Customer Ratings & Reviews
- Model:
- DLGX7801WE
- SKU:
- 6329771
Rating by feature
- Capacity
Rating 4.8 out of 5 stars
- Dry Time
Rating 4.4 out of 5 stars
- Ease of Use
Rating 4.5 out of 5 stars
Customers are saying
Customers appreciate the 7.3 Cu. Ft. Smart Gas Dryer with Steam and Sensor Dry for its quiet operation and fast drying performance. They also praise the dryer's ease of use and convenient dual-opening door, which simplifies loading and unloading laundry. The spacious interior is another frequently cited advantage. Overall, the positive feedback highlights the dryer's efficiency and user-friendliness.
This summary was generated by AI based on customer reviews.
The Worst Dryer
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased it because I couldn't find another dryer that fit my small space but with a large capacity. What was the point if I can't load more than halfway for it to be functional!!? The piece of c__p does not dry unless it's a small load. It doesn't make seeeeeenseee! And I paid SO MUCH!!! URGHHHHHH And don't even get me started on how poorly it was installed, they broker the door trim and I had to fix the duct because it got crushed! WAIT! THERE'S MORE!! Why does it even say that it's wifi able?? The machine supports 2.4 GHz Wi-Fi networks only. I don't think the speed exist anymore.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are sorry to hear that your unit did not meet your needs/expectations. This is not the quality we expect from our products.We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you ever have any questions please reach out to our support team on Twitter via @LGUSSupport or on Facebook at https://www.facebook.com/LGUSA/. To speak with an agent via phone, you can call 800.243.0000 We apologize for any inconvenience this caused. ^Venette
Not impressed
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Returned the first dryer after 3 weeks because the heat was not working properly. Took too long to dry. Recieved the second dryer and works better but not impressed. Dryes well but leaves clothes wrinkled and when I use the steam function, it does nothing. Not impressed.
No, I would not recommend this to a friendSneaky salesman
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.When I went to pick up the dryer the I asked the salesperson to unwrap it so I can inspect it. He told me I needed to wait until they moved it to the exit door. Once moved to a high traffic area he asked me if I really wanted to have it unwrapped because it would take them a long time to rewrap it. After the wrapping was removed, I saw a huge hidden dent on the top of the washer. Sneaky sales. I asked for a refund.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Thank you for taking time to review this product. We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. Your feedback is especially important to us and your concerns will be shared with our product team. We apologize for any inconvenience this caused. ^Venette
worst purchase ever
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Dryer is un-repairable after only 2 years. No longer heats. Techs have replaced every part possible. Best buy is no help. Geek squad is no help. After 3 weeks they have finally agreed to replace it. I waited all day yesterday for new unit. They stood us up. They use outside contractors who are not held accountable. Now I am 4 weeks without dryer. Currently on hold with someone in Panama City ? waiting for a supervisor for the past 30 minutes!
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We hate to hear you are dissatisfied with your unit's performance. If you'd like to discuss more, please reach out to our support team on Facebook at @LGUSSupport and use #VOC in your first message to our social media support team.. To speak with an agent via phone, you can call 800.243.0000 We apologize for any inconvenience this caused. ^Venette
LEMON of a DRYER
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.this was the WORST dryer ever! we haven't had it even a year and we have had FOUR (4) different repair people come to try and FIX a dryer that MUST be a lemon. I want a new machine but LG will not give one to us, unless it is deemed unfixable. this is totally unacceptable! DO NOT PURCHSE LG!
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We understand your concern. This feedback will be shared with our product team. We apologize for any inconvenience.^Venette
Waste of Money
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Failed after 2 years. Dryer vent valve failed, and rollers squeak with every load. Will not buy again
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Regan. Thank you for sharing your experience with the LG Dryer (DLGX7801VE) model. We understand your concern about an appliance that fails after a relatively short time, especially with issues like a malfunctioning vent valve and squeaky rollers.
For the squeaking, ensuring that the dryer is level and checking for any lint buildup around the rollers can sometimes help. However, if the vent valve has failed, it may require professional service to repair.
If you have any further questions or need assistance, please send us a private message on social media @LGUSSupport. We're here to help and appreciate your feedback as we strive to improve our products and services. Thank you for your understanding. ^Juvy
Dryer was defective
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I purchase a Dryer on 2.21.20. Error code E2 continues to show up no matter the setting. Called geek Squad - new one to be delivered 3/2/20, so we will see. Gave poor review as item did not work, so no idea on how well it works when not defective.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We apologize that this experience has been less than ideal. If this replacement doesn't resolve the issue you are experiencing, our support team would be happy to help. Please reach out to a specialist via Twitter @LGUSSupport, Facebook https://www.facebook.com/LGUSA/ ^CP
Don't Purchase any LG products!!!!!
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Dryer does not fit extra storage unit under dryer. Found out when techs came out to install my washer and dryer with the extra storage unit underneath. LG went downhill over the years. Never purchase an LG again.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Hi Charles, We really appreciate the details you've shared with us about the areas where we can improve. We work continuously to improve the quality of our products and services that drive customer satisfaction. We value your suggestion and this will be considered for our continuous improvement. ~Tanisha
Disappointed
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s ok but not great. If I had to choose again this would be a no!
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We hate to hear you are dissatisfied with your unit's performance. If you'd like to discuss more, please reach out to our support team on Facebook at @LGUSSupport and use #VOC in your first message to our social media support team.. To speak with an agent via phone, you can call 800.243.0000 We apologize for any inconvenience this caused. ^Venette
Dryer stopped working after 11 months.
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Dryer stopped drying (no heat) after 11 months. LG confirmed under warranty and still waiting after a week to be contacted about a next step. Just back from the laundromat for the second week in a row.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We would be happy to help you with getting a repair status update, however we need to move to a platform that supports back and forth messaging. Please send us a private message on Facebook or Twitter using @LGUSSupport and include #VOC, your contact info and we will doing everything in our power to expedite a resolution for you. Thank you. ^Jennifer
Poor design.
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Such a bad design. Attempted multiple service calls to try and fix moisture sensor. LG washers are great. Stick with Samsung dryers. Not pleased with this item.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We hate to hear that you experienced a problem with your unit. Your feedback is especially important to us and your concerns will be shared with our marketing and product teams. We work continuously to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you have questions or further concerns, please reach out to our support team via private message on Facebook @LGUSSupport with #VOC or call at 800-243-0000. Please be sure to provide your contact information, model/serial numbers and date of purchase. We apologize for the inconvenience and frustration caused. ^Daphane
Incredibly poor customer service
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The purchase and installation went perfectly. The first time I used the dryer I got an error message. d 80 Flow Sense. I have called multiple times and cannot get anyone to help me.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We regret you did not receive support in resolving the issue and we hope that you are willing to
allow us another opportunity to assist. Please reach out to our support team on Facebook at @LGUSSupport and use #VOC in your first message to our social media support team. You can also call us at 800-243-0000. Please provide your contact information, model/serial numbers of the TV and date of purchase, and we will be happy to assist you.^Venette
CHARGED FOR INSTALLATION THAT IS NOT COMPLETE
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The installation WAS NOT COMPLETED. I paid for an installation but the guys did not have the right parts to complete it. I have heard nothing and my dryer is still not installed.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .It is unfortunate that the delivery and the installation process was a bad experience. Your feedback is appreciated and important in helping us to identify practices that drive customer satisfaction. If you ever have any questions please reach out to our support team on Facebook at @LGUSSupport and use #VOC in your first message to our social media support team.. To speak with an agent via phone, you can call 800.243.0000 We apologize for any inconvenience this caused. ^Venette
Dryer
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Doesn't finish drying. Dryer automatically ends cycle but clothes are always not fully dry.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Understandably, this is frustrating. We are sorry that your units are not working properly. LG absolutely cares and we confidently stand behind our products. Please reach out to our support team on Facebook at @LGUSSupport and use #VOC in your first message to our social media support team.. To speak with an agent via phone, you can call 800.243.0000. There are policies and procedures in place to ensure resolutions are consistent and fair. I am confident that we will work to provide an agreeable resolution. ^Venette
Makes grinding noises.
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Makes grinding noises. Two machines did the same thing. Doesn’t matter what you wash or the cycle.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Please try to check if there is some foreign objects inside the drum.If there is none try to manually spin the drum and if you could still hear the noise please contact LG Customer Support by direct message via Twitter (@LGUSSupport) or Facebook Messenger (https://www.facebook.com/LGUSA/). Please be sure to provide your name, phone number, address, email, model/serial numbers and date of purchase and we will be happy to assist you. We apologize for any inconvenience this caused. ^Venette
Don’t buy
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Under 2 years and it need Thermostat not worth the money
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We would be happy to help you with your case, however need to move to another platform that supports back and forth messaging. Please send us a private message via Facebook or Twitter using @LGUSSupport, and include #VOC in the first message along with the model # and brief description of the issue and we will work with you on an expedited resolution. Thank you. ^Jennifer
LG dryer
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Was given a used damaged dryer. They couldn’t exchange
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We hate hearing that your unit arrived damaged.Thanks for bringing this to our attention. Your feedback is appreciated and important in helping us to identify practices that drive customer satisfaction.Please follow up with BestBuy to have this resolved.If you ever have any questions please reach out to our support team on Twitter via @LGUSSupport or on Facebook at https://www.facebook.com/LGUSA/. To speak with an agent via phone, you can call 800.243.0000 We apologize for any inconvenience this caused. ^Venette
LG Dryer
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Overall, I am happy with this purchase. The clothes don’t seem to dry completely when using the sensor even when I switch the setting to very dry. I wish the light would stay on longer when I’m getting the clothes out. I love that the door opens both ways. I have not tried the steam options yet.
I would recommend this to a friend- Pros mentioned:Drying performance
Great purchase!!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent dryer love the steam option! Dries clothes quick and easy to use.
I would recommend this to a friend Caught Fire
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Hello - Today is 1.15.25. I purchased the dryer in Jan of 2022. The dryer caught fire this morning. I advise to get that warranty and repair coverage. OH - and it looks like it is not even available to replace it anymore.
No, I would not recommend this to a friend