Customer Ratings & Reviews

The only reason I gave a four star, is the door on pull down does not go all the way down flat. I am still learning how to use all of the cycles. The Perma press cycle is set up for 32 minutes, which is too short. So far I like this dryer.

My wife is extremely excited with this model dryer. A load of towels or sheets is dried in 1/2 the time as the last Samsung front loader (which granted was about 10 years old). I a remiss to say i wish we would have bought the model that has the steam options, but this has been a home run otherwise.

Happy with the dryer. Took a few times to get the delivery right, but that’s no one’s fault.

For how expensive these are I expected to love it. Unfortunately it only dries clothes if you have it run hot (and it is gas so it runs really hot). On any of the damp sensing settings it leaves clothes wet. Even if I put small loads in. Always still damp until I run a quick dry and nearly burn them. I wish I had just bought a simple dryer for less money. Also without setting WiFi up you can’t get it to do some settings like cool air on normal etc. I will say the door opening from both top and side is a nice feature.

Started well. Drys very good. - however making a weird noise last couple of week. I am still within warranty- planning to call customer Service

I bought this model for 3 reasons: reviews, capacity and wi-fi connectivity. As a dryer it runs to hot. I set it on medium heat and it shrunk clothes that had been washed many times before. I now run everything on low. Do it yourself programming is tough and it still switches to the sensor. That means if you want clothes to actually be dry you have to turn the sensor all the way up to it's highest level. When you choose one of the preprogrammed settings it locks down many drying options. But overall it is a decent dryer. Capacity is enormous so it passes that test. Wi-fi is extremely difficult to set up. I'm computer savvy and able to network older devices that don't set themselves up on a network. This product is not smart at all. The instructions to set it up are a complete joke. In fact there are different instructions on in the manual than there are on the website. And there's 2 different non-conforming sets on the web. The furthest I was able to get in the setup was learned on YouTube by a Brit. But alas, still no connectivity. I have reached out to LG in multiple methods: chat, email, phone. The only time I received any kind of support was on the phone but he admitted he could not provide the support I needed. That it was an SmartThinQ app problem and I needed to contact them. I have called and sent 3 emails. NOTHING!!!! Absolutely no response or customer service has been provided. I will never purchase another LG product again. It dries clothes but advertised features do not work. If you insist on buying LG then go with a model that does not claim to be smart and stick one that simply dries your clothes.

Stacia, the associate that I had the pleasure of meeting, was also very helpful, knowledgeable, patient, and made me feel at ease during the whole purchasing process. Got what I needed, and delivered and installed as promised.

I just absolutely love love love my dryer. It is so easy to use. When the dryer runs, you can barely hear it. The cleaning of the vents are easy and its overall efficiency is a 10. I would recommend this to my friends and family.

Dual opening door needs to be better written about in the user manual. LG very good about addressing my desire to change the door swing from left to right to right to left, they do this service with no charge as a complimentary service.

We had purchased the matching washer a couple of years ago due to all the trouble we were having with a whirlpool front loader. We liked the washer so much, we decided to invest in a LG dryer as well. So far, so good.

Only thing I have seen that I don’t love is the door that opens is plastic and seems a little cheaply made. Love how it opens 2 ways but a little hard to open. Overall, I would definitely still buy it. I haven’t used any of the bells and whistles.

Love this dryer! It’s large capacity is just what my family needed. It dries the clothes the first time and no need to run it through the system a 2nd or 3rd time like our old dryer.

The LG dryer has a double set of hinges which makes it very convenient to put the washed clothes from the Washer into the dryer and then pullout the dried clothes. The settings are intuitive and effective.

very easy to use. I love that the door open at the top to load clothes from the wash, and that it open on the side take out my laundry. very happy.

Will update review after some use. Looks fantastic WiFi Connection out of the box did not work. The default unit password did not work using a zero or letter O. Wasted time not sure having WiFi on a washer is worth it. Will update after some use.

Love my new dryer! Ease of use, drying time and different drying options. Delivery staff very professional and polite. Also, great purchasing price.

Numerous options to cover all level of drying needs. Love the door feature that allows it to be opened from top like a chute for putting clothes into it while still having the ability to swing it open for ease of taking clothes out.

This was a really nice dryer and my first time purchasing LG. It takes some getting used to the settings and sometimes I have had to add another dry cycle because my clothes were still a little wet.

Such an improvement from my old dryer. I do wish this model came with a stand to make it easier to transfer clothes from the top load to the front load. It would make it easier as I get older.

Sometimes dryer has not fully dried items after normal dry cycle. Wish the light would stay on or turn on when door is opened. Otherwise great product.