Customer Ratings & Reviews
- Model:
- DLG7401VE
- SKU:
- 6492258
Rating by feature
- Capacity
Rating 4.7 out of 5 stars
- Dry Time
Rating 4.4 out of 5 stars
- Ease of Use
Rating 4.5 out of 5 stars
Customers are saying
Customers are impressed with the overall performance of the 7.3 Cu. Ft. Smart Gas Dryer with EasyLoad Door, especially its drying capabilities and large capacity. Many appreciate the quiet operation and the convenient door design. The dryer's ease of use and smart connectivity features have also been well-received.
This summary was generated by AI based on customer reviews.
Gas LG dryer
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great dryer for the price. The economy mode is a bit slower to dry items.
I would recommend this to a friendDryer
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Easy to operate large drum handles comforter with extra room for other items
I would recommend this to a friendNo more dirty clothes
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Outstanding love it need it had to have it now everything’s clean
I would recommend this to a friendI love the efficiency .
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It can me a little loud. My bedroom is next door from the laundry .
I would recommend this to a friendWorking good
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Dry faster than the old one $$$$$$$$$$$$$$$$$$$$$$
I would recommend this to a friendBest buy
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Happy with this purchase. Would recommend this to anyone
I would recommend this to a friendGood Experience
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Delivery was as promised. Happy with the dryer and the service team
I would recommend this to a friendLove my New Dryer
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love my new dryer! Love the features and the load door is so cool....
I would recommend this to a friendHORRIBLE BEST BUY CUSTOMER SERVICE
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I would have given Zero stars if that was an option. My negative review isn't due to the washing machine but is because of Horrible Customer Service from Best buy. I ordered a matching appliance set, received the dryer but the washer was delayed on being delivered. Fast forward 3 months and I receive an email stating that my washer is now out of stock and my order will be cancelled. I reached out to Customer Care to have my Dryer returned for credit towards a new matching set but was told I was out of the return window. They delayed my delivery for 3 months causing me to be out of my return window and I was told basically Tough and it's not there problem. I now have a dryer with no matching Washer even though I spent over $1800 with them. The customer service agent actually told me that I'd have to go try and find a matching Washer from a different retailer. HORRIBLE CUSTOMER SERVICE BUYER BEWARE
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, there. Thank you for taking the time to share your experience with the LG Dryer (DLG7401VE) model. We're sorry to hear about the delay in delivering your washer and the cancellation of your order. We aim to offer great products and customer service for a smooth experience. Your feedback is valuable, and we're always working to improve. If you need help, please reach out to us on social media @LGUSSupport. ^Juvy
Poor customer service
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I originally bought a new washer/dryer set to be delivered in late October. A few days after my purchase was informed the dryer would not be available until Dec 6. Then in mid November was informed the dryer would not be availble till Feb 1, 2023. I cancelled that order and placed a new order about a week ago. My new gas dryer was delivered 3 hours ago. The dryer spins, but does not heat. The installer said there was a problem with the dryer gas ignition. Called customer service and after 40 minutes on hold I was informed I would be “compensated” with a new dryer to be delivered 8 days later. I have to give 6 weeks notice to get a day off so now I have to try to find someone to work for me so I can be off work another day. So far I have had to use 3 none returnable vacation days to get my new appliances. Best Buy appears to be very good at selling appliances, but their after purchase customer service is incredibly poor.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, there. Thank you for sharing your feedback regarding your experience on your LG Dryer (DLG7401VE) model. We understand how important it is to have a reliable and efficient appliance, and the delivery and subsequent issues with your gas dryer have caused you significant inconvenience and additional time off work. Please know this is not the standard we want you to have with our products and service as we strive for reliable, high-quality products and excellent customer service. We will be sharing your comments with our customer service team and take corrective measures to prevent similar situations in the future. If you require further assistance, please reach out to us on social media @LGUSSupport so we can help you further. We're here to assist you and provide any additional support you may need. ^Juvy
Its ok
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The door doesnt stay open aand the light doesn’t stay on. I wish or was bigger. It gets the job done.
No, I would not recommend this to a friendMy wife love it!
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great washer and dryer and the July 4 combo deal was a winner!
I would recommend this to a friendBeware on this one.
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I think If I did it over again, I would probably not buy this one. We get an error code every now and then when drying. We don’t know why.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We highly appreciate your honest feedback regarding your experience. We read from your feedback that you were having trouble with the product, and we would be pleased to assist you with this further, but we must switch to a platform that allows us to have back-and-forth conversation. Send us a private message on Facebook or Twitter with the handle @LGUSSupport, and your contact information, and we'll be pleased to see what we can do to help. Thanks. ^Jolly
Great Dryer
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great Dryer! Affordable with lots of great options!
I would recommend this to a friendBest customer service... NOT.
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I ordered my machine July 5, 2023 and it hasn't worked since the day I got it took weeks for them to even agree to send one out, sent someone out and they deemed it unfixable. Since the tech THEY sent out issued a repair code and NOT a replace code I'm now going on 3 weeks waiting on them to decide what to do. The company they subcontract refuse to come out because they said its a lemon needs to be replaced. So now I'm waiting for them to find someone to come out no offer of replacement. Now hundreds of dollars has been given to my laundromat and they have no urgency to fix this "3-5 days some will schedule another repair appointment" after they told me the people they subcontractor to said they won't be coming out again to work on a unfixable machine.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi there, Thank you for bringing this to our attention. I am sincerely sorry to hear about the frustration and inconvenience you've experienced with the washing machine you purchased. As an LG representative, I understand how important it is for your appliance to be in working order and I apologize for the delays and issues you have encountered with the repair process.
Your feedback regarding the prolonged wait, the subcontractor's refusal to work on the machine, and the lack of urgency in resolving the issue is concerning, and I truly apologize for the inconvenience this has caused you. We will ensure that your feedback is shared with the appropriate teams to address these issues and work towards a prompt resolution for you.
I understand the impact this situation has had on your daily routine and the additional expenses incurred due to using a laundromat. Please reach out to us on social media @LGUSSupport so we can help you further. ^Cris
Buy the 5 year warranty
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is the second LG 7.3 Cu. Ft. Smart Gas Dryer with EasyLoad Door that I have purchased since 2019. The first one started having issues that it cost too much to replace the parts. Definitely purchase the 5-year warranty. It's worth it. Appliances do not last that long anymore.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Thanks for sharing your rating/review with us and the community. We appreciate your patience and understanding in regards to the issues that you’ve encountered. If there's anything we can do to serve you further, let us know. You may send us a private message on Facebook or Twitter using @LGUSSupport and we'll be happy to assist. ^James.
Disappointing
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It does not work well considering the high price, left me wondering...
No, I would not recommend this to a friendDon’t buy
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I wouldn’t buy it again. Doesn’t dry in time allotted. You can’t add time to dry unless you stop it. Very frustrated with dryer.
No, I would not recommend this to a friendEasy load door nice 2 options front or side
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Again - once you start dryer it can not be turned off . i have laundry go thru a 70 minute cycle and its still wet - have to run it again for another 45 minute cycle Easy load door nice 2 options front or side drawback with side opens to the right most door open to the left
I would recommend this to a friendBrand response from LGAnswers
Posted .We are disappointed to see that you were not satisfied with your recent purchase and would like to learn more from you. However, we need to move to a platform that supports back-and-forth messaging. Please send us a private message on Facebook or Twitter using @LGUSSupport and use #VOC, and share your feedback with us. Thank you. ^Jennifer
Dryer
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have to have my dryer maintenance it supposed to be repaired on 1/26/2024 I hope I do not have any more problems with my dryer. It been a little 3 weeks now since I used my dryer.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, DonnaC. Thank you for sharing your feedback on your LG Dryer (DLG7401VE) model. We understand how frustrating it must be to have your dryer require maintenance after only three weeks of use. Our team strives to provide reliable and high-quality products, and we regret that we have fallen short in your case. Your satisfaction is important to us, and we want to ensure that you have a positive experience with our products. If there's anything else we can do to further assist you with, please reach out to us on social media @LGUSSupport so we can help you further. We are here to ensure your continued satisfaction and provide any support you may need. ^Juvy