Customer Ratings & Reviews
- Model:
- DLEX7800WE
- SKU:
- 6329767
Rating by feature
- Capacity
Rating 4.8 out of 5 stars
- Dry Time
Rating 4.4 out of 5 stars
- Ease of Use
Rating 4.6 out of 5 stars
Customers are saying
Customers have good things to say about the large capacity, quiet operation, and convenient dual-opening door of this 7.3 Cu. Ft. Smart Electric Dryer. The steam feature and ease of use are also frequently praised, with many noting the dryer's excellent performance in getting clothes perfectly dry. While some customers found the price to be high and experienced challenges with the dryer light and Wi-Fi connectivity, the positive feedback on key features outweighs these concerns. Overall, the dryer receives high marks for its functionality and user-friendliness.
This summary was generated by AI based on customer reviews.
It's a dryer its supposed to dry things.
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.If you use any of the dry sensing programs to dry anything plan on running it or another program again to get it dry.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. Your feedback is especially important to us and your concerns will be shared with our product team. If you ever have any questions, please do not hesitate to reach out to our support team on Twitter via @LGUSSupport or on Facebook at https://www.facebook.com/LGUSA/. To speak with an agent via phone, you can call 800.243.0000. We apologize for any inconvenience this caused. ^Daphane
Not dry enough
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Has to be on “time dry” in order for the clothes to fully dry. The sensor says their dry but their not.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We hate to hear that you experienced a problem with your unit. Your feedback is especially important to us and your concerns will be shared with our marketing and product teams. We work continuously to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you have questions or further concerns, please reach out to our support team on Twitter via @LGUSSupport or on Facebook at https://www.facebook.com/LGUSA/. We apologize for the inconvenience and frustration caused. ^Daphane
Had a faulty dryer
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Started a fire in the home the day of installation. Had an electrician out to see if there faulty wiring on our behalf. He stated that everything was great on our end and it was faulty dryer. I got a new one and it works fine but it was purchased elsewhere.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .This is unfortunate. Your feedback is appreciated and important in helping us to identify practices that drive customer satisfaction. We hope that you will consider LG for your product needs in the future. We apologize for any inconvenience this caused. ^Venette
Dont buy it
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Wouldn't recommend. We had alot of issues with both the washer and dryer. Control board,drive motor both went out. Dryer got very loud. Best Buy in Granville,WV was great and understanding. They allowed me to do an exchange
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hello, it is unfortunate to hear that your unit did not meet your needs/expectations. This is not the quality we expect from our products. We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you ever have any questions, please reach out to our support team on Facebook and X @LGUSSupport and include your Phone number associated with your account, and complete name. To speak with an agent via phone, you can call (800) 243-0000. Our dedicated team will be more than happy to provide you with the necessary support and explore potential solutions. We appreciate your understanding and we look forward to resolving this matter for you. ^Hanz
Worst purchase ever
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Wet hands down the worst appliance I've ever purchased. This "smart" dryer is true garbage. Place wet clothes in the dryer, run any cycle, and get wrt clothes when done. Complete waste of money.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, James. We're sorry to hear that you've had a negative experience with your LG 7.3 cu.ft. Smart wi-fi Enabled Electric Dryer with TurboSteam™, model DLEX7800WE. We understand your frustration about the drying issues you have been experiencing and we want to assure you that your feedback has been heard. We strive to make the best products possible and provide the best customer service possible. We would like to assist you in resolving any issues you are experiencing. Please reach out to us by sending us a private message through @LGUSSupport on Facebook or X (Twitter) so that we can further assist you. We appreciate your business and we're committed to providing you with a satisfactory resolution. ^Danee
WORSE DRYER do not buy
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.worse dryer ever.I bought it in January, on February it stoped working it was not drying at all, I called Best Buy to return it and they said it was not returnable. I contacted LG and they sent a tech to look at it, a fuse was blown, he replaced it. and guess what? Its not drying again a month an half later and it's not drying .
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We hate to hear you are dissatisfied with your unit's performance.If you'd like to discuss more, please reach out to our support team on Facebook at @LGUSSupport. To speak with an agent via phone, you can call 800.243.0000 We apologize for any inconvenience this caused. ^Venette
Dont buy this dryer!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I would give it 0 stars if i could. The control panel started to glitch when i first got it. By the next month it did not work anymore because the control panel kept turning on and off every 5 seconds until you unplug it. I wish i could post videos so you could see what this dryier is doing... :-(
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Understandably, this is frustrating. We are sorry that your units are not working properly. LG absolutely cares and we confidently stand behind our products. Please reach out to our support team on Facebook at @LGUSSupport and use #VOC in your first message to our social media support team.. To speak with an agent via phone, you can call 800.243.0000. There are policies and procedures in place to ensure resolutions are consistent and fair. I am confident that we will work to provide an agreeable resolution. ^Venette
Burnt out
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I just got this dryer Installed June 26 of 2019... At this moment we have the shelter at home order from our Governor Fred Flintstone Pritzker ... The dryer didn’t even last 10 months ... Now it’s Saturday April 18 2020..... Smells like it’s the circuit board....
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. Your feedback is especially important to us and your concerns will be shared with our product team. If you have questions or further concerns, please reach out to our support team on Twitter via @LGUSSupport or on Facebook at https://www.facebook.com/LGUSA/. We apologize for any inconvenience this caused. ^Venette
Dont buy LG
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Went with this option of the steam, but it doesnt really work the way i thought. Ontop of the dry sensor seems to not register well and clothes are often still damp. I have had to just use the manual dry timer and heat setting. Why did i buy this when i cant use the features
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are sorry to hear that your unit did not meet your needs/expectations. This is not the quality we expect from our products. We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you ever have any questions please reach out to our support team on Facebook at @LGUSSupport and use #VOC in your first message to our social media support team.. To speak with an agent via phone, you can call 800.243.0000 We apologize for any inconvenience this caused. ^Venette
Not an Overall Good Machine
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The drying sensor in the machine doesn't work that well. Clothes come out damp and wrinkle - regardless of whatever button you press. We are going to have to contact the Manufacturer to find out what's wrong with it. Dryer door won't stay open when trying to unload.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We have a help article that helps with better understanding how to use sensor dry. You can find it here: https://www.lg.com/us/support/product-help/CT10000011-1428693529352-cycles-and-options ^CP
Delivery and installation troubles
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought the washer and dryer together. The delivery guy broke the dryer on delivery and then months later I finally got a replacement. They also installed my washer poorly and double threaded the water attachment causing a leak in the wall.
I would recommend this to a friendBrand response from LGAnswers
Posted .We are sorry to hear your experience with the delivery and installation was less than satisfactory. Thank you for bringing this to our attention. It help us continue to work towards improving the overall customer experience. If you have questions or further concerns, please reach out to our support team on Facebook at @LGUSSupport and use #VOC in your first message to our social media support team.. To speak with an agent via phone, you can call 800.243.0000. There are policies and procedures in place to ensure resolutions are consistent and fair. I am confident that we will work to provide an agreeable resolution. ^Venette
Washer
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s ok! Now that I fixed and installed it better!
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Thank you for taking time to review this product. We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. Your feedback is especially important to us and your concerns will be shared with our product team. We apologize for any inconvenience this caused. ^Venette
Very noisy
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Recommend do not perchase . Sent back the first one it had a clunking noise when operating. Got the second one in place ran it for a couple of loads and now this one is vibrating terrible (do not buy) junk !!
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are sorry to hear that your unit is not working as designed. We are continuously working to improve the quality of our products, availability while anticipating market demands that drive customer satisfaction. If the problem hasn't resolve, please reach out to our support team on Twitter via @LGUSSupport or on Facebook at https://www.facebook.com/LGUSA/. We apologize for any inconvenience this caused. ^Venette
Horrible dryer and horrible service.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This dryer is horrible. It does not dry anything all the way through, no matter what setting you try. Best Buy won’t return it since I have had it for 4 weeks and they only allow 2 weeks for return. Super, super lame.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Thank you for taking time to review this product. We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. Your feedback is especially important to us and your concerns will be shared with our product team. We apologize for any inconvenience this caused. ^Venette
But does it dry clothes? *SPOILER ALERT - No!
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Drying sensor very inconsistent. LG came out, said sensor is reading. I said "yes, but it does not dryyyyy. It is a DRYER!". And now I have a very expensive clothes spinny thing appliance.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We hate to hear your dryer doesn't work properly. But for this cases, we highly advised to our customers on checking first if "Energy Saver" is activated. This feature is designed to reduce energy consumption by operating the unit with air dry only. If you ever have any questions, please do not hesitate to reach out to our support team on Twitter via Facebook @LGUSSupport and use #VOC in your first message to our social media support team. To speak with an agent via phone, you can call 800.243.0000. There are policies and procedures in place to ensure resolutions are consistent and fair. I am confident that we will work to provide an agreeable resolution. We apologize for any inconvenience this caused. ^Venette
Bad customer service
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I was not advised about the difficulties of having a an electric item
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .We sincerely apologize for any inconvenience you may have encountered with our LG 7.3 Cu. Ft. Smart Electric Dryer with Steam and Sensor Dry. We understand that you were not properly informed about the challenges of using an electric appliance, and for this, we apologize for any misunderstanding or lack of communication on our part. Your feedback is valuable to us and we will certainly use it to enhance our customer service. If you require further assistance, please don't hesitate to contact us privately on Facebook or X (Twitter) at @LGUSSupport. We are dedicated to supporting you and thank you for your understanding. ^Sam
I would not buy this again
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Most clothing says dry on low heat but this dryer makes it difficult to do that. Too many presets do not allow for adjustments i would like.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We hate to hear your dryer doesn't work properly. But for this cases, we highly advised to our customers on checking first if "Energy Saver" is activated. This feature is designed to reduce energy consumption by operating the unit with air dry only. If you ever have any questions, please do not hesitate to reach out to our support team on Twitter via @LGUSSupport or on Facebook at https://www.facebook.com/LGUSA/. To speak with an agent via phone, you can call 800.243.0000. There are policies and procedures in place to ensure resolutions are consistent and fair. I am confident that we will work to provide an agreeable resolution. We apologize for any inconvenience this caused. ^Venette
- Pros mentioned:Capacity, Steam
Great Dryer!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I couldn't be happier with my purchase of the LG 7.3 Cu. Ft. Smart Electric Dryer with Steam and Sensor Dry in Graphite Steel! This dryer is an absolute game-changer for my laundry routine. First off, the sleek and modern design in Graphite Steel looks fantastic in my laundry room. It's both stylish and sturdy. The capacity is incredible—7.3 cu. ft. means I can handle large loads with ease, which is a huge time-saver for my busy household. The smart features are where this dryer really shines. Connecting it to my smartphone was a breeze, and I love being able to start, stop, and monitor my dryer from anywhere. The Sensor Dry function ensures that my clothes come out perfectly dry every time, without over-drying or damaging the fabric. Plus, the steam feature is fantastic
I would recommend this to a friend Irritated and Unhappy with Purchase
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Does not dry properly. Sensor board finicky. Makes a lot of noise that doesn't seem correct. I WISH WE HAD NEVER PURCHASED.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. Your feedback is especially important to us and your concerns will be shared with our product team. If you have questions or further concerns, please reach out to our support team on Twitter via @LGUSSupport or on Facebook at https://www.facebook.com/LGUSA/. We apologize for any inconvenience this caused. ^Venette
Dryer
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Didn’t even work when we received it!!! Still have not received new one
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are sorry to hear that your unit is not working as designed. We are continuously working to improve the quality of our products, availability while anticipating market demands that drive customer satisfaction. If the problem hasn't resolve, please reach out to our support team on Facebook at @LGUSSupport. We apologize for any inconvenience this caused. ^Venette
