Customer Ratings & Reviews

Hi, Michael Thank you for taking the time to share your experience with us. We understand your concern about dealing with these ongoing issues with your LG Dryer (DLG7001W) model. We strive to provide reliable, high-quality products that exceed our customer's needs and expectations. Regarding the moisture sensors, we can provide guidance on checking and calibrating them if needed. Sometimes, cleaning the moisture sensors with a soft cloth can help improve their accuracy. If that doesn't resolve the issue, we can explore other diagnostic steps to ensure your dryer is working properly. As for the installation issues, it sounds like there were some complications with the gas and water connections that were overlooked during the initial setup. We recommend contacting Best Buy customer service again at 888-237-8289 to address this concern directly, and our team can help clarify any specifics you might need when discussing the situation with them. Regarding the LG ThinQ app, while the app should be compatible with your dryer model, it's possible there may be an issue with the connection or setup. We can guide you through troubleshooting the app and ensuring it’s properly synced with your device. For quick help, visit https://www.youtube.com/watch?v=PmAB7JlXevU. Please send us a private message on social media @LGUSSupport, and we'll work with you directly to resolve these issues and ensure everything is functioning as it should. We truly appreciate your patience, and we’re here to support you through every step. ^Juvy

Hi, Rose. Thank you for taking the time to share your experience with your LG Dryer (DLG7001W) model. We understand your concern about your laundry that isn’t drying properly, especially after multiple cycles. We strive to provide reliable, high-quality products that exceed our customer's needs and expectations.

If the dryer is taking several attempts to dry a single load, we recommend checking that the exhaust vent is not kinked, blocked, or overly long, as restricted airflow is a common cause of damp loads. Also, ensure that you're using the correct dry cycle setting (such as "Heavy Duty" for towels), and try adjusting the dry level to "More Dry" for improved performance. Cleaning the lint filter and moisture sensors inside the drum can also help the unit detect dampness more accurately. For more help, visit https://www.lg.com/us/support/help-library/lg-dryer-why-is-my-dryer-not-heating-not-drying-or-taking-a-long-time-drying--1432223739634.

We want to make this right for you and help restore your confidence in your LG dryer. Please send us a private message on social media @LGUSSupport so we can provide further support and explore the best solution for your situation. We truly appreciate your patience as we assist you. ^Juvy

Hi, there. Thank you for taking the time to review the LG Dryer (DLG7001W) model. We appreciate your feedback and sincerely apologize for the inconvenience you experienced with the faulty igniter upon delivery.

We understand how frustrating it must have been to receive a dryer that was not functioning properly. We apologize for the disappointment and the delay it caused in your laundry routine. Your satisfaction is of utmost importance to us, and we are committed to resolving this issue as quickly as possible.

We are glad to hear that Best Buy is scheduled to repair the dryer in a few days. Our dedicated team will work diligently to ensure that the igniter is repaired and that your dryer functions properly from then on. For additional help, you may visit this link: https://www.lg.com/us/support/help-library/why-is-my-lg-dryer-not-heating-not-drying-or-taking-a-long-time-drying-CT10000011-1432223739634. If you need further assistance with your LG product, please send us a private message on Facebook or X (Twitter) using @LGUSSupport. We are here to assist you and provide any additional support you may need. ^Juvy

Hi, Tina. We appreciate you taking the time to share your experience with the LG Dryer (DLG6101W) mdoel. We understand your concern about encountering loud operational noise even after a replacement. We strive to provide reliable, high-quality products that exceed our customer's needs and expectations.

This unit is designed with a LoDecibel motor to minimize noise during operation. If the dryer is making unusually loud or strange sounds, it may be due to installation factors such as uneven flooring, improper venting, or items trapped in the drum baffles. In many cases, ensuring the unit is level and checking the exhaust duct for obstructions can significantly reduce noise levels. For more help, visit https://www.lg.com/us/support/help-library/lg-dryer-common-noises-during-the-dry-cycle--20153081341056.

We’d still like to learn more about what happened and share your experience with our product team. If you’d be open to it, please send us a private message on social media @LGUSSupport so we can follow up with you. ^Juvy

Hi, there. Thank you for taking the time to review the LG Dryer (DLG6101W) model. We're sorry to hear about the unit's drying performance. Regarding the countdown timer for the remaining time, we aim to provide efficient and user-friendly appliances, but this has not been your experience. You can get help with the drying performance by visiting this link: https://www.lg.com/us/support/help-library/lg-dryer-why-is-my-dryer-not-heating-not-drying-or-taking-a-long-time-drying-CT10000011-1432223739634. If you need more assistance, feel free to reach out to us on social media @LGUSSupport. ^Juvy

Hi, there. Thank you for reaching out and sharing your experience with the LG Dryer (DLG6101W) model. We appreciate your honesty and regret for the inconvenience you experienced with the product.


We understand how frustrating it can be to receive a brand-new product that is not functioning properly. It's disheartening to learn about the delay in resolving the issue and the inconvenience caused by the multiple repair visits. We assure you that we take your feedback seriously and will use it to improve our processes and prevent similar issues from occurring in the future. If there's anything else we can further assist you, please reach out to us on social media @LGUSSupport so we can help you further. We're here to assist you and provide any additional support you may need. ^Juvy

Hi there. Thank you for reaching us. I am so sorry to hear that the dryer you purchased from us was defective and had to be returned. I can only imagine how frustrating that must have been for you.

I want to acknowledge the inconvenience this has caused and assure you that we are taking immediate action to address the issue. I understand that the store was unable to confirm when another dryer would be available, which led to the cancellation of your entire purchase.

Please know that we value your business and appreciate the trust you have placed in our brand. I want to make things right, so I'd like to offer a special gesture of goodwill as a token of apology. Please reach out to us on social media @LGUSSupport so we can help you further. ^Cris

We appreciate you sending us your feedback. Please know that your thoughts are important to us as it will be shared with our marketing and product teams to meet your expectations moving forward. Meanwhile, if you need further assistance, send us a private message on Facebook or Twitter using @LGUSSupport and include your contact information or call our Customer Service at (800)243-0000. Thank you ~Tanisha

Hi, there. We are grateful for reviewing your recent experience with the LG Dryer (DLG6101W) model. We regret the inconvenience caused by the issues you have experienced with the product and understand how frustrating it can be when a newly purchased appliance requires repair shortly after use. This is not the level of quality and longevity we strive to deliver. We are here to help. To address this, we recommend contacting Best Buy customer service at 888-237-8289 for immediate assistance. If there's anything else we can do to assist you, please reach out to us on social media @LGUSSupport so we can help you further. We're here to assist you and provide any additional support you may need. ^Juvy