Customer Ratings & Reviews
- Model:
- DLG7301VE
- SKU:
- 6321763
Rating by feature
- Capacity
Rating 4.8 out of 5 stars
- Dry Time
Rating 4.6 out of 5 stars
- Ease of Use
Rating 4.6 out of 5 stars
Customers are saying
Customers are satisfied with the 7.3 Cu. Ft. Smart Gas Dryer with Sensor Dry's performance, large capacity, and ease of use. Many appreciate the convenient door options and quiet operation. The dryer's efficiency is also frequently praised. However, some customers reported issues with the installation process.
This summary was generated by AI based on customer reviews.
a little noisy
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The dryer is very nice but noisy. Side panel rattles.
No, I would not recommend this to a friendDon’t buy LG products ***
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I will not buy any LG Products - Fridge fail less then 3 years . Now the dryer less then 2 years - Be aware of this dryer !!!!bought it 2019 less then 2 years failed - tech came out 4 times change parts and still not working. Luckily I had extended warranty through beat buy Still going through replacements process. 4 weeks no dryer at home with 3 children .
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. Your feedback is especially important to us and your concerns will be shared with our product team. If you have questions or further concerns, please reach out to our support team on Facebook at @LGUSSupport and use #VOC in your first message to our social media support team. We apologize for any inconvenience this caused. ^Venette
Dryer does not keep up with washer.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Dryer does not keep up pace with the washer, we have to dry many loads for two hours. Very difficult to wash many loads in a row because the drying time is so unpredictable.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are sorry to hear you are experiencing long dry times with your dryer. You can troubleshoot this from the following help library article: https://www.lg.com/us/support/product-help/CT10000011-1432223739634-not-drying-long-dry-time If you need assistance, do not hesitate to connect with us directly by any of the below options:
Phone: 1-800-243-0000
LiveChat: https://www.lg.com/us/support/chatbot
Email: https://www.lg.com/us/support/email-appointment
Facebook Messenger: https://www.facebook.com/LGUSA/
Twitter: @LGUSSupport
The LG Community Forum is also a great resource for getting help from other LG customers: https://lgcommunity.us.com/ ^CP
Worst dryer ever
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is the worst dryer I’ve ever used. It sounds like crickets when it’s running, something is lose and I bought it before I got settled into my new place so it’s past the point of return. The “sensor” for drying clothes doesn’t work. Run it on sensored dry and the clothes are still damp. Have to keep setting it to run after it’s stopped. This is a crap appliance I wish I would’ve taken other reviewer’s review to heart.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We hate to hear you are dissatisfied with your unit's performance. If you'd like to discuss more, please reach out to our support team on Facebook at @LGUSSupport. To speak with an agent via phone, you can call 800.243.0000 We apologize for any inconvenience this caused. ^Venette
VERY DISAPPOINTED
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The Dryer worked fine for the first 3 months. Then it stopped drying and would cut off in middle of drying cycles. LG Promised me 2 weeks ago they would have someone out to fix the dryer. I still haven't seen or heard from anyone. So, its my experience LG doesn't stand behind their product. I haven't had a working dryer for over a month now.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We hate to hear you are dissatisfied with your unit's performance. If you'd like to discuss more, please reach out to our support team on Facebook at @LGUSSupport. To speak with an agent via phone, you can call 800.243.0000 We apologize for any inconvenience this caused. ^Venette
Doesn't dry clothes in the first cycle
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Doesn't dry clothes in the first cycle, I always have to run a time cycle
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Thank you for contacting us regarding your concerns about your LG Smart Gas Dryer. It would be our pleasure to delve deeper into the issues you are facing and find out what steps we can take to address them. We need to switch to a different platform in order for you to receive immediate assistance. You can direct message us on Facebook or Twitter with the hashtag @LGUSSupport, including the model and serial numbers of the dryer. It will be our pleasure to assist you. ~Rita
Dryer doesn’t dry
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The dryer doesn’t appear to dry the clothes! I had the previous LG model and it worked more efficiently! Not satisfied at all!
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We hate to hear your dryer doesn't work properly. But for this cases, we highly advised to our customers on checking first if "Energy Saver" is activated. This feature is designed to reduce energy consumption by operating the unit with air dry only. If you ever have any questions, please do not hesitate to reach out to our support team on Twitter via @LGUSSupport or on Facebook at https://www.facebook.com/LGUSA/. To speak with an agent via phone, you can call 800.243.0000. There are policies and procedures in place to ensure resolutions are consistent and fair. I am confident that we will work to provide an agreeable resolution. We apologize for any inconvenience this caused. ^Venette
Broken dryer vent during installation
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Get the installation at your own risk. After telling the person installing my dryer NUMEROUS times that he smashed my dryer vent and being told ‘it’s okay, don’t worry about it’ - my dryer is not working at full capacity. I got my dryer installed by Best Buy but I am never having them install any appliance again. The installation team was rushed and did a sloppy job causing me to not be able to use my machine.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .It is unfortunate that the delivery and the installation process was a bad experience. Your feedback is appreciated and important in helping us to identify practices that drive customer satisfaction. If you ever have any questions please reach out to our support team on Facebook at @LGUSSupport and use #VOC in your first message to our social media support team.. To speak with an agent via phone, you can call 800.243.0000 We apologize for any inconvenience this caused. ^Venette
Nothing but problems
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This Dryer has not worked properly since I purchased it. I purchased the Geeksquad protection. They have came out several times to fix it with negative results. I just scheduled another appointment to have my dryer repaired. This has been a total waste of money. Hopefully they can fix it this time.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Hey there Dame!. Thank you for taking the time to review our product. We take great pride in our work, and our hope is always that it helps each one of our customers accomplish their goals. Clearly this was not your experience, and we apologize. We will be working to fix it so that an incident like this never happens again. Please get in touch with us if you have questions for us by sending us a private message on Facebook or Twitter using @LGUSSupport, or call our Customer Service at (800) 243-0000, and we would be glad to help. Jai`.
WORST SUPPORT (LG) EVER
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.If I could give nO stars I would. Dryer quit heating 11 months after purchase. Things go wrong, but the support from LG is absolutely HORIBLE. 5 replaced parts and 3 weeks without a dryer. Now they want me to wait another 5-6 business days for review. I NEED A DRYER
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We hate to hear you are dissatisfied with your unit's performance. If you'd like to discuss more, please reach out to our support team on Facebook at @LGUSSupport and use #VOC in your first message to our social media support team.. To speak with an agent via phone, you can call 800.243.0000 We apologize for any inconvenience this caused. ^Venette
Attempted door reversal a disaster
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Two attempts by Geek squad were unsuccessful an dryer had to be returned. We decided to not reverse the door to avoid problems with the third.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .It is unfortunate that the delivery and the installation process was a bad experience. Your feedback is appreciated and important in helping us to identify practices that drive customer satisfaction. If you ever have any questions please reach out to our support team on Twitter via @LGUSSupport or on Facebook at https://www.facebook.com/LGUSA/. To speak with an agent via phone, you can call 800.243.0000 We apologize for any inconvenience this caused. ^Venette
MarionR
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Do not bye this dryer.!! I have received two new dryers I’ve made three visits to the store called many times had four visits at my house and it’s still not working properly .I’ve never been able to dry one load of wash yet,it’s really discouraging ,aggravating and most disappointing…
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We hate to hear you are dissatisfied with your unit's performance. If you'd like to discuss more, please reach out to our support team on Facebook at @LGUSSupport and use #VOC in your first message to our social media support team.. To speak with an agent via phone, you can call 800.243.0000 We apologize for any inconvenience this caused. ^Venette
Fragile
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It works fine but casing on top of machine is very weak. I leaned on the top of it and it dented in so easily. Should not be so fragile. Dissatisfied and disappointed with that aspect of it.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. Your feedback is especially important to us and your concerns will be shared with our product team. If you have questions or further concerns, please reach out to our support team on Facebook at @LGUSSupport. We apologize for any inconvenience this caused. ^Venette
Awesome dryer, but needed repair after 13 months
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The ignitor failed on the 13th month, just right after the 12-month manufacturer's warranty!
No, I would not recommend this to a friendVery slow delivery, good product
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Took almost 3 months to finally receive. Dryer sense pretty good however!
I would recommend this to a friendBrand response from LGAnswers
Posted .We are sorry to hear your experience with the delivery and installation was less than satisfactory. Thank you for bringing this to our attention. It help us continue to work towards improving the overall customer experience. If you have questions or further concerns, please reach out to our support team on Twitter via @LGUSSupport or on Facebook at https://www.facebook.com/LGUSA/. To speak with an agent via phone, you can call 800.243.0000. There are policies and procedures in place to ensure resolutions are consistent and fair. I am confident that we will work to provide an agreeable resolution. ^Venette
Unable to judge a product yet to be received!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Unfortunately An order on Oct. 17th has not even been delivered yet and it’s not going to be until Nov. 20th. I live in a semi rural area and I don’t drive so I can’t even tell you how inconvenient this has been for Me. The delivery service you use is not acceptable!
I would recommend this to a friendBrand response from LGAnswers
Posted .We are sorry to hear your experience with the delivery and installation was less than satisfactory. Thank you for bringing this to our attention. It help us continue to work towards improving the overall customer experience. If you have questions or further concerns, please reach out to our support team on Twitter via @LGUSSupport or on Facebook at https://www.facebook.com/LGUSA/. To speak with an agent via phone, you can call 800.243.0000. There are policies and procedures in place to ensure resolutions are consistent and fair. I am confident that we will work to provide an agreeable resolution. ^Venette
Dryer element error code all the time
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Always receiving an error code for the dyer sensor. Machine is less than 1 year old. Clothes do not dry and have to run cycle several time in order to dry clothes.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Please contact LG Customer Support by direct message via Twitter (@LGUSSupport) or Facebook Messenger (https://www.facebook.com/LGUSA/). Please be sure to provide your name, phone number, address, email, model/serial numbers, and date of purchase and we will be happy to assist you. We apologize for any inconvenience this has caused. ^Daphane
Hate it
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The energy saver setting drys the clothes with cold air so it takes twice as long to dry so I never use it. If I wanted cold air I would hang them outside.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .You can troubleshoot issues with long dry times from our help library article found here: http://www.lg.com/us/support/product-help/CT10000011-1432223739634-not-drying-long-dry-time ^CP
ge dryer
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I would not purchased this dryer again .Very disappointed with dryer it takes for ever to dry the laundry especially the towels and a heavy load. My advice do not purchase this dryer
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We hate to hear your dryer doesn't work properly. But for this cases, we highly advised to our customers on checking first if "Energy Saver" is activated. This feature is designed to reduce energy consumption by operating the unit with air dry only. If you ever have any questions, please do not hesitate to reach out to our support team on Twitter via Facebook @LGUSSupport and use #VOC in your first message to our social media support team. To speak with an agent via phone, you can call 800.243.0000. There are policies and procedures in place to ensure resolutions are consistent and fair. I am confident that we will work to provide an agreeable resolution. We apologize for any inconvenience this caused. ^Venette
Samsung Dryer
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Dryer sucks does not get hot this one is going back. I have an LG being delivered the end of January. I will never purchase a Samsung product again as far as a washer or dryer goes.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .If you have questions or further concerns, please reach out to our support team on Facebook at @LGUSSupport and use #VOC in your first message to our social media support team. ^Venette