Customer Ratings & Reviews
- Model:
- DLEX3700V
- SKU:
- 6181263
Rating by feature
- Capacity
Rating 4.1 out of 5 stars
- Dry Time
Rating 3.3 out of 5 stars
- Ease of Use
Rating 4.6 out of 5 stars
Customers are saying
Customers enjoy the 7.4 Cu. Ft. 12-Cycle Smart Wi-Fi Electric SteamDryer's performance, ease of use, and quiet operation. Many appreciate the steam function and the dryer's capacity. While some found the control panel difficult to read in low light and the price high, the positive feedback on drying performance and features outweighs these concerns. The Wi-Fi capabilities are also a plus for many users.
This summary was generated by AI based on customer reviews.
- Cons mentioned:Price
DO NOT BUY - Clothes never dry
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We have had this dryer for 3 months now, and frankly, we hate it. We are so disappointed that we spent $800 on a dryer that doesn't get our clothes dry seemingly regardless of what settings we use. We had an older version of this dryer at our last house that was over 7 years old and that worked great which is why we purchased this one, but I would not recommend this dryer to anyone. Way too much money for a product that doesn't do its job.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We regret to hear your dryer doesn't work properly. But for this cases, we highly advised to our customers on checking first if "Energy Saver" is activated. This feature is designed to reduce energy consumption by operating the unit with air dry only. We apologize for any inconvenience this caused. ^Venette
Don’t buy. Your wallet will thank you.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Don’t buy. Your wallet will thank you. I have owned a few LG washers and dryers over the years. Never had issues with any dryer until I owned this one. LGs inherently take a long time to dry clothes in my experience. After owning and using this machine for 3 1/2 years showed error code and wouldn’t run. Tried troubleshooting with online suggestions. Didn’t work. Called an Appliance repair co. Thermostat and control panel both need replaced at a cost of $750. Super disappointing after only 3 1/2 years of normal use. Having to buy a new dryer :-(
No, I would not recommend this to a friendNeeded repair after 6 months
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.After about 6 months of normal use, the drum developed a terrible grinding noise. The appliance repairman who was sent to fix it (under warranty, thankfully) told me that he's seen the motors and belts of LG washers and dryers fail right out of the box. So he wasn't surprised that mine was shot.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. Your feedback is especially important to us and your concerns will be shared with our product team. If you have questions or further concerns, please reach out to our support team on Twitter via @LGUSSupport or on Facebook at https://www.facebook.com/LGUSA/. We apologize for any inconvenience this caused. ^Venette
Do Not Buy This Dryer
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I would give this a zero if possible. The lint screen does not fit and constantly catches on clothes (ane ruins them). We've bought several replacements from LG and they do work/fit properly (same outcome). Customer service is also completely useless. Buy another dryer.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Scott. Thank you for sharing your experience with the LG Dryer (DLEX3700V) model. We understand your concern about the lint screen doesn't fit properly and causes damage to your clothes. we strive to provide reliable, high-quality products that exceed our customer's needs and expectations. To help resolve this issue, we recommend the following: Please double-check the part number for the replacement screen to ensure it matches your model exactly. If the issue persists, we’d like to escalate this and explore additional solutions. While waiting for a permanent solution, we suggest checking the lint screen for any irregularities before every load and ensuring that it is fully seated in the dryer before starting. You might also want to consider using a lint trap bag inside the dryer to help catch any excess lint during drying.
Please send us a private message on social media @LGUSSupport so we can further assist you and ensure you receive a solution to this problem. We're here to help and will work to resolve the issue to your satisfaction. ^Juvy
Really sorry dryer
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We bought this washer/dryer stack unit about 4-5 years ago. The washer has been fine. The dryer has stunk up the show for years and it's on the fritz yet again. It's usually a sensor issue, but still costs in excess of $100 each time. And there have been lots of times. It's a really sorry dryer unit.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are disappointed to learn that you have experienced multiple issues with getting this repaired. We would like to gather more information from you to expedite a resolution. However we need to move to a platform that supports back and forth messaging. Please send us a private message on Facebook or Twitter using @LGUSSupport and use #VOC, your contact info and brief description of your complaint and we will research and do everything in our power towards a mutual resolution. Thank you. ^Jennifer
Buggy and Glitchy.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Worst product ever i have purchased from Bestbuy. Broke within first 2 years. Very glitchy from the get go. Wouldn't recommend this.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, there. Thank you for sharing your experience with us. We understand your concern about your LG Dryer (DLEX3700V) model, hasn't been performing as expected and broke within the first two years. We strive to provide durable, reliable, high-quality products that exceed our customer' needs and expectations. To help resolve any issues you're facing, we recommend checking a few common troubleshooting steps: Sometimes, a simple reset by unplugging the unit for a minute and plugging it back in can help resolve minor glitches. If the dryer is displaying any error codes, please note them and let us know so we can guide you through possible solutions. Ensure that the vent hose is not clogged or restricted, as this can impact the dryer’s performance. If the issues persist, please don't hesitate to reach out, and we’ll be happy to help explore further solutions or repair options for you.
Please send us a private message on social media @LGUSSupport, and our team will be glad to assist you. We appreciate your feedback and are committed to resolving this issue for you. ^Juvy
Good at wifi, bad as a dryer
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Overly complicated and poor dryer. Either damp or cooked clothes. 4k settings for what should be "steam and dry" button and done. But wait, it comes with wifi! Who cares??? Just dry my clothes!
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Hey there. Thank you for taking the time to leave us a review. Having a wonderful experience is what matters to us and we'd like to ensure that you are heard in your concern. We rely on our customers like you to let us know what we're doing right and wrong. We want to continue to provide the best experience possible. If you need more assistance with your LG Smart Dryer product, please send us a private message on Facebook or Twitter using @LGUSSupport and include your contact information, or call us at (800) 243-0000 and we'll be happy to assist. ^Jai.
Can’t use most functions without breaking
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The machine overheats. We have had to replace the sensor that detects if clothes is wet over 5 times if not more. Now we are only able to use it in the time setting and unable to use other functions. Don’t buy.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We appreciate you sending us your feedback. Please know that your thoughts are important to us as it will be shared with our marketing and product teams to meet your expectations moving forward. Meanwhile, if you need further assistance, send us a private message on Facebook or Twitter using @LGUSSupport and include your contact information or call our Customer Service at (800)243-0000. Thank you ~Tanisha
Worked great until it didnt
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We loved this washer until it started sounding like an airplane taking off during the spin cycle. LG customer service is a nightmare DO NOT BUY AN LG
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We hate to hear you are dissatisfied with your unit's performance, Gina. If you'd like to discuss more, please reach out to our support team on Facebook at @LGUSSupport and use #VOC in your first message to our social media support team. We apologize for any inconvenience this caused. ^Jovelyn
DO NOT BUY
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.DO NOT BUY. Will stop heating after 6 months to a year. LG knows this based on dozens of other reviews, but will not do anything. No wonder it's no longer being made.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. Your feedback is especially important to us and your concerns will be shared with our product team. If you have questions or further concerns, please reach out to our support team on Facebook at @LGUSSupport. We apologize for any inconvenience this caused. ^Venette
Broken drum 2 years later
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Drum cracked and broke after 2 years. Do not buy LG appliances.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Hey there. We're saddened to hear that this happened and we'd like to see what we can do to help. We suggest that you get in contact with our LG customer care department at 800-243-0000 (Mon. to Sun. 8AM – 9PM EST), chat with us through our LG website, send us an email at our email support team through our website or by sending us a DM at our LG social media platforms (Twitter, Facebook, etc). We're always a click away for help! Here from LG ^Anthony