Customer Ratings & Reviews
- Model:
- DLE7400WE
- SKU:
- 6492262
Rating by feature
- Capacity
Rating 4.9 out of 5 stars
- Dry Time
Rating 4.6 out of 5 stars
- Ease of Use
Rating 4.7 out of 5 stars
Customers are saying
Customers commend the 7.3 Cu. Ft. Smart Electric Dryer with EasyLoad Door for its innovative door design, superior drying performance, and ease of use. Many appreciate its quiet operation and ample capacity, finding it efficient for handling large loads, including bulky items like comforters. Positive feedback consistently highlights the dryer's overall performance and energy efficiency. There were no negative customer comments reported.
This summary was generated by AI based on customer reviews.
Disappointed
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.One of the best selling features was the “automatic sensor for automatic drying”. It doesn’t work. Clothes come out damp every time. We must manually dry every load for a long time.
No, I would not recommend this to a friendTitle of what?
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Lg tries to make the dryer too technically advanced. Just need a dryer that dries. Tried to call store and they do not accept calls. Called lg and had a hard time understanding them.
No, I would not recommend this to a friendNo Heat
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.If you're not there when it stops drying, You are unable to get the dryer to heat your clothes To get the wrinkles out. You literally have to start over.
I would recommend this to a friendBest buy's installation extra long problematic
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We got this in Feb 12. But the product was delivered on April 28. Best buy wanted to charge extra for installation. We still haven't used it
No, I would not recommend this to a friendEverything comes out damp.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The sensor dry function is garbage. Even if you increase the dryness setting, things still come out not completely dry after running the default settings. Not sure how energy efficient drying your clothes twice is? Some of the touch buttons do not respond well and gets frustrating trying to adjust whe doing time dry.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Brian. Thank you for sharing your experience with the LG Dryer (DLE7400VE) model. We're sorry to hear about the challenges you've encountered with the sensor dry function and touch buttons. We aim to offer reliable, high-quality products that meet our customers' expectations. For more assistance, visit https://www.lg.com/us/support/help-library/lg-dryer-why-is-my-dryer-not-heating-not-drying-or-taking-a-long-time-drying-CT10000011-1432223739634. You can also please reach out to us on social media @LGUSSupport. ^Juvy
Horrible buzzing noise
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not happy with this dryer. Shortly after purchasing the dryer it now makes a terrible buzzing noise when it’s first started (after being cold) every time we use it. Had service tech come out was told it’s just something we have to live with which in my option is not right. For what we paid this dryer should not be making this noise and most likely it will break soon due to the noise it’s making I’m sure. Of course we are out of our exchange window too. I’ve purchased many major appliances from Best Buy and it’s a bummer that we have to “live” with a dryer that clearly has an issue!
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Duly noted. Thank you for taking the time to provide your feedback. We will share this with our research and development teams for future improvements. ^Jennifer
Worst Buy (LG)
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this less than a year ago, and it worked beautifully, until one of its chips failed. LG promptly sent a technician, who said the part was on backorder. LG’s customer service is terrible—I’ve just learned this now—and their draconian policies mean that I may have to wait 30+ days before they can sort out a solution. This is because it is under manufacturer’s warranty, and the additional Geek Squad support cannot be used. What an awful limbo to be stuck in. Buyer beware of anything from LG. Terrible customer service, no way to speak with an empowered manager. Look elsewhere for more reliable products and service
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, there. Thank you for sharing your feedback on your LG Dryer (DLE7400VE) model. We understand how crucial it is to receive timely and effective assistance, especially when facing issues with our appliances. Our goal is to deliver outstanding products and services that fulfill our customers' requirements and anticipations. We are committed to finding a way to make it right. Please reach out to us on social media @LGUSSupport to assist you in any way we can, and we are dedicated to ensuring your complete satisfaction. ^Juvy
Display alert
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Display shows D80 many times at the end of cycle. I don't know what it is since you guys installed it.
I would recommend this to a friendPoor functionality
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This dryer does not dry medium loads well; much less larger loads. Takes a long time to get a small load dry.
No, I would not recommend this to a friendNice but loud
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Dryer is very loud and has a clanking sound when running.
No, I would not recommend this to a friendDoor close Sensor issues
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We are exactly 1 day past our 1 year warrenty and the door believes it's not closed when it is. We have to hold the door shut to get the dryer to start. Then it stops mid run after 2-10 min thinknig the door is open. Amazing how this issue happens the day after our warrnety expires and they want to charge us $401 for a technician to come out to try and fix it. Unbelievable. The same thing happened with our LG Fridge, luckily we got a technician out the day before the warrenty expired. I am extremely dissapointed.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Grant. Thank you for sharing your experience with us. We understand the frustration of dealing with the door issue on your LG dryer model DLE7400WE. To address this, please check if the door latch and hinges are clean and free of any obstructions. If these steps don't resolve the problem, please send us a private message on our social media platform via @LGUSSupport. Our team will work with you to explore potential solutions and options to resolve the issue efficiently. We appreciate your patience and look forward to assisting you. ^Sam
Lg dryer
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It takes multiple cycles to dry towels. Other clothes dry ok.
No, I would not recommend this to a friendWill never buy another LG product
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.One of the worst products I've ever bought from Best Buy I've had them less than 2 years and I've already had i to have the dryer repaired it's constantly destroying clothes and not washing them completely I would not waste my money.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hello there, Moses Thank you for sharing your experience with us. We understand your inquiry concerning your LG dryer model DLE7400VE and the issues you’ve encountered with garment care and overall performance. To help protect fabrics in the meantime, please verify that the drum is clear of any loose hardware or sharp objects, clean the lint filter before every load, and select a gentle or low-heat cycle for delicate items. We’d like to review your unit’s history and explore additional solutions tailored to your setup.
https://www.bestbuy.com/site/lg-7-3-cu-ft-smart-electric-dryer-with-easyload-door-graphite-steel/6492269.p?skuId=6492269
Please send us a private message on Social Media @LGUSSupport so our team can assist you further. We appreciate your patience. —Renzo
- Pros mentioned:Noise level
Quite and clean
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I like the true balance thing, it never shake or make big noise.
I would recommend this to a friendBrand response from LGAnswers
Posted .Thank you for reaching out to us with this review about the LG - 7.3 Cu. Ft. Smart Electric Dryer with EasyLoad Door - White. Service and Product quality is our commitment. Should you have any additional inquiry or concern please feel free to message us on Facebook or Twitter through @LGUSSupport, and we will be happy to assist you. ^James.
Hated it too!!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought the washer and dryer to match. You can see my review on how much I disliked the washer. Things from the washer came out so deeply wrinkled. My hope was that the dryer would be able to tackle those wrinkles. Not only did the clothes stay super wrinkled even if I shook them out before putting them in, but anything with a string (hoody, sweat pants, etc) or long pants tied into an insane, knotted ball of clothing. With a family of four, I have done laundry pretty much every day of my life for the last 20 years, and have never had an experience like this with a previous washer dryer. Returned it and the difference husband night and day!
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Hey there, Jenn. We appreciate all feedback. Thank you for bringing this to our attention. We work continuously to improve the quality of our products and anticipate market demands that drive customer satisfaction. This will be considered for our continuous improvement. ~Anthony
Overpriced
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Disappointed in how cheaply consructred the dryer door is. Sounds cheap when closing it. Doesn't seem sturdy at all.
No, I would not recommend this to a friendJunk
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Got this dryer about a year ago and it makes metal on metal noises. Now, best buy can’t replace this one (yes I have the warranty), so im stuck getting a mismatch dryer unless I want to pay for a new washer. I’ve talked with customer service for over 2 months to resolve this issue but I am being told basically to just settle for a lesser, mismatch dryer.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Justin. Thank you for sharing your feedback regarding the LG Dryer (DLE7400VE) model. We understand your concern about dealing with a recurring noise issue and the challenges in resolving it with customer service. We strive to provide reliable, high-quality products that exceed our customer's needs and expectations.
To address the metal-on-metal noise, we recommend checking for any loose or obstructed parts in the drum area. Sometimes, small objects or fabric can get caught, causing friction. Additionally, if the dryer’s internal parts such as the drum rollers or bearings are worn out, they could contribute to the noise. For more information, you may visit https://www.lg.com/us/support/help-library/lg-dryer-common-noises-during-the-dry-cycle--20153081341056.
We'd like to assist further in finding a suitable solution. Please send us a private message on Social Media @LGUSSupport, and we’ll work to address the issue and explore options to get this resolved for you. ^Juvy
We appreciate your patience and want to ensure you're fully satisfied with your LG products.
Malfunction
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.After 1 month not drying my clothes properly, have to start the cycle again in order to get it properly dry
No, I would not recommend this to a friendNone
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The auto-dry does not fully dry the clothes. Need to use timed dry to get the clothes dry.
No, I would not recommend this to a friendOkay
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Still unable to get the WI-FI to connect. I will know for the future-feature is not worth the extra money.
No, I would not recommend this to a friend