Customer Ratings & Reviews

Hi, TerraceS. We are truly sorry to hear about the issues you've been experiencing with your LG Dryer (DLE7400VE) model. We understand how frustrating it must be to have to place service calls on a brand new appliance within such a short period of time. We sincerely apologize for any inconvenience this has caused you.

The problems you've described, such as improper drying and condensation leakage, are certainly not the kind of performance we want our customers to experience with our products. For basic troubleshooting, please visit this link: https://www.lg.com/us/support/help-library/why-is-my-lg-dryer-not-heating-not-drying-or-taking-a-long-time-drying-CT10000011-1432223739634. If you find that the issue persists, please send us a private message on Facebook or X (Twitter) using @LGUSSupport. We will do everything we can to address the issues you've encountered and restore your confidence in our brand. ^Juvy

Hi, there. Thank you for sharing your experience with the LG Dryer (DLE7400WE) model. We understand how important it is for your laundry appliances to work efficiently and reliably. We strive to provide high-quality products exceeding our customer's needs. For the washer, ensure the load size isn’t too large, which can impact cleaning effectiveness. As for the dryer, we recommend checking for any loose items in the drum that might cause damage and ensuring you use appropriate settings for delicate fabrics. For more guidance, visit https://www.lg.com/us/support/help-library/lg-dryer-cycles-and-options--20152068325571. We’d like to assist you further with your concerns. Please send us a private message on social media @LGUSSupport, and our team will be happy to help you find a solution. ^Juvy

We're sorry to hear that you received the LG dryer that has mold and water damage. This is not an acceptable condition for a new machine. This is not what we want you to experience. If you have not reached out to our social media care team, please send us a private message on Facebook or X (Twitter) using @LGUSSupport, and we'll be more than happy to assist. ^Dan

Hi, there. Thank you for reaching out to us and sharing your feedback on your LG Dryer (DLE7400WE) model. We understand your concern about the issues you're experiencing with the unit and the delay in getting it repaired. We strive to provide high-quality products and exceptional customer service that exceed our customer's needs and expectations. For help, check if the unit restarts after shutdown and perform a hard reset. For complete information, visit https://www.lg.com/us/support/help-library/lg-dryer-why-does-my-dryer-turn-off-abnormally--20150485215101#. If you need further assistance, please reach out to us on social media @LGUSSupport. ^Juvy

Hey, there! We hate to hear your LG - 7.3 Cu. Ft. Smart Electric Dryer is unable to adequately dry your clothing. We would first like to provide you with our LG Support page, which has a video tutorial and some steps to possibly fix your issue: https://www.lg.com/us/support/help-library/why-is-my-lg-dryer-not-heating-not-drying-or-taking-a-long-time-drying-CT10000011-1432223739634. We can also assist you further if you have tried to resolve it yourself by sending us a private message on Facebook or Twitter with your contact information using the handle @LGUSSupport. ~Rita

Let us help you with that! Send us a private message on Facebook or Twitter using @LGUSSupport and include #VOC, your contact info and model # and we would be happy to walk you through troubleshooting steps to resolve this issue. ^Jennifer

Hi, Sandra. Thank you for sharing your experience with the LG Dryer (DLE7400VE) model. We’re glad you appreciated the presentation of the dryer, but we understand your concern that it didn’t meet your drying needs. We aim to offer top-notch products that exceed our customer's needs and expectations. The European-style drying can sometimes be different from what you might be accustomed to. For better drying results, ensure that the dryer’s settings are correctly adjusted for the type of load you’re drying. Additionally, if you’re experiencing issues with drying performance, checking the lint filter and vents for any blockages can also help. For more help, visit https://www.lg.com/us/support/help-library/lg-dryer-why-is-my-dryer-not-heating-not-drying-or-taking-a-long-time-drying--1432223739634. If you need further assistance or have any other questions, please send us a private message on social media @LGUSSupport. We're here to help you find a solution that works best for your needs. ^Juvy

Hi, Justin. Thank you for sharing your experience with the LG Dryer (DLE7400VE) model. We understand your concern about a dryer breaks down, especially so soon after purchase. We strive to provide reliable, high-quality products and exceptional services and ensure a smooth and seamless experience. To resolve this, we recommend checking the dryer’s settings, ensuring that the vent is clear of any blockages, and confirming that the dryer is plugged in properly.

We’d love to assist you further and explore possible solutions. Please send us a private message on social media @LGUSSupport, and our team will work with you to address the issue. We are committed to your satisfaction and are here to help. ^Juvy

This is unfortunate. Your feedback is appreciated and important in helping us to identify practices that drive customer satisfaction. We hope that you will consider LG for your product needs in the future. We apologize for any inconvenience this caused. ^Venette

Thank you for bringing this to our attention and for your honest feedback regarding your LG dryer. We’re sorry to learn about the your unit's issue. Please get in touch with us should you need further by sending us a private message on Facebook or Twitter using @LGUSSupport, or call our customer support line at (800) 243-0000, and we would be pleased to help. -Cazz

Hi, Teresa. Thank you for communicating with us regarding your LG Dryer (DLE8400WE) model. We understand your concern about dealing with a water leak from your unit. We strive to provide high-quality products that exceed our customer's needs. First, check the drain hose and ensure it's properly connected and not kinked or clogged. Also, inspect the door seal for any damage or debris causing leaks. Additionally, verify that the dryer is level, as an uneven surface can sometimes lead to leaks. For further assistance, please reach out to us on social media @LGUSSupport. We will assist you with further troubleshooting and arrange a technician if needed. ^Juvy

Hi, there. We appreciate you letting us know about your experience with the LG Dryer (DLE7400VE) model. We understand your concern about dealing with installation issues. We strive to provide excellent services and ensure a smooth and seamless experience. Please contact Best Buy customer service at 888-237-8289 to discuss the problems with their installers and seek a solution. Providing them with details about the issues you encountered will help in addressing the situation.

If you need assistance with the dryer itself or have further questions, feel free to reach out to us via private message on social media @LGUSSupport. We’re here to help and ensure you receive the support you need. ^Juvy

We want to thank you for taking this time to communicate with us about your experience with your LG Dryer. Please send us a private message on Facebook or Twitter using @LGUSSupport, and include your contact info, or reach us at our customer service line at (800) 243-0000, and we will be happy to assist you further. Thank you. ^Jolly