Customer Ratings & Reviews
- Model:
- DLE7400VE
- SKU:
- 6492269
Rating by feature
- Capacity
Rating 4.9 out of 5 stars
- Dry Time
Rating 4.7 out of 5 stars
- Ease of Use
Rating 4.7 out of 5 stars
Customers are saying
Customers commend the 7.3 Cu. Ft. Smart Electric Dryer with EasyLoad Door for its innovative door design, superior drying performance, and ease of use. Many appreciate its quiet operation and ample capacity, finding it efficient for handling large loads, including bulky items like comforters. Positive feedback consistently highlights the dryer's overall performance and energy efficiency. There were no negative customer comments reported.
This summary was generated by AI based on customer reviews.
Installation needs work
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This drier has many good features, but the installation needs work. When My wife cleaned behind it, I notice that the clamps were not installed. Instead of venting to the outside of the house, all the dust was vented inside the laundry room.
I would recommend this to a friendDryer.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love how the clothes don't come out wrinkle. Great buy.
I would recommend this to a friendBest Buy is amazing
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The service was awesome and really fast setup time.
I would recommend this to a friendNot the best choice
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not the best choice, have had it for little over a year and its already giving problems, whats worse is that the warranty only covers any problems for a year.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Natalie. Thank you for sharing your experience with us. We understand your concern about your LG Dryer (DLE7400VE) model starts having issues just after the first year. We're here to help you out and want to make sure you get the support you need.
To start, it might be a good idea to check the dryer’s settings and make sure everything's connected properly. Also, take a peek at the vent and filter for any lint buildup, as that can sometimes affect how well it works. If you’d like more info related to this issue, feel free to check out this link: https://www.lg.com/us/support/help-library/lg-dryer-why-is-my-dryer-not-heating-not-drying-or-taking-a-long-time-drying--1432223739634.
Whenever you're ready, just send us a private message on social media @LGUSSupport, and our team will be more than happy to dive deeper into this with you and help with troubleshooting or what steps to take next. We really appreciate your patience, and a're here to make sure we get everything sorted out for you. ^Juvy
THE DYER IS USELESS TRASH
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I will never buy another LG appliance in my life time. After a 1yr & 1 month the dryer stopped working. I paid $865.99 for the dryer, unfortunately I didn’t purchase the warranty from Best Buy nor LG. The sensor keeps sounding off telling me to change the filter and will not stop until I unplug it. LG told me that Best Buy installed the wrong vent hose, Best Buy came out & changed it to a Rigid vent hose & it’s still not working. I’m getting the run around from LG, the last person I spoke with today said that it could take over 30 days before a 3rd party could fix it or LG replace it. DON’T WAIST YOUR MONEY
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, there. Thank you for sharing your experience with your LG Dryer (DLE7400VE) model. We understand your concern about encountering issues shortly after the warranty period ends. we strive to provide reliable, high-quality products that exceed our customer's needs and expectations. For the sensor alert, we recommend ensuring that the lint filter and exhaust ducts are thoroughly cleaned, as blockages can trigger the filter alarm and affect performance. For more help, you may visit https://www.lg.com/us/support/help-library/lg-dryer-how-to-perform-dryer-maintenance--1428690638456.
We value your feedback and want to ensure your concerns are resolved. Please send us a private message on social media @LGUSSupport so our team can review your case, provide additional troubleshooting, and explore potential solutions. We’re committed to assisting you and appreciate your patience. ^Juvy
Disappointed
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.One of the best selling features was the “automatic sensor for automatic drying”. It doesn’t work. Clothes come out damp every time. We must manually dry every load for a long time.
No, I would not recommend this to a friendNo Heat
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.If you're not there when it stops drying, You are unable to get the dryer to heat your clothes To get the wrinkles out. You literally have to start over.
I would recommend this to a friendEverything comes out damp.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The sensor dry function is garbage. Even if you increase the dryness setting, things still come out not completely dry after running the default settings. Not sure how energy efficient drying your clothes twice is? Some of the touch buttons do not respond well and gets frustrating trying to adjust whe doing time dry.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Brian. Thank you for sharing your experience with the LG Dryer (DLE7400VE) model. We're sorry to hear about the challenges you've encountered with the sensor dry function and touch buttons. We aim to offer reliable, high-quality products that meet our customers' expectations. For more assistance, visit https://www.lg.com/us/support/help-library/lg-dryer-why-is-my-dryer-not-heating-not-drying-or-taking-a-long-time-drying-CT10000011-1432223739634. You can also please reach out to us on social media @LGUSSupport. ^Juvy
Best buy's installation extra long problematic
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We got this in Feb 12. But the product was delivered on April 28. Best buy wanted to charge extra for installation. We still haven't used it
No, I would not recommend this to a friendWorst Buy (LG)
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this less than a year ago, and it worked beautifully, until one of its chips failed. LG promptly sent a technician, who said the part was on backorder. LG’s customer service is terrible—I’ve just learned this now—and their draconian policies mean that I may have to wait 30+ days before they can sort out a solution. This is because it is under manufacturer’s warranty, and the additional Geek Squad support cannot be used. What an awful limbo to be stuck in. Buyer beware of anything from LG. Terrible customer service, no way to speak with an empowered manager. Look elsewhere for more reliable products and service
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, there. Thank you for sharing your feedback on your LG Dryer (DLE7400VE) model. We understand how crucial it is to receive timely and effective assistance, especially when facing issues with our appliances. Our goal is to deliver outstanding products and services that fulfill our customers' requirements and anticipations. We are committed to finding a way to make it right. Please reach out to us on social media @LGUSSupport to assist you in any way we can, and we are dedicated to ensuring your complete satisfaction. ^Juvy
Display alert
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Display shows D80 many times at the end of cycle. I don't know what it is since you guys installed it.
I would recommend this to a friendPoor functionality
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This dryer does not dry medium loads well; much less larger loads. Takes a long time to get a small load dry.
No, I would not recommend this to a friendWill never buy another LG product
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.One of the worst products I've ever bought from Best Buy I've had them less than 2 years and I've already had i to have the dryer repaired it's constantly destroying clothes and not washing them completely I would not waste my money.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hello there, Moses Thank you for sharing your experience with us. We understand your inquiry concerning your LG dryer model DLE7400VE and the issues you’ve encountered with garment care and overall performance. To help protect fabrics in the meantime, please verify that the drum is clear of any loose hardware or sharp objects, clean the lint filter before every load, and select a gentle or low-heat cycle for delicate items. We’d like to review your unit’s history and explore additional solutions tailored to your setup.
https://www.bestbuy.com/site/lg-7-3-cu-ft-smart-electric-dryer-with-easyload-door-graphite-steel/6492269.p?skuId=6492269
Please send us a private message on Social Media @LGUSSupport so our team can assist you further. We appreciate your patience. —Renzo
Lg dryer
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It takes multiple cycles to dry towels. Other clothes dry ok.
No, I would not recommend this to a friendJunk
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Got this dryer about a year ago and it makes metal on metal noises. Now, best buy can’t replace this one (yes I have the warranty), so im stuck getting a mismatch dryer unless I want to pay for a new washer. I’ve talked with customer service for over 2 months to resolve this issue but I am being told basically to just settle for a lesser, mismatch dryer.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Justin. Thank you for sharing your feedback regarding the LG Dryer (DLE7400VE) model. We understand your concern about dealing with a recurring noise issue and the challenges in resolving it with customer service. We strive to provide reliable, high-quality products that exceed our customer's needs and expectations.
To address the metal-on-metal noise, we recommend checking for any loose or obstructed parts in the drum area. Sometimes, small objects or fabric can get caught, causing friction. Additionally, if the dryer’s internal parts such as the drum rollers or bearings are worn out, they could contribute to the noise. For more information, you may visit https://www.lg.com/us/support/help-library/lg-dryer-common-noises-during-the-dry-cycle--20153081341056.
We'd like to assist further in finding a suitable solution. Please send us a private message on Social Media @LGUSSupport, and we’ll work to address the issue and explore options to get this resolved for you. ^Juvy
We appreciate your patience and want to ensure you're fully satisfied with your LG products.
Look for something else
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.If you have a large family and do multiple loads a day, you should look for something different. This model has gone out on us only having it for two years.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, there. Thank you for sharing your experience with us. We appreciate your feedback on the LG Dryer (DLE7400VE) model and understand how important it is to have a reliable dryer that keeps up with a busy household. We strive to provide high-quality products and ensure a smooth experience. This model features a 7.3 cu. ft. capacity and Sensor Dry technology for efficient handling of large loads.
As a tip, check the FlowSense Duct Clogging and Lint Filter indicators to ensure optimal airflow, and use the Smart Diagnosis feature via the LG ThinQ app to identify any issues. For more help, visit https://www.lg.com/us/support/help-library/lg-dryer-why-is-my-dryer-not-heating-not-drying-or-taking-a-long-time-drying--1432223739634.
Feel free to message us on social media @LGUSSupport for personalized solutions. ^Juvy
LG easy load dryer
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Dryer seems to be working fine so far, dries clothes.
No, I would not recommend this to a friendGet the GE
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.A little complicated to use, and the top is already scratching up from the laundry basket. Kind of pricey too, and the lint screen isn't the best design.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Hassan. We apologize for the difficulties you have encountered with the usability of your LG Electric Dryer (DLE7400VE) model. We understand that it may not meet your expectations and that the top has already shown signs of scratching from the laundry basket. To assist you further, you can download it's owner's manual: https://www.lg.com/us/support/product/lg-DLE7400VE.ASSEEUS, for guidance on how to best use your LG Dryer and prevent scratching on the top surface. Regarding the lint screen design and the price, we appreciate your feedback and will keep it in mind for future considerations. If you require further assistance on your LG product, please send us a private message on Facebook or X (Twitter) through @LGUSSupport. We're here to assist you every step of the way. ^Juvy
Does not dry my clothes!
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Thos dryer supposedly has a sensor in it but my clothes are never dry when the cycle is over. Unless you dry clothes on the timed cycle for an hour or more you have to run them through a second time!
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Hi! Getting your clothes dry on the first cycle is a must! Allow us to look into this issue regarding your dryer's sensor! Please send us a direct or a private message on social media (Facebook or Twitter) @LGUSSupport). We'd be happy to assist you! ^Chris
Already not working
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.8 month in it doesn’t heat up. Not drying clothes. Luckily I’m a total tech member..
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hello John. Thank you for sharing your experience with the DLE7400VE dryer. Here are some steps to address the heating issue you're experiencing:
1. Ensure the dryer is properly plugged in and that the circuit breaker has not tripped.
2. Verify that the exhaust vent is not clogged or blocked, as this can impede proper heating and drying.
3. Confirm that the dryer settings are correct and that the lint filter is clean.
Given that you are a Total Tech member, you have access to additional support. Contact Total Tech support for a comprehensive diagnosis and repair. They can help expedite service to get your dryer back to optimal performance.
We appreciate your feedback and are here to help with any further assistance you might need.
Thank you for choosing LG. ^Sam