Customer Ratings & Reviews
- Model:
- DLG7301VE
- SKU:
- 6321763
Rating by feature
- Capacity
Rating 4.8 out of 5 stars
- Dry Time
Rating 4.6 out of 5 stars
- Ease of Use
Rating 4.6 out of 5 stars
Customers are saying
Customers are satisfied with the 7.3 Cu. Ft. Smart Gas Dryer with Sensor Dry's performance, large capacity, and ease of use. Many appreciate the convenient door options and quiet operation. The dryer's efficiency is also frequently praised. However, some customers reported issues with the installation process.
This summary was generated by AI based on customer reviews.
Ok so far, but makes a weird clicking sound
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Just had it installed and when it runs while it is empty, you can hear a clicking sound as the drum goes around, it sounds like a heart beat each revolution. Also I have a matching LG washer and it has a chrome dial, this one comes with a matte grey dial which I didn't realize until I got it, so it doesn't match.
I would recommend this to a friendDryer
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The dryer was an m open box purchase and it is not what i expected..
No, I would not recommend this to a friendFailed within 2 months
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review."GAS" code, no heat. On the plus side, it's still under warranty. On the negative side, having this fail in only 2 months doesn't bode well for its reliability. We are regretting this purchase already. To make it worse, LG's repair service is abysmal. It took took weeks to get a repairman out here to fix it, and when the day came, he called and said he couldn't make it! We had to reschedule a further week out. You're better off avoiding LG.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Thank you for taking time to review this product. We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. Your feedback is especially important to us and your concerns will be shared with our product team. We apologize for any inconvenience this caused. ^Venette
Horrible appliance
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This dryer is horrible. Needed repair within 13 months. It’s been 5 years. This year had to have the motor replaced. That repair only lasted 30 minutes. Didn’t even make it through the cycle.
No, I would not recommend this to a friendUnreliable
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This dryer stopped working exactly 3 years from purchase date.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Alison. Thank you for reaching out to us about your LG Dryer (DLG7301WE) model. We understand that having your dryer stop working right after three years can be concerning, especially when you expect reliable performance from your appliances. Your experience is important to us, and we’re here to help.
To start troubleshooting, we suggest checking the circuit breaker to ensure that it hasn’t tripped. Sometimes, power issues can prevent the dryer from functioning properly.
Please send us a private message on social media @LGUSSupport, and our team will be more than happy to assist you further in resolving this matter. We appreciate your patience and look forward to helping you get your dryer back in working order. ^Juvy
Not happy
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Had 2.5 years and already needs service at $350 worth of parts and service. Man that came out to house…said he has to keep replacing thermistor the and motherboard.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Thank you for taking this time to communicate with us about your concern. We'd love to know what happened, and what we can do to rectify it. Please send us a private message on Facebook or Twitter using @LGUSSupport, please include your contact info, or call our Customer Service at (800)243-0000 as it'll be our pleasure to assist you further. Thank You. ~Tanisha
Not worth it
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this dryer 3 years ago. After a few months, clothes were still damp after drying if it was more than 1/2 full. Now, I am getting an error message that the machine is not getting enough gas. PSEG came out and said it's a dryer issue. So now LG wants to charge $375 to fix the dryer for a machine that is 3 years old. Insane. Do not buy.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Peter. Thank you for taking the time to share your feedback regarding your LG dryer. We appreciate your honesty and apologize for the inconvenience you have experienced. We understand how frustrating it can be when appliances don't perform as expected, especially when they are relatively new. We apologize for the inconvenience caused by the dampness issue you encountered. We would like to reassure you that we take customer satisfaction seriously, and we are here to assist you. We recommend reaching out to our support team via Facebook or Twitter through @LGUSSupport. Our dedicated team will do their best to address your concerns and find a suitable solution. ^Dan
Never worked properly
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This dryer never worked properly from day one. LG was the worst company in the world to deal with to get it fixed. It took three months to finally get the unit replaced. This time I bought the extended warranty through Best Buy so if I have problems with the replacement it should be much easier.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are sorry to hear of this mix up. Your feedback is appreciated and important in helping us to identify practices that drive customer satisfaction. If you ever have any questions please reach out to our support team on Facebook at @LGUSSupport and use #VOC in your first message to our social media support team.. To speak with an agent via phone, you can call 800.243.0000 We apologize for any inconvenience this caused. ^Venette
New ones don’t last
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Stoped heating after only 3 years. My last dryer worked even after 12 years.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We would be happy to help you with scheduling out of warranty repair, however we need to move to a platform that supports back and forth messaging. Please send us a private message on Facebook or Twitter using @LGUSSupport and include #VOC, your contact info and we will doing everything in our power to expedite a resolution for you. Thank you. ^Jennifer
Lasted less than 2 years
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Lasted less than 2 years. Turns out the LG warranty is only for one year. Between that and the pain it was to get it to pair to their smart app, this purchase isn't worth it.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. Your feedback is especially important to us and your concerns will be shared with our product team. If you have questions or further concerns, please reach out to our support team on Facebook at @LGUSSupport. We apologize for any inconvenience this caused. ^Venette