Customer Ratings & Reviews
- Model:
- DLG7101W
- SKU:
- 6273802
Rating by feature
- Ease of Use
Rating 4.5 out of 5 stars
- Value
Rating 4.4 out of 5 stars
- Quality
Rating 4.5 out of 5 stars
Customers are saying
Customers commend the 7.3 Cu. Ft. Gas Dryer with Sensor Dry for its ease of use, quiet operation, and energy efficiency. Positive feedback also highlights its drying performance and large capacity, making it suitable for families. A minor drawback mentioned by some customers is the absence of an interior light. Overall, the dryer receives praise for its functionality and effectiveness.
This summary was generated by AI based on customer reviews.
Ok
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Its ok. Wash cycles take forever though. Not the worst but i have had better.
No, I would not recommend this to a friendGreat dryer
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Work okay but doesn’t come with light you olmost see the cloths on night even with light on on house
I would recommend this to a friendSensor dry feature holds it back
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nice overall but the sensor dry feature doesn't always get your clothes completely dry.
No, I would not recommend this to a friendThe dryer's fine - installation was TERRIBLE!!!
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The dryer seems fine, but installation by Best Buy's Geek Squad was COMPLETELY INCOMPETENT! Instead of properly clamping the air vent to the back of the dryer, the installers taped it to the dryer, and the air vent quickly detached from the dryer, venting hot humid air and lint into my house. I had to wait 6 days for another appointment with Geek Squad to have the dryer installed properly. The 2nd installers properly clamped the air vent to the dryer but, in the process, crushed the air vent hose so that I wound up with a blockage in the hose and once again couldn't use the dryer. This is completely inexcusable, and I will never again use Best Buy for appliance installation or repair.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are sorry to hear your experience with the delivery and installation was less than satisfactory. Thank you for bringing this to our attention. It help us continue to work towards improving the overall customer experience. If you have questions or further concerns, please reach out to our support team on Facebook at @LGUSSupport and use #VOC in your first message to our social media support team.. To speak with an agent via phone, you can call 800.243.0000. There are policies and procedures in place to ensure resolutions are consistent and fair. I am confident that we will work to provide an agreeable resolution. ^Venette
Not particularly impressed
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Difficult to see the display and have to use a flashlight in order to press the settings. Seems to run (and run) much longer than one would think it takes to simply dry clothing.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Thank you for your review of this LG dryer. I am sorry to hear that it did not meet your expectations due to the control panel.
Your feedback is very important to us and the control panel concerns will be shared with our product team.
If you have concerns or questions, you can contact our Customer Support by any of the below options:
Phone: 1-800-243-0000
LiveChat: https://www.lg.com/us/support/chatbot
Email: https://www.lg.com/us/support/email-appointment
Facebook Messenger: https://www.facebook.com/LGUSA/
Twitter: @LGUSSupport
The LG Community Forum is also a great resource for getting help from other LG customers: https://lgcommunity.us.com/
READ REVIEW - buyer beware
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased in May 2020 and it broke down 7 short months later. LG referred us to Goodman Solutions, an authorized repair service, and they were HORRIBLE. Hands down the worst customer service experience ever. Will pay someone local to fix then donate the dryer to a non-profit and buy and simple, push-button dryer from a manufacturer other than LG.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We regret you did not receive support in resolving the issue and we hope that you are willing to
allow us another opportunity to assist. Please contact LG Customer Support by direct message
via Twitter (@LGUSSupport) or Facebook Messenger (https://www.facebook.com/LGUSA/).
You can also call us at 800-243-0000. Please provide your contact information, model/serial
numbers of the TV and date of purchase, and we will be happy to assist you.^Venette
Bad news
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I still don't have it. The first delivery said it was damaged and did not go on the truck. No one ever contacted us. We have called many many times no one returns our calls. We think it get straight still nothing!!!! I will let you what I think if I ever get the dryer. Can't get much worse.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are sorry to hear your experience with the delivery and installation was less than satisfactory. Thank you for bringing this to our attention. It help us continue to work towards improving the overall customer experience. If you have questions or further concerns, please reach out to our support team on Twitter via @LGUSSupport or on Facebook at https://www.facebook.com/LGUSA/. To speak with an agent via phone, you can call 800.243.0000. There are policies and procedures in place to ensure resolutions are consistent and fair. I am confident that we will work to provide an agreeable resolution. ^Venette
i was not told you were having a 40% off sale
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I HAVE BOTH ALL MY APPLIANCES FROM BEST BUY I DONT FELL IWAS GIVEN THE BEST SERVICE ALSO WHEN I REJOINED GYKEE I WAS TOLD THERE WAS NO SPECIAL THE FOLLOING WEEK I EMAILED AND YOU OFFERD ME THE SPECIAL OF 100 DOLLARS OFF I NEED BETTER SERVICE FROM A PLACE LIKE BEST BUY
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Thank you for taking time to review this product. We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. Your feedback is especially important to us and your concerns will be shared with our product team. We apologize for any inconvenience this caused. ^Venette
Buy elsewheres
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I'm not sure which is worse, the fact that the dryer stopped drying after 29 days or the fact that Best Buy won't do anything. I have to deal with the manufacturer. This is why i will never buy from them again.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Understandably, this is frustrating. We are sorry that your units are not working properly. LG absolutely cares and we confidently stand behind our products. Please reach out to our support team on Facebook at @LGUSSupport and use #VOC in your first message to our social media support team.. To speak with an agent via phone, you can call 800.243.0000. There are policies and procedures in place to ensure resolutions are consistent and fair. I am confident that we will work to provide an agreeable resolution. ^Venette
Defective
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Installed item and immediately received error notice on screen. Everything was connected properly but dryer was defective out of the box and would not run. Returned item and purchased different brand.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .This is unfortunate. Your feedback is appreciated and important in helping us to identify practices that drive customer satisfaction. We hope that you will consider LG for your product needs in the future. We apologize for any inconvenience this caused. ^Venette
Poor service delivery
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Terrible delivery & install. The delivery men had no clue how to attach dryer & told me to hire a plumber. They got out u tube, trying to figure out the gas. Scared me to death
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are sorry to hear your experience with the delivery and installation was less than satisfactory. Thank you for bringing this to our attention. It help us continue to work towards improving the overall customer experience. If you have questions or further concerns, please reach out to our support team on Twitter via @LGUSSupport or on Facebook at https://www.facebook.com/LGUSA/. To speak with an agent via phone, you can call 800.243.0000. There are policies and procedures in place to ensure resolutions are consistent and fair. I am confident that we will work to provide an agreeable resolution. ^Venette
Broke less than a week in
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This dryer broke in less than a week in. It quit turning on! I tried different plugs but my washer ran fine on the same plug. Dealing with BestBuy on this has been horrendous.
No, I would not recommend this to a friendLousy and lazy installers
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I would be able to rate it if Bedt Buy installed it properly The drywr soes not work Gives a D 80 code
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are sorry to hear your experience with the delivery and installation was less than satisfactory. Thank you for bringing this to our attention. It help us continue to work towards improving the overall customer experience. If you have questions or further concerns, please reach out to our support team on Facebook at @LGUSSupport and use #VOC in your first message to our social media support team.. To speak with an agent via phone, you can call 800.243.0000. There are policies and procedures in place to ensure resolutions are consistent and fair. I am confident that we will work to provide an agreeable resolution. ^Venette
miss leading sales
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Due to the lack of Best Buy to supply the conversion kit Dryer was not accepted........
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Thank you for taking time to review this product. We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. Your feedback is especially important to us and your concerns will be shared with our product team. We apologize for any inconvenience this caused. ^Venette
Dryer
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.When they delivered the dryer they made a big scratch on it.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .It is unfortunate that the delivery and the installation process was a bad experience. Your feedback is appreciated and important in helping us to identify practices that drive customer satisfaction. If you ever have any questions please reach out to our support team on Twitter via @LGUSSupport or on Facebook at https://www.facebook.com/LGUSA/. To speak with an agent via phone, you can call 800.243.0000 We apologize for any inconvenience this caused. ^Venette
have not recived them yet
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.IT WOULD BE GREAT IF I GOT THEM. I HAVE NOT RECIVED THEM VET.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are sorry for the delayed availability of products. We are working as quickly as possible to make our products available. We appreciate your commitment to the LG brand. Please bear with us as we navigate uncharted waters to resolve the delay. Again, we apologize for the delay and any inconvenience it has caused. ^Venette
- Pros mentioned:Overall performance
Sensor Dry Technology is a PLUS
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Compared to our Electric Dryer, it is more efficient, dries the clothing more evenly, The Sensor Dry technology is fantastic, and the dryer plays a little tune when its ready, we dont have to iron as many shirts and pants or dress clothes anymore. All thanks to the Sensor dry
I would recommend this to a friend Great dryer.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Easy install, including flipping the door to other side. Great dryer for value. Easy to figure out and adjust settings.
I would recommend this to a friendWill never buy another LG product.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I’ve had this dryer for 4 months. It stopped heating a month ago and I’ve been jumping through hoops to get their assigned repair company out to work on it. They’ve been here 3 times in the last month and I now find out theirs a manufacturer’s defect. I’ve been without a dryer during the holidays for a month because Lg wouldn’t allow their repair company to order more than one part at a time. I have felt completely hand cuffed by LG and there’s no one who is willing to help me. The poorest customer service I’ve ever experienced!
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .That's not good! We're sorry to see that you've run into these issues with your dryer. We'll need to gather some additional details from you in order to see how we can best assist. Please reach out to a specialist via Twitter @LGUSSupport or via Facebook https://www.facebook.com/LGUSA/ ^CP
A good 2 years
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Failed just before 3 years.burning smell, shaking. Vents were clear and no obvious contributing factors
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Jeff. Thank you for taking the time to review the LG Dryer (DLG7101W) model. We're sorry to hear about the issues you've experienced with your dryer. We strive to provide reliable, high-quality products that meet our customer's expectations and satisfaction, but we missed the mark this time. Please visit https://www.lg.com/us/support/help-library/lg-dryer-common-noises-during-the-dry-cycle--20153081341056we have fallen short of your case. For further assistance, please reach out to us on social media @LGUSSupport. ^Juvy