Customer Ratings & Reviews

Hi, there. Thank you for taking the time to share your feedback with us. We regret to hear about the inconvenience and frustration you have experienced with the LG Dryer (DLG7401VE) model. We understand the importance of having a reliable and user-friendly appliance in your home. Our goal is to provide you with a seamless and hassle-free experience, and it is disheartening to learn that we have fallen short of your expectations. Please visit this link for assistance and guidance: https://www.lg.com/us/support/help-library/why-is-my-lg-dryer-not-heating-not-drying-or-taking-a-long-time-drying-CT10000011-1432223739634. If you require further assistance, please reach out to us on social media @LGUSSupport so we can help you further. We value your loyalty and hope to have the opportunity to restore your faith in our products and services. ^Juvy

We apologize for the inconvenience you've experienced with your LG 7.3 Cu. Ft. Smart Gas Dryer. We're concerning to hear that the machine is not fully drying your clothing despite your efforts to maintain it. Please reach out to our social media team at LG for further assistance. You can contact us on Facebook or Twitter at @LGUSSupport. We'll do our best to address the drying issue and find a solution for you. Thank you for bringing this to our attention, and we appreciate your understanding. ^Sam

Hi, Nat. Thank you for sharing your experience with the LG Dryer (DLG7401WE) model. We understand your concern about dealing with a dryer that’s not performing correctly, especially when it’s relatively new. We strive to provide reliable, high-quality products and ensure a smooth and seamless experience. For help, ensure you’re using the correct drying cycle and set to a high heat option. Make sure the dryer vent and duct are clear of obstructions. A blocked vent can affect drying performance and heat output. For additional help. visit https://www.lg.com/us/support/help-library/lg-dryer-why-is-my-dryer-not-heating-not-drying-or-taking-a-long-time-drying--1432223739634. Please send us a private message on social media @LGUSSupport with your purchase details and any additional information. We’ll work to assist you in resolving the issue and provide guidance on next steps.

We appreciate your feedback and are committed to improving your experience. ^Juvy

We would be delighted to delve deeper into why your LG Gas Dryer is not drying -properly. Let's start by moving this to a private platform that supports back-and-forth conversation by sending us a private message on Facebook or Twitter using the hashtag @LGUSSupport, including the model and serial numbers of the dryer. We are eager to help! ~Rita

Hello Osmin, We're sorry to hear about the inconvenience you have experienced. We assure you that your review is considered and does not go unnoticed. It would be our pleasure to assist you with this, but we must switch to a platform that allows for back-and-forth conversation. Please send us a private message on Facebook or Twitter through @LGUSSupport, and we will be happy to accommodate you.~ Tanisha

It is our pleasure to hear your valuable feedback. We would like to assist you with LG Smart Gas Dryer. Please send us a private message on Facebook or Twitter using @LGUSSupport, and include your contact info, or reach us at our customer service line at (800) 243-0000, and we will be happy to assist you. Thank you. ^Jolly

Hi there, This must have been a very disappointing experience for you. We regret that you've experienced this with your LG Unit. Please know that we'd like to help you with a resolution for the concerns that are being reported today. Please contact us at 800-243-0000. We'd like to help rectify the issues that you have with your LG Washer. Try running the wash cycle with a cup full of vinegar, and check to be sure that your drain hose is not clogged in any way. A tub cleaner at least once a week may also be helpful. Once you've done these things, try leaving the washer open so that it can completely dry and dissipate the smell. Please don't hesitate to let us know what we can do further to help. ~Tanisha

Hi, there. We sincerely appreciate you taking the time to share your experience with LG - 7.3 Cu. Ft. Smart Gas Dryer with EasyLoad Door - Graphite Steel (DLG7401VE) model. We understand how frustrating it must be to have your dryer break within just two weeks of receiving it, especially when the heating element isn't working properly. We apologize for any inconvenience this has caused you. Rest assured, we have taken note of your situation and are actively working on exchanging or replacing your dryer. Our team is committed to ensuring that the replacement unit functions flawlessly for you, and we understand the importance of having a reliable appliance in your home.
For additional information, kindly visit this link: https://www.lg.com/us/support/help-library/why-is-my-lg-dryer-not-heating-not-drying-or-taking-a-long-time-drying-CT10000011-1432223739634. If you need further assistance on your new unit, please send us a private message on Facebook or X (Twitter) through @LGUSSupport. We're here to assist you every step of the way. ^Juvy

Hi there. We're really sorry to hear about the frustrating experience you've had with the delivery of your dryer from Best Buy. It must be incredibly disappointing to have had multiple appointment cancellations without any successful resolution. It's frustrating when each customer service representative you've spoken with has been unable to provide a solution, despite their efforts. Waiting for such a long period, as it was purchased back in September 2023, only adds to the disappointment and inconvenience. I strongly advise to coordinate with the dealer where you'll buy your LG appliance. In your case, on BestBuy. ^Cris

Hi, Susan. Thank you for sharing your experience with the LG Dryer (DLG7401WE) model. We understand your concern about dealing with backorders and having a new dryer that isn’t heating properly. We strive to provide reliable, high-quality products exceeding our customer's needs and expectations. As a first step, please check that the dryer settings are correctly set for the type of load you’re drying. Sometimes, adjusting the cycle can make a difference. For more help, visit https://www.lg.com/us/support/help-library/lg-dryer-why-is-my-dryer-not-heating-not-drying-or-taking-a-long-time-drying--1432223739634. Please send us a private message on social media @LGUSSupport, and our team will be more than happy to assist you further and ensure the technician review goes smoothly. We appreciate your patience and look forward to helping you. ^Juvy

We are disappointed to see that you were not satisfied with your recent purchase and would like to learn more from you. However we need to move to a platform that supports back and forth messaging. Please send us a private message on Facebook or Twitter using @LGUSSupport and use #VOC, and share your feedback with us. Thank you. ^Jennifer

Hi, Julie. Thank you for taking the time to review the LG Dryer (DLG7401WE) model. We understand the disappointment and the inconvenience caused by the unit's drying performance and ease of use. Please know we strive to provide reliable, high-quality products that meet our customer's expectations and satisfaction, but unfortunately, we have fallen short of your case. Please visit this link for basic troubleshooting: https://www.lg.com/us/support/help-library/lg-dryer-why-is-my-dryer-not-heating-not-drying-or-taking-a-long-time-drying-CT10000011-1432223739634. If you find that the issue persists after following the instructions on the provided link, please reach out to us on social media @LGUSSupport so we can help you further. ^Juvy

Hi, there. Thank you for sharing your feedback regarding the LG Dryer (DLG7401WE) model. We're sorry to hear that it did not meet your expectations in terms of drying performance. We strive to provide reliable, high-quality products that meet our customer's expectations and satisfaction, but unfortunately, we have fallen short of your case. We want to help fix this issue promptly. Please visit this link: https://www.lg.com/us/support/help-library/lg-dryer-why-is-my-dryer-not-heating-not-drying-or-taking-a-long-time-drying-CT10000011-1432223739634#. If you need more help, please reach out to us on social media @LGUSSupport so we can help you further. ^Juvy

We are sorry to hear about your experience with the retailer. Should you have any other concerns about your LG Gas Dryer, please send us a private message on Facebook or Twitter using @LGUSSupport, and include your contact info, or reach us at our customer service line at (800) 243-0000, and we will be happy to assist. Thank you. ^Jolly

Our mission at LG is to provide the best possible experience to all of our users; part of that means we have to be on top of our customer service, and it definitely doesn't sound like your experience met our standard. If you could please PM us your device's model and serial numbers, a description of what's going on, and your contact info, we'd be more than happy to get to the bottom of this with you! ~Tanisha

Hi, Chris. Thank you for taking the time to review the LG Dryer (DLG7401VE) model. We regret to hear that you experienced issues with the heater and had to wait for a replacement for a week. We understand how frustrating it can be when a new appliance doesn't work as expected. This is certainly not the level of quality we want you to experience with our products. Please let us know if there's anything else we can do to assist you, please reach out to us on social media @LGUSSupport so we can help you further. We look forward to assisting you and regaining your trust in our products. ^Juvy

Thank you for providing us with valuable feedback. We apologize that you had such an experience with your LG - 7.3 Cu. Ft. Smart Gas Dryer with EasyLoad Door - Graphite Steel. This will be considered for our continuous improvement. We read from your feedback that you were having trouble with the product, so we’d like to help you with it. Please send us a private message on Facebook or Twitter at @LGUSSupport, and we will be happy to assist you. ^James.

We are sorry to hear your experience with the delivery and installation was less than satisfactory. Thank you for bringing this to our attention. It help us continue to work towards improving the overall customer experience. If you have questions or further concerns, please reach out to our support team on Facebook at @LGUSSupport and use #VOC in your first message to our social media support team.. To speak with an agent via phone, you can call 800.243.0000. There are policies and procedures in place to ensure resolutions are consistent and fair. I am confident that we will work to provide an agreeable resolution. ^Venette