Customer Ratings & Reviews
- Model:
- DLE7400VE
- SKU:
- 6492269
Rating by feature
- Capacity
Rating 4.9 out of 5 stars
- Dry Time
Rating 4.7 out of 5 stars
- Ease of Use
Rating 4.7 out of 5 stars
to a friend
Customers are saying
Customers are pleased with the dryer's overall and drying performance, ease of use, large capacity, innovative door design, and quiet operation. Many customers appreciate how efficient the dryer is and how well it handles large loads. The easy-to-use door is a standout feature for many. A few customers have noted that the dryer does not emit excessive heat into the surrounding area.
This summary was generated by AI based on customer reviews.
Dryer
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not a fan, most of the time it turns itself off before all clothes are dry
No, I would not recommend this to a friendNever Buy LG
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Wouldn't recoomend this washer and dryer set to my worse enemy. LG has the worse customer service. They also make You use them for the repair for the first year even if you buy Best Buy's warranty. Then the presidential team of LG is a joke. PORCHA Is terrible. I hope someone of importance see this and understands how terrible of customer service is. I have provided videos of the machine not working and they still refuse to address the issue.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi there, Brandi. Thank you for sharing your experience with us. We understand that the LG - 7.3 Cu. Ft. Smart Electric Dryer and its matching washer set have not met your expectations. We understand your inquiry and the frustration regarding the service process, including the specifics about the warranty coverage during the first year and your interactions with our support teams. Your detailed feedback is extremely important to us, and we appreciate you bringing these serious concerns to our attention.
We are dedicated to providing both innovative, high-quality appliances and exceptional customer support, and we want to ensure every customer interaction reflects that commitment. We are focused on reviewing all aspects of the service journey you described to better understand the challenges you've faced with your unit not working and the subsequent communication regarding the provided videos. We want to ensure your issues are fully addressed and resolved with the care you deserve.
https://www.bestbuy.com/product/lg-7-3-cu-ft-smart-electric-dryer-with-easyload-door-alpine-white/JJ8VPZQZTV
For further assistance and any specific concerns you may have, please send us a private message on Social Media @LGUSSupport. We appreciate your patience. —Renzo
THE DYER IS USELESS TRASH
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I will never buy another LG appliance in my life time. After a 1yr & 1 month the dryer stopped working. I paid $865.99 for the dryer, unfortunately I didn’t purchase the warranty from Best Buy nor LG. The sensor keeps sounding off telling me to change the filter and will not stop until I unplug it. LG told me that Best Buy installed the wrong vent hose, Best Buy came out & changed it to a Rigid vent hose & it’s still not working. I’m getting the run around from LG, the last person I spoke with today said that it could take over 30 days before a 3rd party could fix it or LG replace it. DON’T WAIST YOUR MONEY
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, there. Thank you for sharing your experience with your LG Dryer (DLE7400VE) model. We understand your concern about encountering issues shortly after the warranty period ends. we strive to provide reliable, high-quality products that exceed our customer's needs and expectations. For the sensor alert, we recommend ensuring that the lint filter and exhaust ducts are thoroughly cleaned, as blockages can trigger the filter alarm and affect performance. For more help, you may visit https://www.lg.com/us/support/help-library/lg-dryer-how-to-perform-dryer-maintenance--1428690638456.
We value your feedback and want to ensure your concerns are resolved. Please send us a private message on social media @LGUSSupport so our team can review your case, provide additional troubleshooting, and explore potential solutions. We’re committed to assisting you and appreciate your patience. ^Juvy
Its a dryer
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Overall good dryer. Figuring out how to dryin one session is the most annoying insteuctions arent very instructive and changing the dryer setting arent as simple as i would recommend
I would recommend this to a friendDryer
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not the best. Dryers says the flow isn't good & doesn't dry well. & we've cleaned it out multiple times.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, there. Thank you for sharing your experience with the LG Dryer (DLE7400VE) model. We understand how important it is for your dryer to perform efficiently, and we appreciate your efforts in keeping it clean. The “Flow Sense” indicator is designed to help detect restricted airflow, which can impact drying performance even if the lint filter and ducts appear clean. You can find helpful maintenance tips and troubleshooting steps here: https://www.lg.com/us/support/help-library/lg-dryer-why-is-my-dryer-not-heating-not-drying-or-taking-a-long-time-drying--1432223739634. If you’d like further assistance, feel free to reach out to us at lgdigitalcare@lg.sprinklrsupport.com. We're here to help. ^Juvy
Disappointed
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.One of the best selling features was the “automatic sensor for automatic drying”. It doesn’t work. Clothes come out damp every time. We must manually dry every load for a long time.
No, I would not recommend this to a friendTitle of what?
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Lg tries to make the dryer too technically advanced. Just need a dryer that dries. Tried to call store and they do not accept calls. Called lg and had a hard time understanding them.
No, I would not recommend this to a friendHorrible buzzing noise
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not happy with this dryer. Shortly after purchasing the dryer it now makes a terrible buzzing noise when it’s first started (after being cold) every time we use it. Had service tech come out was told it’s just something we have to live with which in my option is not right. For what we paid this dryer should not be making this noise and most likely it will break soon due to the noise it’s making I’m sure. Of course we are out of our exchange window too. I’ve purchased many major appliances from Best Buy and it’s a bummer that we have to “live” with a dryer that clearly has an issue!
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Duly noted. Thank you for taking the time to provide your feedback. We will share this with our research and development teams for future improvements. ^Jennifer
Worst Buy (LG)
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this less than a year ago, and it worked beautifully, until one of its chips failed. LG promptly sent a technician, who said the part was on backorder. LG’s customer service is terrible—I’ve just learned this now—and their draconian policies mean that I may have to wait 30+ days before they can sort out a solution. This is because it is under manufacturer’s warranty, and the additional Geek Squad support cannot be used. What an awful limbo to be stuck in. Buyer beware of anything from LG. Terrible customer service, no way to speak with an empowered manager. Look elsewhere for more reliable products and service
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, there. Thank you for sharing your feedback on your LG Dryer (DLE7400VE) model. We understand how crucial it is to receive timely and effective assistance, especially when facing issues with our appliances. Our goal is to deliver outstanding products and services that fulfill our customers' requirements and anticipations. We are committed to finding a way to make it right. Please reach out to us on social media @LGUSSupport to assist you in any way we can, and we are dedicated to ensuring your complete satisfaction. ^Juvy
No Heat
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.If you're not there when it stops drying, You are unable to get the dryer to heat your clothes To get the wrinkles out. You literally have to start over.
I would recommend this to a friendSlow dryer.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Seems to take too long to dry. Air dry doesn’t dry at all.
No, I would not recommend this to a friendBest buy's installation extra long problematic
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We got this in Feb 12. But the product was delivered on April 28. Best buy wanted to charge extra for installation. We still haven't used it
No, I would not recommend this to a friendFaulty dryer
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I only had the dyer a week and it was throwing codes on two of the cycles. They replaced the circuit board. Still does it. I’m getting another unit. Hopefully this one is better.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Tammy. Thank you for sharing your experience with us. We understand your concern about having issues with your LG Dryer (DLE8400BE) model so soon after purchase, especially after having the circuit board replaced and still experiencing problems with error codes. We really aim to provide top-notch products that meet our customers' needs and expectations.
Since you’ll be getting a new unit, it might be a good idea to double-check the installation to make sure everything is connected and calibrated just right, as that can sometimes impact how the dryer performs. If you want more info on those error codes, feel free to check out this link: https://www.lg.com/us/support/help-library/lg-dryer-error-code-list--20152310891742.
And if you run into any more issues or need extra support with your new unit, don’t hesitate to reach out to us on social media @LGUSSupport. We really appreciate your patience and are here to help make sure your next unit works perfectly! ^Juvy
Everything comes out damp.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The sensor dry function is garbage. Even if you increase the dryness setting, things still come out not completely dry after running the default settings. Not sure how energy efficient drying your clothes twice is? Some of the touch buttons do not respond well and gets frustrating trying to adjust whe doing time dry.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Brian. Thank you for sharing your experience with the LG Dryer (DLE7400VE) model. We're sorry to hear about the challenges you've encountered with the sensor dry function and touch buttons. We aim to offer reliable, high-quality products that meet our customers' expectations. For more assistance, visit https://www.lg.com/us/support/help-library/lg-dryer-why-is-my-dryer-not-heating-not-drying-or-taking-a-long-time-drying-CT10000011-1432223739634. You can also please reach out to us on social media @LGUSSupport. ^Juvy
Display alert
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Display shows D80 many times at the end of cycle. I don't know what it is since you guys installed it.
I would recommend this to a friendDoor close Sensor issues
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We are exactly 1 day past our 1 year warrenty and the door believes it's not closed when it is. We have to hold the door shut to get the dryer to start. Then it stops mid run after 2-10 min thinknig the door is open. Amazing how this issue happens the day after our warrnety expires and they want to charge us $401 for a technician to come out to try and fix it. Unbelievable. The same thing happened with our LG Fridge, luckily we got a technician out the day before the warrenty expired. I am extremely dissapointed.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Grant. Thank you for sharing your experience with us. We understand the frustration of dealing with the door issue on your LG dryer model DLE7400WE. To address this, please check if the door latch and hinges are clean and free of any obstructions. If these steps don't resolve the problem, please send us a private message on our social media platform via @LGUSSupport. Our team will work with you to explore potential solutions and options to resolve the issue efficiently. We appreciate your patience and look forward to assisting you. ^Sam
Poor functionality
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This dryer does not dry medium loads well; much less larger loads. Takes a long time to get a small load dry.
No, I would not recommend this to a friendNot the best choice
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not the best choice, have had it for little over a year and its already giving problems, whats worse is that the warranty only covers any problems for a year.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Natalie. Thank you for sharing your experience with us. We understand your concern about your LG Dryer (DLE7400VE) model starts having issues just after the first year. We're here to help you out and want to make sure you get the support you need.
To start, it might be a good idea to check the dryer’s settings and make sure everything's connected properly. Also, take a peek at the vent and filter for any lint buildup, as that can sometimes affect how well it works. If you’d like more info related to this issue, feel free to check out this link: https://www.lg.com/us/support/help-library/lg-dryer-why-is-my-dryer-not-heating-not-drying-or-taking-a-long-time-drying--1432223739634.
Whenever you're ready, just send us a private message on social media @LGUSSupport, and our team will be more than happy to dive deeper into this with you and help with troubleshooting or what steps to take next. We really appreciate your patience, and a're here to make sure we get everything sorted out for you. ^Juvy
Disappointed
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Dissatisfaction. The door is supposed to open 2 ways does not
No, I would not recommend this to a friendHated it too!!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought the washer and dryer to match. You can see my review on how much I disliked the washer. Things from the washer came out so deeply wrinkled. My hope was that the dryer would be able to tackle those wrinkles. Not only did the clothes stay super wrinkled even if I shook them out before putting them in, but anything with a string (hoody, sweat pants, etc) or long pants tied into an insane, knotted ball of clothing. With a family of four, I have done laundry pretty much every day of my life for the last 20 years, and have never had an experience like this with a previous washer dryer. Returned it and the difference husband night and day!
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Hey there, Jenn. We appreciate all feedback. Thank you for bringing this to our attention. We work continuously to improve the quality of our products and anticipate market demands that drive customer satisfaction. This will be considered for our continuous improvement. ~Anthony