent via phone, you can call 800.243.0000 We apologize for any inconvenience this caused. ^Venette

Hi, Nena! We appreciate your feedback! If we can ever help with your dryer, be sure to let us know. ^Ian