Customer Ratings & Reviews
- Model:
- DLEX8600BE
- SKU:
- 6573549
Rating by feature
- Capacity
Rating 4.9 out of 5 stars
- Dry Time
Rating 4.8 out of 5 stars
- Ease of Use
Rating 4.7 out of 5 stars
Customers are saying
Customers are delighted by the ease of use, overall performance, and quiet operation of the 7.3 Cu. Ft. Smart Electric Dryer. Many appreciate its sleek design, large capacity, and unique door. However, a few customers have reported issues with the lint trap.
This summary was generated by AI based on customer reviews.
Very disappointing poor communication and scheding
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I don’t usually write reviews, but I feel compelled to share my recent experience with Best Buy. I recently purchased a washer and dryer, and due to their scheduling system requiring a delivery window of 7:00 AM to 7:00 PM, I had to take the entire day off work to receive the delivery. When the delivery team arrived (who were courteous and professional), they only brought the washer. I was shocked to learn the dryer was not included in the delivery — and worse, there was absolutely no communication beforehand to inform me of this. Had I known, I would have rescheduled the delivery to a more convenient time. I’ve always gone out of my way to purchase appliances from Best Buy, especially as a Totaltech/Total Rewards member, but this experience has made me question the value of that membership. A simple notification could have saved me a wasted day and a lot of frustration. Very disappointing.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi there, SharonD. We understand your inquiry and appreciate you sharing your experience with the DLEX8600BE. While we're glad to hear the delivery team was courteous, we understand how inconvenient it must have been to experience a scheduling issue. Since this involves delivery and scheduling concerns, we recommend contacting Best Buy directly, as they manage those logistics.
https://www.bestbuy.com/site/lg-7-3-cu-ft-smart-electric-dryer-with-steam-and-easyload-door-matte-black/6573549.p?skuId=6573549
If you need any assistance with the dryer itself once received, feel free to send us a private message on social media @LGUSSupport. We're here to help! —Renzo
Poor performance
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Dear BestBuy managers, Almost three months ago, I purchased an LG washer and dryer that were supposed to be among the best on the market. All I can say is that I am very dissatisfied with my purchase. The washer does not clean as it should; it leaves my clothes somewhat dirty. And as for the dryer, it not only fails to remove all the pet hair, but the fabric softener sheets I use also get stuck in the drum's openings, which are supposed to efficiently expel hair and lint. It’s unacceptable that I spent nearly two thousand dollars on these two machines and am experiencing worse performance than the machines I had before. What I am requesting is the replacement of both machines with ones that are more effective and intelligent. I hope to hear from you soon. I plan to visit my local BestBuy store in Vallejo, CA, to seek a resolution to my dissatisfaction. Sincerely, Carlos Somocurcio Leon
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Carlos. Thank you for reaching out and sharing your experience with the LG Dryer (DLEX8600BE) model. We understand your concern, especially after investing in LG appliances. We strive to reliable, high-quality products and ensure a smooth and seamless experience. For the washer, if it’s not cleaning effectively, there are a few things we can check, like load size, detergent type, or cycle selection. We also recommend running the Deep Clean cycle to help maintain optimal performance.
Regarding the dryer, pet hair can sometimes be difficult to remove entirely, especially if there’s a heavy buildup, but we do have tips on improving lint removal. Also, fabric softener sheets getting stuck could be due to the type of sheet being used or the positioning within the drum. For quick help, you may visit https://www.lg.com/us/support/help-library/lg-washer-clothing-not-clean-properly--1337626293790. To best assist you, we recommend that you reach out to us privately so that we can review your concerns in more detail and provide troubleshooting steps, or arrange for a technician to assess the units. Please send us a private message on social media @LGUSSupport, and we will work to resolve this matter swiftly.
We appreciate your patience and are here to help. ^Juvy
Unfortunate happenstance
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Unfortanetly the control board was shot upon opening the box but if it worked as good as the washer it would of been a great products
I would recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hello there, MatthewB. Thank you for sharing your experience with us. We understand your inquiry regarding the control board issue you encountered with your DLEX8600BE dryer upon opening the box. Your feedback is important, and we'd like to assist you further. Please send us a private message on Social Media @LGUSSupport and our team will be more than happy to explore possible solutions.
https://www.bestbuy.com/site/lg-7-3-cu-ft-smart-electric-dryer-with-steam-and-easyload-door-matte-black/6573549.p?skuId=6573549
We appreciate your patience. —Renzo
needing items
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.still have not received the washer or the dryer yet. Moved the delivery date twice now they are saying the middle of January we will see if it comes then!
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Robert. Thank you for reaching out about this. We understand the importance of receiving your new LG Dryer (DLEX8600WE) model and matching washer on time, especially when delivery dates keep shifting.
While delivery scheduling is handled by the retailer or delivery partner you purchased from, one helpful step you can try is checking the order status directly through their tracking portal or customer service line at 888-237-8289 to ensure the most up‑to‑date information. Once your units arrive, you can explore setup and care guides here: https://www.lg.com/us/support/product/lg-DLEX8600WE.AEWEEUS. For further assistance, please send us an email at lgdigitalcare@lg.sprinklrsupport.com so we can take a closer look. ^Juvy
Replacement
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best Buy customer service is the absolute worst. They screwed this up twice now.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, there. Thank you for reaching out about your LG Dryer (DLEX8600BE) model. We understand the importance of having your new dryer set up and working smoothly. , especially when you’ve already dealt with multiple issues during the process. We appreciate you sharing what’s been happening with the retailer.
For this model, one helpful step you can try—once the unit is fully installed—is to run an empty timed‑dry cycle for a few minutes to ensure the drum is rotating properly and the airflow is stable. This can help confirm that the dryer is functioning as expected after installation. For more guidance, visit https://www.lg.com/us/support/product/lg-DLEX8600BE.AEBEEUS. We’d be glad to take a closer look at your situation. Please send us an email at lgdigitalcare@lg.sprinklrsupport.com so we can assist you directly. ^Juvy
Customer service
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Horrible customer service, I was transferred 4 times due to no one wanting to help
I would recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Brenda. Thank you for reaching out about your LG Dryer (DLEX8600BE) model. We understand the importance of getting clear, consistent support—especially when you’re trying to resolve an issue and end up being transferred multiple times.
One helpful step you can try is performing a power reset by unplugging the dryer for about 5 minutes and plugging it back in. This can help clear control‑panel or sensor‑related issues while we take a closer look at your case. You can also review additional guidance here: https://www.lg.com/us/support/product/lg-DLEX8600BE.AEBEEUS. We’d like to assist you directly and ensure your situation is properly reviewed. Please send us an email at lgdigitalcare@lg.sprinklrsupport.com so our team can help. ^Juvy
Washer is great - dryer not so much :(
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The dryer is absolutely terrible :( The washer is amazing but the dryer you can put on most dry and the clothes still come out damp. very disappointed for the price
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi Tina, thank you for sharing your experience with the LG DLEX8600BE dryer. We appreciate your feedback and understand how important it is for your laundry appliances to deliver consistent and effective results — especially when paired with a washer you’re happy with.
We’d love to take a closer look into the drying performance and help you explore settings or adjustments that may improve results. The DLEX8600BE offers multiple sensor dry cycles and options that can be fine-tuned based on fabric type and load size. You may access this link related to your concern: https://www.lg.com/us/support/help-library/lg-dryer-why-is-my-dryer-not-heating-not-drying-or-taking-a-long-time-drying--1432223739634.
If you’d like personalized assistance or to share more details about your setup, please feel free to email us at lgdigitalcare@lg.sprinklrsupport.com. - Avril
Set up was not done correctly
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My Machine was not appeoriately leveled and is shifting around when running
I would recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hello there, Tracy. Thank you for bringing this issue to our attention regarding your DLEX8600BE dryer. We understand that it wasn't appropriately leveled and is shifting during operation. This can certainly be frustrating, and we appreciate your patience. You may access this link related to your concern: https://www.lg.com/us/support/help-library/dryer-leveling--20150994761756
To help resolve the issue, we recommend leveling the dryer by adjusting the front leveling legs. This can often help stabilize the machine and reduce any movement during operation. It may also be beneficial to ensure that the dryer is on a solid, level surface and that all four legs are in contact with the ground.
If you continue to experience problems after leveling, please reach out to our customer support team for further assistance. You can send us a private message on Social Media @LGUSSupport, and we'll be happy to assist you.
Thank you for your understanding, and we hope to help you resolve this issue soon!
—Avril
- Pros mentioned:Overall performanceCons mentioned:Lint trap
Washer and dryer
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Absolutely love the matching washer and dryer! It’s so convienent to have a reservoir for the detergent and softner! Receiving alerts when my loads are finished helps not forget that load in the washer! Every wash has been great! The dryer works great! AI mode is wonderful as it senses what it’s washing! Would highly recommend! The only thing I’m not absolutely a fan of which isn’t make or break is the lint filter on the dryer, it’s flimsy and opening it each time I don’t feel like it will last. Other than that absolutely great products!
I would recommend this to a friend Not great
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Constantly having issues drying. Get a cheaper dryer that just works.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Jonathan. Thank you for reaching out. We understand your concern about the ongoing issues you’re experiencing with drying in your LG Dryer (LEX8600BE) model. We strive to provide reliable, high-quality products that exceed our customer's needs and expectations. Here are some steps to help troubleshoot the drying issues: Ensure you’re not overloading the dryer, as this can impact drying efficiency. Large loads may require additional drying time. Make sure the lint filter is clean before each use. A clogged lint filter can reduce drying performance. For more help, visit this link: https://www.lg.com/us/support/help-library/lg-dryer-why-is-my-dryer-not-heating-not-drying-or-taking-a-long-time-drying--1432223739634. If you need further assistance or have additional questions, please send us a private message on social media @LGUSSupport. We're here to help ensure you have a positive experience with our products. ^Juvy
PITA
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Doesn't dry all the way when in delicate cycle. I have to run 3 cycles to get it to dry completely.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Diego. Thanks for sharing your feedback on the LG Dryer (DLEX8600BE) model. We understand your concern about the delicate cycle doesn’t get your clothes fully dry, especially when it requires multiple cycles just to get the job done. We strive to provide reliable, high-quality products that exceed our customer's needs and expectations.
A quick tip: check the load size and dryer settings, as they may affect drying efficiency. Try reducing the load for better airflow or ensure you’re using the correct drying level for the fabric. Also, check that the vent hose isn’t clogged. For more assistance, visit https://www.lg.com/us/support/help-library/lg-dryer-why-is-my-dryer-not-heating-not-drying-or-taking-a-long-time-drying--1432223739634.
If the problem persists, message us on social media @LGUSSupport with your details for further troubleshooting or escalation. We want to ensure your unit works perfectly. ^Juvy
- Pros mentioned:CapacityCons mentioned:Lint trap
Dryer review
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I really like the size of loads that it does. The only thing that I don't like is how the lint filter is made. You have to open it up to clean it.
I would recommend this to a friend - Pros mentioned:Overall performance
dryer
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Going well overall. Still trying to get out all of particles in the vent from the hose but the dryer works very well.
I would recommend this to a friend - Pros mentioned:Door design, Ease of use, Noise level
Mrs.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Sleek and modern looking dryer. Easy to use and quiet.
I would recommend this to a friend Great appliance, steam function worth every penny
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The steam setting is a game changer for someone who packs and unpacks dress shirts on a regular basis. If I’m wearing my suiting, I just toss it in for ten minutes and it comes out tidy enough to wear. It’s great at making sure everything gets dry, but it does sometimes start out with a much smaller time than it ends up being on the timer.
I would recommend this to a friend- Cons mentioned:Lint trap
Nit impressed
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not impressed, especially for the price point. The lint filter is a really bad design. Dryer sheets, hair and string get trapped in the component that holds the lint trap. I noticed quite a bit of lint in the tube and have vacuumed it out several times. Can't seem to get the dry cycle right to get a load to completely dry in one shot.
No, I would not recommend this to a friend THIS IS AN AMAZING DRYER!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This dryer paired with the washer is an absolute game changer. The only issue I had was the dryer is too smart! It told me that my vent had a 80-90% blockage. After I cleared the vent I have had zero issues! If you want to switch the direction the door opens, prepare to dismantle the door completely.
I would recommend this to a friendNew LG Dryer
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very good dryer love the versatility can open on top of door or side of door
I would recommend this to a friendVery Good Dryer
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased this with the matching washer. Like the washer, easy to use.
I would recommend this to a friendRough on clothes
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this item because of its large capacity. I had read about it being rough on clothes, but on two occasions items got stuck on something near the filter and by the time the load finished, they were knotted into a hard knot and difficult to detach from the dryer. I will have to iron the items to take the hard wrinkles out and sew the other parts back to the fabric.
No, I would not recommend this to a friend