Customer Ratings & Reviews
- Model:
- DLG7401WE
- SKU:
- 6492263
Rating by feature
- Capacity
Rating 4.8 out of 5 stars
- Dry Time
Rating 4.5 out of 5 stars
- Ease of Use
Rating 4.6 out of 5 stars
to a friend
Customers are saying
Customers are impressed with the overall performance of the 7.3 Cu. Ft. Smart Gas Dryer with EasyLoad Door, especially its drying capabilities and large capacity. Many appreciate the quiet operation and the convenient door design. The dryer's ease of use and smart connectivity features have also been well-received.
This summary was generated by AI based on customer reviews.
Dryer
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Easy to operate large drum handles comforter with extra room for other items
I would recommend this to a friendGood machine
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Dries as expected but it takes a little longer than my old electric one.
I would recommend this to a friendDryer+
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Lower temperatures don’t have much heat , clothes stay damp for a long time
I would recommend this to a friendA Little Loud
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very loud gas burner. Also it was difficult to find the propane conversion kit. It needs to be ordered directly from LG. Best Buy doesn’t offer the kit.
No, I would not recommend this to a friendNo more dirty clothes
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Outstanding love it need it had to have it now everything’s clean
I would recommend this to a friendI love the efficiency .
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It can me a little loud. My bedroom is next door from the laundry .
I would recommend this to a friendLG Dryer
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Dryer has nice feature plus can remote start from phone.
I would recommend this to a friendA HORRIBLE EXPERIENCE WITH BEST BUY!!
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This review is not for the washer and dryer, but for the Best Buy service I received (or did not receive). I ordered the washer and dryer on 11/11/23, one month ago. I paid for delivery, installation and haul-away of old washer and dryer. My old washer and dryer worked fine but was 15 years old. Both were delivered on 11/22/23. Finish on washer was damaged and washer had to be replaced, which I received on 11/26/23. Dryer did not heat. Because it's gas, it has to be installed by a certified installer. After six attempts to set up delivery and installation of dryer, and pick up of the dryer that didn't work, I am sitting here today (one month later) with an extra dryer in my laundry room, waiting to be picked up. I paid a private company to come and install new dryer, which was delivered on 12/5 but not hooked up. I was offered $100 gift card, which I have not received yet. I was offered more compensation by a Supervisor that PROMISED he would contact me to check on the status of the dryer within 24 hours. That was five days ago. No word from him or anyone. App says someone is coming on 12/13 to install dryer. Soo much has happened to prove the incompetence of Best Buy reps, supervisors, and installers. A total lack of communication within and with their customers. A simple delivery may be okay, but if there is any type of snag, they obviously are not trained to deal with that. They try to make you think they care. But, it's obvious, it's not about the customer!!!
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, there. We appreciate your commitment to providing detailed and constructive feedback regarding your experience with the LG Dryer (DLG7401WE) model. We regret the unfortunate events and the unsatisfactory service you received from Best Buy.
We understand how frustrating it must have been to have multiple issues with the delivery and installation of your appliances, especially given the extended timeframe and the lack of communication from our team. Please know that this is not the level of service we strive to provide. Please reach out to us on social media @LGUSSupport so we can help you further. We're here to assist you and provide any additional support you may need. ^Juvy
Working good
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Dry faster than the old one $$$$$$$$$$$$$$$$$$$$$$
I would recommend this to a friendBest buy
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Happy with this purchase. Would recommend this to anyone
I would recommend this to a friendGood Experience
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Delivery was as promised. Happy with the dryer and the service team
I would recommend this to a friendLove my New Dryer
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love my new dryer! Love the features and the load door is so cool....
I would recommend this to a friendCrme
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Cannot use same setting if not completely dry or another setting.
I would recommend this to a friendMy wife love it!
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great washer and dryer and the July 4 combo deal was a winner!
I would recommend this to a friendGreat Dryer
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great Dryer! Affordable with lots of great options!
I would recommend this to a friendCheap
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Does not really dry and there is a gas smell. Used a few times and the back panel inside is discolored already. Only had a few months
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Janet. Thanks for sharing your experience with the LG Dryer (DLG8401BE) model. We understand your concern about not drying effectively and that you’ve noticed a gas smell and discoloration inside the panel after just a few months. We strive to provide reliable, high-quality products that meet customer expectations.
Regarding the gas smell, we recommend having a professional technician check the venting and gas connections to ensure everything is functioning properly.
For the discoloration, it could be due to overheating or lint/detergent buildup. Checking the filter and venting system is advisable, and running a cycle with a few towels might help.
To further assist you, please send us a private message on social media @LGUSSupport, and we’ll guide you on the next steps and connect you with a service technician if necessary. ^Juvy
Beware on this one.
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I think If I did it over again, I would probably not buy this one. We get an error code every now and then when drying. We don’t know why.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We highly appreciate your honest feedback regarding your experience. We read from your feedback that you were having trouble with the product, and we would be pleased to assist you with this further, but we must switch to a platform that allows us to have back-and-forth conversation. Send us a private message on Facebook or Twitter with the handle @LGUSSupport, and your contact information, and we'll be pleased to see what we can do to help. Thanks. ^Jolly
Poor customer service
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I originally bought a new washer/dryer set to be delivered in late October. A few days after my purchase was informed the dryer would not be available until Dec 6. Then in mid November was informed the dryer would not be availble till Feb 1, 2023. I cancelled that order and placed a new order about a week ago. My new gas dryer was delivered 3 hours ago. The dryer spins, but does not heat. The installer said there was a problem with the dryer gas ignition. Called customer service and after 40 minutes on hold I was informed I would be “compensated” with a new dryer to be delivered 8 days later. I have to give 6 weeks notice to get a day off so now I have to try to find someone to work for me so I can be off work another day. So far I have had to use 3 none returnable vacation days to get my new appliances. Best Buy appears to be very good at selling appliances, but their after purchase customer service is incredibly poor.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, there. Thank you for sharing your feedback regarding your experience on your LG Dryer (DLG7401VE) model. We understand how important it is to have a reliable and efficient appliance, and the delivery and subsequent issues with your gas dryer have caused you significant inconvenience and additional time off work. Please know this is not the standard we want you to have with our products and service as we strive for reliable, high-quality products and excellent customer service. We will be sharing your comments with our customer service team and take corrective measures to prevent similar situations in the future. If you require further assistance, please reach out to us on social media @LGUSSupport so we can help you further. We're here to assist you and provide any additional support you may need. ^Juvy
Its ok
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The door doesnt stay open aand the light doesn’t stay on. I wish or was bigger. It gets the job done.
No, I would not recommend this to a friendHORRIBLE BEST BUY CUSTOMER SERVICE
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I would have given Zero stars if that was an option. My negative review isn't due to the washing machine but is because of Horrible Customer Service from Best buy. I ordered a matching appliance set, received the dryer but the washer was delayed on being delivered. Fast forward 3 months and I receive an email stating that my washer is now out of stock and my order will be cancelled. I reached out to Customer Care to have my Dryer returned for credit towards a new matching set but was told I was out of the return window. They delayed my delivery for 3 months causing me to be out of my return window and I was told basically Tough and it's not there problem. I now have a dryer with no matching Washer even though I spent over $1800 with them. The customer service agent actually told me that I'd have to go try and find a matching Washer from a different retailer. HORRIBLE CUSTOMER SERVICE BUYER BEWARE
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, there. Thank you for taking the time to share your experience with the LG Dryer (DLG7401VE) model. We're sorry to hear about the delay in delivering your washer and the cancellation of your order. We aim to offer great products and customer service for a smooth experience. Your feedback is valuable, and we're always working to improve. If you need help, please reach out to us on social media @LGUSSupport. ^Juvy